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FlexPlus new card warning!

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  • BugsyBrowne
    BugsyBrowne Posts: 5,697 Forumite
    billbennett wrote: »
    What are the first six digits of the new FlexPlus cards? I'm wondering if that could be related to the problem.

    My Flex plus is 4751 45
  • Andyt1981
    Andyt1981 Posts: 89 Forumite
    Mine too. Why would that be a problem?
  • simax
    simax Posts: 1,976 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 18 March 2013 at 10:22PM
    Does anyone remember when RBS/Natwest moved to Visa Debit cards and the issues that ensued for the first few weeks with the new card number ranges?

    Actually, aren't they 4751 xx too?

    PS: Does your new card appear in the login section where you select a card to login using your cardreader? If it doesn't it may mean the cards aren't active?
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
  • Andyt1981
    Andyt1981 Posts: 89 Forumite
    simax wrote: »

    PS: Does your new card appear in the login section where you select a card to login using your cardreader?

    Yes, it appears in the drop-down menu.
  • simax
    simax Posts: 1,976 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 19 March 2013 at 4:35PM
    Thanks. I'm assuming they've not ordered my card yet as it's not appeared in the drop-down box yet. Maybe they've identified an issue as I upgraded the same time as BugsyBrowne.

    EDIT (19/3/13) - Card now appearing in drop-down box.
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
  • Gizmo247
    Gizmo247 Posts: 492 Forumite
    Eighth Anniversary 100 Posts Name Dropper Mortgage-free Glee!
    Is the issue that your pin has not been written to the card. Perhaps a "Pin Change" at a Nationwide cash till will rectify the problem. e.g. Change the pin to something else and then change it back again. Alternative the card may be pin locked - also enabled at a cash till.
    MFiT-T3 #149: {Q4/14} (£46,447)-->(£0) ~ +£46,447=100%
    Mortgage Free: 1st October 2014 :j
  • Andyt1981
    Andyt1981 Posts: 89 Forumite
    edited 18 March 2013 at 11:38PM
    Gizmo247 wrote: »
    Is the issue that your pin has not been written to the card. Perhaps a "Pin Change" at a Nationwide cash till will rectify the problem. e.g. Change the pin to something else and then change it back again. Alternative the card may be pin locked - also enabled at a cash till.

    I don't think it's the pin as you can enter the number without problems at a cashpoint, but when you try and withdraw cash, print a mini statement etc it says to contact the card issuer.

    Also, online payments don't seem to work either.
  • stclair
    stclair Posts: 6,854 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    It could possibly be retailers have not updated their BIN database to enable for the cards to be accepted.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • Andyt1981
    Andyt1981 Posts: 89 Forumite
    stclair wrote: »
    It could possibly be retailers have not updated their BIN database to enable for the cards to be accepted.

    Would that be easily fixed?
  • simax
    simax Posts: 1,976 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    It was for Natwest/RBS.... after several WEEKS.

    However if the cards are not working at a cashpoint then there is a basic error somewhere.
    I spent 25 years in the mobile industry, from 1994 to 2019. Worked for indies as well as the big networks, in their stores also in contact centres. I also hold a degree in telecoms engineering so I like to think I know what I’m talking about 😂
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