tescos refuse to sell an item i had in my trolley

C_Ronaldo

maybe because it wouldnt scan is the reason why they would sell it, what usually happens is taht when new line is identified its actioned onto the system asap and a ticket is got for it and put onto te shelf well this is what we do in sainsburys

hollydays

I once stood in a queue for just over 10 minutes while FIVE members of staff tried to find the price of one chinese cabbage-perhaps its to avoid this happening.

zappomatic

I wish some shops would allow their staff to use some common sense from time to time.

uktim29

zappomatic wrote: »

I wish some shops would allow their staff to use some common sense from time to time.

You can never tell how the customer might react if you do that. I've guessed prices before and have had customers not accept the price just incase it's 5p or 10p more than what it actually might have been. I've said in these cases, well I'm trying to guess but slightly under-estimate (so they'd probably benefit) but no, god what planet were some of them born on!

So I can see why some places choose not to sell it. You'd guess a fair price in all good faith but with some people that manages to cause a fuss!

IvanOpinion

A few years back at Christmas our local Tescos became so crowded that the check out queues were stretching half way around the store. Tescos decided to pull the shutters down and rather than run the groceries through the tills just make an estimate. I can;t remember the exact figures but a basket was about £5 and a trolley about £20-25.

As is typical of this species when people heard this they started piling their trollies with whatever was on the shelves besides them .. and some even had the cheek to complain that they were being overcharged. Tescos got the last laugh because those that complained were sent to another queue were the groceries were run through the tills and once they got most of the store cleared they then reopened all the tills .. so those that had piled high with stuff also started to complain and started trying to put it back on the shelves .. it was a mess.

Ivan

penrhyn

Tesco's once refused to sell me a DVD of Donnie Darko (the directors cut).
I was told it was something wrong with the bar code, I think Frank the rabbit had got to them.

Miss_Scarlett

I got a pack of 18 fromage frais the other day for £1 because the bar code wouldn't work. Tesco never usually give me something for nothing, I find they fight for every penny tooth and nail, so I was chuffed to bits with that.

littlemisscheap

Surprise, surprise it's Tesco that has done it yet again! What a bunch of losers (in terms of customer service).

And yes this happened to me over last xmas period when I bought some of those yummy pecan popcorn pots - 3 too many in fact as the price was £3.99 a go! So I went to the Barking store and lo & behold the usual bad service from "Tesco's customer service" ensued:-

CS: Sorry, you can't have a refund on this as we don't refund food items unless sealed.

Me: But... the home delivery team said I can refund any items I don't want in store and this IS a sealed tin ...Look if you open the plastic cover you will see it is completely sealed ...(why can't you use your, else borrow some, common sense and oh do I really have to explain this crap every single time?)

CS: Oh yes, you're right (yes I know I am right - I'm a customer!) - I will refund it for you.

Me: Do you want the 2p to make it £8?

CS: Yes please, (then in the same breath) sorry, as you paid by card we have to put it back on the card you paid with.

Me: Ok, Here's my card but the number don't match as the card expired so I have now been issued with a new one but its for the same account.

CS: Sorry we can't refund you...we need the same card - have you got the old one still?

Me: Well no, of course not I cut it up - for security reasons as advised by my bank (What planet are you on? and ...About to explode!)

CS: Eventually supervisor called and arrives after dealing with every other customer conceivably possible.

Supervisor: No that's fine (After questioning me yet again with the exact same line of questions and looking at me up and down as if I was using someone else's gold coloured card)

Me: Thank you.

CS: Scans the item (finally!) - oh sorry this item isn't on our system so I can't refund it as we don't sell it in our store else so I can't even check.

Me: But I have my receipt here and the home delivery team said ANY store!

CS: Sorry, I'm not even allowed to sell it as I don't know the price and we don't sell it in this store so I can't check.

Me: Check here, on my receipt (this is what I was charged & paid for it!)

CS: Sorry, can't.

Me: I give up....


I go off and do some shopping for milk and bits...then in the crisps section....to my absolute horror, there in front of me stacked on the shelves are lines of pecan popcorn tins the same size & price!

I was fuming....

Naturally, I went back to CS for the second round...

Me: If you don't sell these items then how come there are stacks of them on your shelves and priced up at £3.99 also, eh?

CS: Where? show me? (duly shown - CS looks at me as if I just put all of them there including the SEL)

Me: And how come I can wonder round your store and check the shelves but you can't use any bit of effort and go check for yourself, eh? Are they just there for show or are you actually trying to sell them? Most customer's would have taken your word for it (in other words you lied to me from start to finish)and just walked away else face going all the way to the other larger store just to get their money back. Why do you have to be so awkward? If you really wanted to help you could have checked as easily as I did but you could'nt be asked to put any effort into your job so as to provide real service.

CS soon refunded me on my new card and apologised but it lacked any sincerity.:p

wannabemedic

Could be the item was also out-of-date so they were whisked away to avoid any possible spanking from trading standards?

littlemisscheap

No as I have experienced that before too... again at Tescos (don't worry I have quit shopping there for quite a while now!)

Me: Are you the manager?

Mgr: Yes, can I help?

Me: Yes, it's a really busy Saturday and the store is packed with food flying off the shelves due to the bank holiday - don't you think it would be wise to get rid of all them Kit Kats you have on these shelves and practically every other aisle down the middle as well then?

Mgr: (Confused) Why what's up?

Me: Well if you look carefully you will see that they're all out of date long ago and your staff have been very busy mixing them all up with new stock so that you will have to check through each pack now to make sure they're not out of date. I just noticed as I was at the till paying and came back to change it for a fresh one and saw they were all over the place and all mixed up too.

Mgr: (Still confused) They're not out of date are they? I can't see a date. Where?

Me: Ah ha, you see its very tricky even for the customer to know but when they all get sick its you who is going to be responsible. See here, you have to lift up this flap in order to check the date as they try to hide it (conspiracy theory going rife a bit) - its printed here. It's quite a big task - maybe if you start now you can stop most people although not everyone buying well out of date kit kats!

Mgr: Oh right, I see - I'll get onto it right away. Thanks

Me: What will you do with them? You won't try to sell them still will you? (Hint! Hint!)

Mgr: No - they'll be binned.

Me: Good & Oh, there's an easy way to check which ones are out of date

Mgr: Yes?

Me: Its all the ones with the Kit Kash offer printed on them - even that offer has long gone now (as I too walk off... and the manager looks at me wondering exactly how much do customer's know about these things?)

I came in the following week and indeed their staff had been very busy and at I could see a good half a dozen sections covered in fresh new packs of Kit Kat.