Arena flowers: Red roses for £11.99 MSE Special..

suggs108

Same here. Nothing . They promised 12 roses...Nothing. They promised 24 roses....Nothing. Think its time to email Watchdog. Shambles of a company. If the rest of the UK companies have managed to get their deliveries, Why has this company not been able to. Bet the likes of Interflora and the Supermarkets are laughing at this Mickey Mouse Company.

AlanW1980

canajun1 wrote: »

I was actually fairly happy with an offer to get 24 roses the day after valentine's... Of course I had to tell the missus that she wouldn't get flowers on the day (but I don't think she was expecting them at all so a day late is better than none!).

Now today I've just had a text from her saying that the flowers STILL have NOT been delivered, as of 4pm ! I'm wondering whether she's going to get them at all !!!

While the Arena flowers customer service phone line is still down, I can actually see my order on t'internet, but when I try and click 'delivery tracking' it rebounds a step and takes me back to the order itself. If I use the ref number on my order in the Royal Mail website, I get an error message # not recognised.

UH OH !!!:wall:

same for me. It's not a royal mail tracking number. I've contacted them on Twitter and Emailed them. but nothing. They should be ashamed of themselves.

lynn2

gingerbread_man wrote: »

Incredibly I've just received an e-mail saying I have made the recipient a happy person as my Amazebox was delivered today. Hmmn. I haven't received anything so unsure why they think I have or why MSE was told the Amazebox's were sent without problem. I know it's only £2.99 but it's the principle...:mad:

Same here, so annoying!

suggs108

Pred-uk wrote: »

Nothing yet - their 'phones still not allowing calls, and twitter feed has gone suspiciously quiet after promising to help.

Maybe we will get 36 roses on Monday?!

Hahaha. . Dont get me wrong . Im totally wound up with this Company, and I too , am waiting for these bloody flowers to turn up ! but your comment about 36 roses on Monday made me spit my tea out in laughter. ... lol

custardy

AlanW1980 wrote: »

same for me. It's not a royal mail tracking number. I've contacted them on Twitter and Emailed them. but nothing. They should be ashamed of themselves.

what format is it?
Have you tried Yodel?

simonsays99

My box also hasnt arrive, yesterday or today. I know Royal Mail arent great at the best of times, but saying they sent it out well in advance is a clear lie. Useless.

Norwich

Still no flowers (friday19.30) and email from them with apologies but saying nothing about when the flowers will be delivered or about a refund ( see below)
MSE really has a responsibility here for dealing with such an absolutely awful bunch of people who appear to have conned MSE and us
Email from Arena 18.58 Friday :-
Dear

Thank you for your email. We are really sorry about the issues that you have had with your order and the time it has taken us to reply. This is not normal for us and we are very sorry.

We are really sorry that you weren’t informed of the delay in the delivery of your order earlier in the day. We were doing our very best to get as many orders out as possible, following the supply issues that we experienced, and it was complicated to ascertain which customers had orders which had missed the dispatch time. We fully appreciate that this made things difficult for you and can only apologise most sincerely.

Kind regards,
Lorenzo

MRands

I'm LIVID! Ordered the £19.99 bouquet of red roses on 8th February, on behalf of my son, to send to his girlfriend. As if it wasn't bad enough that he had to apologise to her yesterday, explaining about Arena's !!!! up, he assured her they were coming today. They've waited in until 19:30 tonight and still no flowers! I've emailed Arena 3 times and not one single reply! ABSOLUTELY APPALLING SERVICE!

wend969

No flowers yesterday, no flowers today, email sent yesterday, no reply, email sent today, no reply. Absolutely disgusting customer service. Will we ever get these flowers????? :mad:

jussieb

I ordered 2 Amazeboxes @ £2.99 each. One arrived on Valentine's Day, the other didn't. Chocolates inside were just circlular, not red and pink hearts like in their photo. As it wasn't guaranteed next day delivery and goes through Royal Mail, I thought I would wait for the mail delivery today...nothing! I then emailed them, and quickly got a reply stating both were sent. This evening, I received another email stating the boxes were delivered at (time)...just the word "time" not an actual time and that the receipient would be pleased! I ordered them for my two daughters, at same address..wish I hadn't now as it has backfired as only one daughter got it! Not happy!!