MSE News: Flower firm fails lovers on Valentine's Day

The_Boss

Arena's Twitter feed seems to make clear that it is a refund OR the 24 roses today. Please can someone at MSE provide evidence that Arena stated that orders would be despatched even if cancelled. It's not the sort of thing that should be in the article if it cannot be verified.

JonBack

Just to update:

My wife has received no flowers.

Yesterday I received no email & Arena weren't answering the phone (it was engaged near-constantly & when it did ring the message said (at 3.45) that the office was closed).

In the afternoon I noted that arena were tweeting. A number of these tweets/retweets were light hearted; making a joke of the fact they had provided an excuse to people who hadn't bought flowers.

I replied saying that I was furious & that I hadn't had an email & was replied to telling me that only affected people had been emailed - implying that I wasn't affected.

I again replied stating that my online order date now showed the 15th (confirmatory email definately states the 14th) & I've heard nothing from them since.

I have rung them today (answer phone) & emailed the twice & still have heard nothing.

Needless to say, my wife is still without her Valentine's flowers.

All in all, I can forgive the initial problem, BUT for Arena to a) joke about it on the Internet & b) mislead with their public apology & state that all affected people have been contacted, is unforgivable.

Jon

The_Boss

This was posted at 1731 last night and contradicts the MSE article. If people had known there was a discount some (including I) would not have cancelled. This is poor from Arena given that their original email did not state that and resulted in me cancelling.

We're sorry for the errors. We are giving 50% refund for orders delivered tomorrow or full refund if cancelled.

So if you didn't cancel in beforehand it looks like there will be no full refund for cancelling after.

Astr4twin

Still no flowers. Made me feel awful yesterday.
Its pointless them apologising and promising delivery Friday when it looks like they are going to fail to fulfill that promise too.

The_Boss

Astr4twin wrote: »

Still no flowers. Made me feel awful yesterday.
Its pointless them apologising and promising delivery Friday when it looks like they are going to fail to fulfill that promise too.

Their delivery window is up to 6pm although their Twitter implies they may be despatching later still. So there's still 3.5 hours to go at least. Admitedly, not useful if being sent to a business address.

Astr4twin

Thanks for the information.

I will keep my finger's crossed they turn up

Gambler

We’re really sorry to all our customers who haven’t received their flowers on time. Our suppliers are in the process of contacting all affected customers and offering them either a full refund (plus their original flower order), or an upgrade to a larger bunch, along with a box of chocolates. If you have not been contacted by 10am tomorrow morning (Saturday 16th Feb) please let us know and we will investigate what is happening on your behalf. You can contact us via email at heretohelp@debenhams.com or call us on 0845 337 3076 with your order details. Please include your order number, the e-mail address used while placing the order and the full name of the person who placed the order.

[Deleted User]

Still not here either!!!!

benrich66

So my wife has just received twelve red roses from arena not 24, after I had cancelled. I will await any refund with interest....

custardy

benrich66 wrote: »

So my wife has just received twelve red roses from arena not 24, after I had cancelled. I will await any refund with interest....

They seem to have got confused on the 50% part!