Flight delay compensation, all other non-EU airlines

jpsartre

There's nothing you can do. When you book separate tickets you bear all the risk associated with missing a connection. If you don't want to do this you need to book a single ticket.

JPears

And check your insurance policy very very careful.
Unfortunately life is a lesson of mistakes, especially when it comes to insurance of any kind. I've learnt over the years what to look for in a policy. One day I will get caught out

If the insurance policy doesn't let you check the T&Cs before purchase then don't buy it.

Keep_pedalling

Outbound the insurence will cover you for a cancelled holiday if the delay was excessive. compensation for delays usually comes from the airline under EU legislation.

The big mistake you made was splitting the journey with separate tickets on different airlines. With a single ticket you would have been put on a separate flight at no cost and would have been able to claim compensation, but your first leg does not fall under EU law, and I don’t think Australia has any similar laws.

Caz3121

hawkeye3 wrote: »

Please could you let us know if there is something we can do in order to recover the cost of the flight we were prevented from taking, or for the extra flight we had to pay for, as well as the accommodation cost of staying for 2 unscheduled nights in Kuala Lumpur waiting for the new flight?

I suspect you are going to have to swallow this as an expensive lesson re booking separate tickets. With a long haul flight at risk you really should have allowed much longer or travel to KUL the day before the Emirates flight (having travel insurance for the situation too)
Did you save a lot by booking separate tickets?

Computersaysno

Went thru Emirates process with a complaint [used Resolver]


No joy so Resolver allowed me to send it to CAA PACT ...that was two months ago.


Not had a single word back from CAA.


Is this usual??

JPears

When you say no joy, is that because Emirates didn't respond?
Or did they deny liability for any compensation/expenses?
If the former, it maybe that Emirates don't recognise or respond to Resolver system (its quite common)
If the latter, then either ADR or courts are your best options.

Don't hold your breath with CAA, they are next to useless.

Justice13075

Don't give them that much credit, Chocolate teapot comes to mind.

Computersaysno

They initially denied it citing 'exceptional'...I disputed that and then they just went silent, despite several chase up emails.


Guess it's a visit to MCOL on the cards....

JPears

You need to send an NBA with a time limit for payment, say 14-21 days, before proceeding with MCOL.
Good read of Vauban's most excellent guide, if ytou haven't already done so.

edfnightmare

I flew UK-DOH-JNB and back this autumn. The return flight JNB-DOH was cancelled (technical reasons) and I got home 24hrs later than intended. Original flight was at 8:35pm and was cancelled about 10pm. Our checked bags took ages to come back, then the conveyor broke and passengers eventually got in and manhandled them out until a jobsworth from airport shut them in the luggage bay for half an hour. It took them even more hours to get us to a hotel, then it was the wrong one and we had to lug our bags back and forth then the right hotel said there were no rooms so we had to lug our bags again then they decided there were rooms but would not confirm there were enough and the Qatar airlines staff and buses just disappeared. I finally got a room key at 2am. I've asked for compensation for this appallingly farcical service from this supposedly 5 star airline but they have refused, unless I had additional out of pocket expenses (I didn't). I know it's not covered by EU law but does anyone have any tips to get them to be reasonable.


Wendy