tescos refuse to sell an item i had in my trolley

uktim29

littlemisscheap wrote: »

Me: What will you do with them? You won't try to sell them still will you? (Hint! Hint!)

I'm not quiet sure why you asked that. Kitkats would have had a best before date. They can can be sold after that date and it would be extremely unlikely people would get sick!

They may have had a reduced price or that would have been ideal. And in your first post perhaps the product was new in that store? I'm not surprised your apology lacked sincerity. How would they have known exactly where the product was without having to reinact treasure hunt, yes you know where it was because you just walked past it! You call the person in your earlier post a lier when infact she did not know something, this is NOT lieing and is extremely rude.

Personally I think the way you've spoken to people in the two posts you've written leaves a lot to be desired. I don't know how you've managed to critisize others customer skills (people skills) with your being amazingly poor.

sillybean

tesco is big and bad but ever so useful at 0100 on a thursday when you've run out of nappies and the baby needs changing!

completly agree customer services are pants.

best thing to do is ask for the name of the customer services manager, and ask them for an "email" address. That ways they know you are going fire it off. Asking for an address to write to they can always bank on you not writing, as who the hell can go to the post office to buy stamps? although i hear you can buy stamps online now, but it sound a bit ott when you can email.

Ive got one of those KJams, so have stood to the side and actually started to write the email etc while they get on with other stuff, knowing i am writing an email in their line of vision and about to hit fire, the man came back and changed tact, saying, in order to avoid blah blah blah here is the item free of charge.

Ha haaa,

rogue_element

I've been told that in M&S one year ( in the murky past, possibly early 90s) they had 2 deliveries on one day and then another delivery in the afternoon not meant for them. Needless to say you couldn't move in the walk-in freezer/fridge even after the christmas rush...So the manager laid out every item in the delivery and sold them for 10p an item. There were turkeys for 10p, veg for 10p etc. It was crazy....feel sorry for the store which should have got their delivery though!

RE The item not scanning. (Popcorn) I dont understand. Can you explain what happened when they decided to give you a refund. Did till beep etc? Till normally beeps if the barcode is invalid. If not they are probably BSing you because they dont want to be bothered with the paperwork of a home delivery return...... As for the card , I know on our tills at M&S we can give a cash refund if we want. I can see that it could cause problems if the numbers don't match. There is no way of knowing really that you're not someone completely different as the numbers are obsfuscated....I think they could have given you the BoD though, because you wouldnt be returning something if you'd stolen the card..



RE the Sugar Puffs... this can happen. The item may have the wrong barcode printed on it. It has happened before. We had cheese selling as shoes (just fluke I think) and they were all sold for pittence to the staff and the manufacturer had to pay for their fault...BUT I cannot see why they couldnt just get a working sugar Puffs barcode and force it through that way. Maybe not possible, I dont know. Why didnt you stomp around a bit shouting "IM THE HONEY MONSTER DU DU DU"

looby75

Voyager2002 wrote: »

My guess is that it was not theirs, not something that they stock, and someone who had bought it somewhere else had left it their.

if it was a branded product then that wouldn't make a blind bit of difference, the bar code on branned sugar puffs sold in tesco is identical to the ones sold in asda, morrisons, sainsburys or your local corner shop.

The only way this prank would work was if you bought a box of asdas own sugar puffs and put them on the shelf in tesco.....and I think that once it didn't scan either the customer or the check out person would notice that.

isayoldchap

A few weeks ago in our Tesco store we were unable to buy some swimming trunks price 25p as not on the system.A supervisor was called and also said the same.I called head office and wondered whether the items would be destroyed as I had been advised,or should I assume that they will just be marked up again.
I soon got a call back from the store to say please come in and get them for free.Discretion is usually the best solution.

kittykirsty

uktim29 wrote: »

I'm not quiet sure why you asked that. Kitkats would have had a best before date. They can can be sold after that date and it would be extremely unlikely people would get sick!

Unlikely as it may be that anyone would get sick, it's still not nice for supermarkets to sell items past their best before date. Since i saw from a previous post that you work in a Sainsbury's, and now i see you saying that items like this can still be sold, i'm left wondering if i'd shop in the Sainsbury's you work in if i knew you were in charge of stock checking/rotation!!

BTW it looks from these posts that kitkats have a best before date (which seems reasonable enough), rather than a use-by date. But it's interesting to note that if a product has passed its use-by date then it is illegal for the shop to sell it.

uktim29

kittykirsty wrote: »

Since i saw from a previous post that you work in a Sainsbury's, and now i see you saying that items like this can still be sold, i'm left wondering if i'd shop in the Sainsbury's you work in if i knew you were in charge of stock checking/rotation!!

Erm, nope, I don't work in Sainsburys or any other supermarket! And if I did I wouldn't sell out of date stock and everything would be perfectly rotated! I said that simply because I know that legally they can be sold and in some small retailers you see them reduced. I'm left wondering how many assumptions you actually make, well I suppose if you make assumptions you have to face you could be wrong!

I just disliked the way that poster spoke almost demanding stock to be removed (when technically they're well within their rights to keep it there) and telling that guy what he should have been doing at that particular moment.

IvanOpinion

uktim29 wrote: »

I just disliked the way that poster spoke almost demanding stock to be removed (when technically they're well within their rights to keep it there) and telling that guy what he should have been doing at that particular moment.

I sometimes wonder if it what the person did say or what they would have liked to say?

Ivan

bigmama59

'Item unknown' just means the barcode has been changed and the new one has not been put on the computer till system. If you had asked could they look for a different barcoded box, they should have been able to scan a different box. In my store they will go and look up the price off the shelf label and put it through manually. Only team leaders/managers allowed to do it. HTH

uktim29

IvanOpinion wrote: »

I sometimes wonder if it what the person did say or what they would have liked to say?

Ivan

Hmm, It's written in script format so indicates it's what was said. Either way it was the wrong way to go about things. I'm not surprised he was confuised. Nothing was ever explained without a question having to be asked as to exactly what the problem was. It's like it's delibrately done just so they can smugly say the other person was confused!