Arena flowers: Red roses for £11.99 MSE Special..

[Deleted User]

Mine are not here either.

See the Facebook page and post your thoughts, also review them!

How can you help them go bust?

Makes me laugh when the Facebook poster states she/he has been working for 36 hours with only a 4 hour break, then when evening comes she/he has gone home and stops posting!!! Funny!

http://www.facebook.com/pages/ArenaFlowerscom/19185016664?fref=ts#!/pages/ArenaFlowerscom/19185016664?fref=ts

custardy

wend969 wrote: »

No flowers yesterday, no flowers today, email sent yesterday, no reply, email sent today, no reply. Absolutely disgusting customer service. Will we ever get these flowers????? :mad:

seriously. how many big companies will reply the same day you email?
So you expect a company thats obviously snowed under to suddenly have the staff to deal with that volume.I think many here need to step back and breathe

Fire_Fox

They claim to have used HDNL which doesn't actually exist anymore AFAIK, isn't that the equally useless Yodel now?

"We are responding to Customer Service enquiries on email - customer@arenaflowers.com. We have moved our phone team to email to speed up processing for all customers so are not offering phone support at this time. We have also doubled the size of the team, but there are a lot of emails. It helps if customers email just once, please, and since we are responding to the oldest threads first, sending new emails makes your thread newer and will not speed up processing. We currently expect to have all emails answered by the end of Saturday."

Also
"CS are answering all emails oldest thread first. Sending a new email will make your thread the newest."

bravodeltaromeo

I emailed them to cancel, got an email saying that I get refund and they can not stop delivery, but no flowers.... So I guess they did manage to stop it or they never send it in the first place haven't got my refund yet either

Lil_Lady

I'd ordered 2 - one for my husband and 1 for my little girl, I got only one in the post and late. Just as well I hadn't ordered a message in the card so I was able to give it shared , but it's pretty suspicious when a company takes off their telephone number on their website, their facebook and their twitter link is dead... seems like a cowboy company at work.
I can't afford to lose £3 and I've emailed them so hope I get a refund.
They've fluffed up pretty bad, but it would have been more professional if they had emailed all customers and let us know there was a problem .

custardy

Lil_Lady wrote: »

I'd ordered 2 - one for my husband and 1 for my little girl, I got only one in the post and late. Just as well I hadn't ordered a message in the card so I was able to give it shared , but it's pretty suspicious when a company doesn't have a registered address, telephone number on their website, their facebook and their twitter link is dead... seems like a cowboy company at work.
I can't afford to lose £3 and I've emailed them so hope I get a refund.
They've fluffed up pretty bad, but it would have been more professional if they had emailed all customers and let us know there was a problem .

come on. you cant afford to 'lose' it but could afford to spend it?
no doubt it will all get sorted in the end but this is really a massive storm over a low amount of money

jussieb

custardy wrote: »

come on. you cant afford to 'lose' it but could afford to spend it?
no doubt it will all get sorted in the end but this is really a massive storm over a low amount of money

I think what she means is we would not have chosen to buy the Amazeboxes for £6.00, which is what it has effectively now cost us...double what we expected!..i.e. we just wasted £3.00 which we would rather have in our pockets rather than theirs for nothing!

The_Boss

Lil_Lady wrote: »

I'd ordered 2 - one for my husband and 1 for my little girl, I got only one in the post and late. Just as well I hadn't ordered a message in the card so I was able to give it shared , but it's pretty suspicious when a company doesn't have a registered address, telephone number on their website, their facebook and their twitter link is dead... seems like a cowboy company at work.
I can't afford to lose £3 and I've emailed them so hope I get a refund.
They've fluffed up pretty bad, but it would have been more professional if they had emailed all customers and let us know there was a problem .

Their Facebook/Twitter isnt dead - they are both very active with lots of comments from Arena so not sure where you get that from.

Their registered customer number and address is on their website in their terms and conditions. Telephone number is also there.

And if you can't afford to lose £3 surely it would have been wise not to spend it in the first place.

Anonmouse

IF THIS IS TRUE I WOULD LIKE AN EXPLANATION FROM MSE?!:

taken from arenaflowers facebook page:

"Quick update on 50% discount code. Our intention is to offer this to all affected customers, as we know this is a one-off problem and not the usual standard of service which we provide. We know that many of you are angry and disappointed but we hope that you will use this voucher to buy a really big bunch of flowers and help us to prove that we do stand for excellent delivery.

However, MoneySavingExpert reviewed the offer and told us they thought it was inappropriate to send it to their readers and asked that it was removed from the communication sent on 14th"

Did you REALLY ask Arena to exclude MSE customers from the 50% discount code - how would that possibly be helpful, people can choose not to use a voucher but for some it may save them money...


UPDATE, from Arena: "That's exactly what they told us. I'm surprised, too, which is why I didn't realise that it had been removed. Sorry."

UPDATE 2, from Arena: "The explanation that I've been given is that MSE didn't feel it was appropriate for us to appear to be selling more, despite the size of the discount. I hope that clarifies."

UPDATE 3, from Arena Flowers:

I'm sure MSE would agree with us, that it is better you have the removed discount code. I check it is still active on our system and I have asked that it remains so. Use the code 'msesorry' at checkout for a 50% discount on a future flower order. This is only valid with for the email of affected orders.

Lil_Lady

The_Boss wrote: »

Their Facebook/Twitter isnt dead - they are both very active with lots of comments from Arena so not sure where you get that from.

Their registered customer number and address is on their website in their terms and conditions. Telephone number is also there.

And if you can't afford to lose £3 surely it would have been wise not to spend it in the first place.

well if you buy something and you do not get your goods, the money is in effect lost. I cannot afford to do that type of trading, I am not sure what you are trying to prove ? But perhaps you can with the way you are trying to twist simple statements.

and the website link I have been trying to use on their site keeps giving me an error message and they removed their phone number,, this has been well documented on MSE. No doubt due to a larger internet traffic due to this issue.
But indeed no need for you to be nasty on a person just commenting on their findings.