FlexPlus new card warning!

BugsyBrowne

My start date is 03/13 expiry 03/18

Andyt1981

BugsyBrowne wrote: »

My start date is 03/13 expiry 03/18

Same here, and yes I can log on with my memorable information.

My account seemed to update on the day after I applied for the account.

I spoke to NW customer services yesterday and they said my card was active and they could see no problems.

Has anyone else tried to make a payment with the card? I've tried to add the new card to my PayPal account and it says 'contact your card issuer'.

I'm regretting cutting up my old card now - serves me right for being efficient.

Andyt1981

Quick update:

I've tried my card in a cashpoint and a chip & pin machine today and it was declined both times.

Has anyone with a Flexplus card managed to use it successfully?

BugsyBrowne

Andyt1981 wrote: »

Quick update:

I've tried my card in a cashpoint and a chip & pin machine today and it was declined both times.

Has anyone with a Flexplus card managed to use it successfully?

Mine also still not working but I've come to the conclusion it will work when my Flex Direct expires in 19 days.

I could be mistaken but did the letter not say something about using your old card in the meantime or something along those lines or did I dream it.

reclusive46

Indeed, there don't seem to be any reports of people with new accounts having this issue. I should be getting my card in a few days, I'll let you know.

Andyt1981

BugsyBrowne wrote: »

I could be mistaken but did the letter not say something about using your old card in the meantime or something along those lines or did I dream it.

My letter says:

"Please start using this card immediately and destroy your old card".

BugsyBrowne

Andyt1981 wrote: »

My letter says:

"Please start using this card immediately and destroy your old card".

I'm in the same boat as you then and don't really know the next steps TBH.

simax

I'd be calling them and asking them to sort it if I were you.

I'm dreading my card arriving now.

Andyt1981

simax wrote: »

I'd be calling them and asking them to sort it if I were you.

I'm dreading my card arriving now.

I've been unimpressed by their response so far. "We have no idea, we're looking into it" is less than reassuring.

On a positive note, the Flexplus customer services number gets through to a human instantly (and there's a geographical number to call as well as the 0845 number).

[Deleted User]

What are the first six digits of the new FlexPlus cards? I'm wondering if that could be related to the problem.