Flight delay compensation, all other non-EU airlines

Mark2spark

Vauban wrote: »

I tried - but was "denied boarding"

Keep her share then :rotfl:

Skid_Marks

Vauban wrote: »

I tried - but was "denied boarding"

In that case you may be entitled to some compensation.......look at the FAQ's.

JPears

Agreed and it seems the NEBs are also trying to have it both ways - no sorry sir we can't enforce a decision regarding your delay compensation on the airline, but we can mislead everybody by publishing a set of guideleines which we think are law (but actually we can't enforce those either)Its totally bizarre and just goes to further prove that CAA have absolutly no interest other than to their paymasters, the airlines.

nad_84

Hi all,

I'm a newbie in need of some advice.
I recently took a flight from Newark - New Jersey going to London Heathrow with United Airlines that was delayed by 3 hours and 1 minute.

Am I entitled to any compensation under the EU regulation as it was over a 3 hour delay?
If not i guess i will have to deal with United directly.

thanks
Nader

Voyager2002

No.

Read the FAQs to find out why.

David_e

nad_84 wrote: »

Am I entitled to any compensation under the EU regulation as it was over a 3 hour delay?
If not i guess i will have to deal with United directly.

If they aren't legally obliged to pay you, I think you'll be very lucky to get anything from them.

richardw

Moan and complain and see how many frequent flyer points they can offer you.

nad_84

thanks for the feedback guys,

I will give it a go and see how i get on

grannajan

We were a party of 4 who were booked on flight UL504 due to leave London Heathrow at 2100 hours on 1 January 2014. This flight was delayed until 1000 hours on 2 January - a delay of 13 hours.

When we eventually arrived in Colombo on 3 January, my husband’s & my luggage did not arrive.

We reported this & gave details of the hotel where we were spending our first night (we were starting a 7 day tour & spending only one night in Colombo), & were told that if the luggage arrived on the following flight, it would be delivered to our hotel immediately.

In the morning we therefore expected our belongings to be waiting for us, but they were not. Our tour representative tried repeatedly to ring the telephone number for Customer Affairs which we had been given, but there was no reply. Fortunately, he knew somebody who works at the airport & rang him with our luggage details. This person managed to establish that our luggage did indeed arrive on the next flight, but had not been delivered to us, even though we had given the name of the hotel where we were staying.

As we were on a very tight schedule due to our flight being delayed, during several further telephone conversations our guide asked if the luggage could be delivered to our next hotel, & was told that this was not possible. So we had to head back to the airport (which was completely in the opposite direction to our proposed route) to collect the luggage. However, en route he received a further call saying that the luggage could in fact be delivered, but we had missed the slot for delivery that day. This was totally unacceptable so we continued to the airport to collect the luggage.

The outcome of these events meant that we didn’t actually start our tour until 24 hours after we should have done.

This resulted in all of our party missing the first 9 items on our itinerary.

The official reason given by the airline for the flight delay was caused by a cracked windscreen on our incoming flight:

“Jet cockpit window smashed at 35000 ft” – Clarification from SriLankan Airlines.

When we asked why we were delayed, the check-in staff said it was a “technical problem”. However the report infers that the windscreen had not in fact, been mended properly when it first had a defect on the preceding flight:

Quote “With regard to the statement “ the window of aircraft was taped up and glued up back in because it was already cracked” SriLankan wishes to clarify that the windshield of the particular flight was replaced due to a windshield defect experienced in the previous flight. The windshield was bolted on to the structure and was not glued as claimed in the article. After replacing a windshield a sealant is applied to make it aerodynamically smooth and to prevent moisture ingestion , however as this sealant has a curing time of approximately 24 hours a high speed tape was affixed on top to protect the sealant pending curing as standard practice to prevent the sealant been blown off; this tape is removed after the sealant is cured.”

So this technical problem appears to have been caused by Sri Lankan’s action on the preceding flight, not on our incoming flight.

Do you think we have any rights to compensation for (a) the flight delay & (b) the luggage delay ?

Vauban

Yes to (a), no to (b) - at least under Regulation 261/04. Your travel insurance may cover any losses under delayed luggage.

The FAQs on page will tell you what you need to do next - but you are likely to have to start a small claims action to get your compensation (of €2400).