Flight delay compensation, all other EU airlines

Chubba

Hello

I’ve been reading the Flight Delay Compensation article on MoneySavingExpert but there seems to be contradicting information (one table says that to be eligible you must have been delayed by 3+ hours whilst another table further into the article says that the delay is 2+ hours) although I had been wondering if one applies to delayed flights and the other to cancelled flights? Either way, I would be most grateful if someone could provide some guidance please.

I had booked (via Expedia) on SAS Airlines to fly from London Heathrow to Kristiansand, Norway (connecting at Oslo). The outbound flight to Oslo was ok and arrived as normal and the expected waiting time for the connecting flight was 45 minutes (scheduled to depart at 19:30). This flight however was cancelled and only notified to me on arrival at Oslo Airport and they put me on the next connecting flight which was not due to leave until 21:45 (and arriving at 22:35 instead of the original booked time of 20:20).

As the cancelled/delayed flight only affects the connecting leg of the overall journey and Oslo, Norway is not part of the EU (plus SAS Airlines is not based in an EU country), am I eligible for compensation in this respect? If so, the fact that the arrival delay to my end destination was under 3 hours but over 2 hours, am I still eligible to claim?

Many thanks

Caz3121

there are differences of opinion here.

my view - EU compensation does not apply for the reasons you have stated.

when it would have applied would have been if the flight to Oslo was late and you subsequently missed your connection and were placed on the later flight to Kristiansand - however there would still be no payment as the arrival at your final destination would be under 3 hours

Caz3121

Centipede100 wrote: »

Norway and Sweden are covered by the Reg by virtue of their membership of the EEA so there is no issue with validity and application of 261/2004.

That's the bit that I got wrong in my answer.
I thought that it was not covered

System

Sweden is actually a member of the EU

juan75carlos

Hi.
I got the witness statement from IBERIA and they say that the main reasons for the delay are:
1- Reactionary:Late arrival of aircraft from previous sector- delayed fir to weather
2-Weather: 29 minutes below operating limits

they add :"I can confirm that the main reason for the delay to flight was the delay of the arrival of the aircraft from the previous sector which was due to meteorological conditions."

I thinks that's good and bad news: bad news because I don't think I can disapprove that the weather was the cause of the "extraordinary circumstance" (or can I?); good news because the regulation considers extraordinary circumstances as "meteorological conditions incompatible with the operation of the flight concerned" not with the plane and its previous flights.

In spite that they printed some reports that blame the weather, how can I check that they are actually telling the truth?

Iberia also added that my family "cannot be party to the proceedings" that's because I mistakenly claimed for the whole family via MCOL so I don't think the judge will ignore it- is there anything I can do? shall I wait until my case is finished then => lessons learnt then => wife claims => lessons learnt => daughter claims (third time lucky?)


As always any help will be very appreciated.
Regards.

(.....12 days to the hearing.....)

juan75carlos

Well, Good news!!!; We reached and amicable settlement; they decided not to go to court and the paid me in full.
Many thanks to all how gave me advice on this matter. Let me know if anyone requires any information about it.
Cheers

davholla

Thanks for that. I am going to send a formal complaint to Iberia tomorrow or Friday and this encourages me to keep trying. If I have to take them to court. I might ask you for advice.

Kate27

Just flown from Equador with Iberia (worst airline I've ever used), the plane left 166 mins late. It picked up a little time on a stopover I hadn't been informed about but still arrived in Madrid 133 mins late which meant I missed my connecting flight to London. British Airways put me on a flight which left 25 mins late. I arrived in London about 3:30 hours late.
Iberia in Equador were totally disinterested and unhelpful, my Spanish is not good and no-one would make any attempt at an explanation.
British Airways in Madrid were wonderful and dealt with Iberia for me.
I am aware that Iberia and British Airways are 'partners' so which airline do I make my compensation claim to? My ticket was a straight through booking from Quito to Heathrow.

David_e

In the words of Caz3121, his is the "read this before posting thread"

http://forums.moneysavingexpert.com/....php?t=4896454

FTDH

Hi,

I'm well aware that the Airline usually doesn't offer compensation in case of things that are beyond their control, but I am hoping that my case might be special, because it was a connecting flight (more later).

On 20 Dec 2011 I wanted to fly from LHR to STR to visit a part of my family for Christmas. My flight was over Paris - so the full routing was LHR - CDG & CDG - STR.



On that day almost all flights got cancelled because of too much snow at Heathrow. I believe Air France had about 6-8 flights to Paris on that day - and all somehow got cancelled except mine - it kept on showing as "delayed". The flight was supposed to fly at 8:20 am, but after a delay of 673 minutes (thanks flightstats.com!) we got on the plane.

Another problem happened: Our parking spot was full and we had to wait 4h on the runway without the possibility to go to the toilette and without getting food/water from the airline. So that's why our plane took of at LHR at 5:46 pm (we got on the plane already 1h before) an officially landed at 10:03 pm. It was intense and it was incredibly hard not to pee yourself - and still we were realy thirsty. Ha!

Of course that resulted in me being stuck in Paris, because obviously my connecting flight left without me in the morning. If I was given the chance I would have obviously preferred to stayed in London - instead of being stuck in Paris.

- They must have been aware that I can't continue my flight to my final destination. Then why even put me on the flight in the first place?
- I believe it was possibly a wrong decision by the airline to take that flight if it wasn't possible to get off the plane at CDG. Almost all flights got cancelled on CDG on that day and magically mine was the only one that took off - it seems as if they forced it.

Who knows! I want to know because if it's possible to make a complaint in this case, because I really hate Air France and will never fly with them again, because of what happened then:

After spending a night at the hotel Air France overbooked the flight to STR. Because of that it was delayed for another 90min. I was bored and asked out of curiosity at the Airport in Paris on the next day:

"Hey, could you check if my luggage is on this flight?"
Air France: "No sorry, Sir. We don't have it on board. It appears to be missing.

My luggage was lost! On the next day when I took my CDG-STR flight my luggage didn't appear on the baggage carousel. I had to file a "missing luggage" form at the airport and when it was found a few days later it was not brought to my home, but I had to collect it at the airport.

I spend Christmas without any fresh clothes and couldn't give any of my presents to my family members. When I received my luggage there wasn't even a little "we are sorry, note" (KML does that, and adds a 20€ flight voucher - and they are even owned by Air France).

Of course I wrote a complaint about the delayed luggage and after a standard copy and paste responses I ended up with an eMail that asked me to send a written complaint with all the receipts (for compensation - but obviously I had almost nothing as my family members provided me with the essentials) to Paris. That seems so backwards - why no eMail? I already loose 2 pounds when I send that letter. So my compensation wasn't really worth it.

So, do you think I can get compensation, because they flew me to Paris while knowing that I won't be able to get to STR?

Can't believe you read that all! Thanks for your time.