Alitalia have cancelled my flights!

wxuk

I think Alitalia should work hard to reroute all the passengers who are affected, not getting the passengers to call them, it is the attitude , do not even think about the time we spend and also the phone bills!!!!

BristolStu

ampersand wrote: »

I just put your costly no. into St Martin's Saynoto0870 and suugest you try one of the geographics. I've often found better help available this way, than when answered by robotic humanspeak.

###################
Database
Company Name 0870 / 0871 0844 / 0845 01 / 02 / 03 Freephone Other Information
Alitalia 0870 544 8259 020 8814 7700 also direct to Italy +39 0622222
Call using 1899 or similar

Unverified Numbers Database
Company Name 0870 / 0871 0844 / 0845 01 / 02 / 03 Freephone Other Information
Alitalia 0870 225 5077 020 8745 5401 Alitalia - Duty Manager
Alitalia 0870 225 5000 020 8814 7700 Lost baggage
Alitalia 020 8990 1780 Duty manager - will get whatever dept you want to call you back.
Alitalia 0871 424 1424 +39062222 Do dial the 0 after +39
Alitalia 0871 424 1424 +390665640
Alitalia 0871 424 1424 +390665649 You may have to wait for an english speaking operator but using 1899 its at 1p per minute not premium rate
#################

Good luck to all of you affected.

Thanks for the advice, I will give that a shot.

BristolStu

Centipede100 wrote: »

If the airline is that intransigent then its off to court. The law is on the side of the passenger in this case.

Exactly, alitalia are trying to make it as difficult as possible with the hope that we will give up and accept the refund.

jackieblack

Centipede100 wrote: »

If the airline is that intransigent then its off to court. The law is on the side of the passenger in this case.

BristolStu wrote: »

Exactly, alitalia are trying to make it as difficult as possible with the hope that we will give up and accept the refund.

I totally agree, I just don't think it would be an easy/simple solution

mad_rich

BristolStu wrote: »

Just been back on the phone, spoke to lady who told me that I could only be offered a refund as there's no availability on any flight from Rome to Beijing. It's going to be a long day.

Just keep plugging away. Keep pestering them. Whenever I've had to be rerouted, I've been told flat out 'No, we can't reroute you on another airline', 'there are no flights from that airport', 'there are no seats on that flight'.

Eventually, they magically find availability.

Can you find availability with Air France or KLM on Expedia? If you can, point this out to them.

They will probably claim there is availability, but not in the correct booking class. At that point, you tell them, ever so politely, where they can stick their booking class.

Airlines mustn't be allowed to sell tickets on a route and then cancel the route on a whim. The more fuss we make over such cancellations, the less financially attractive it becomes to pull the route.

laurae

Theyre now telling me today that I have to wait until Wednesday. This is getting absolutely ridiculous, every time i ring im told conflicting information. Legally, within how many days do they have to sort this??

Its also apparently a policy that nobody can request to speak to a manager (!!)

BristolStu

mad_rich wrote: »

Just keep plugging away. Keep pestering them. Whenever I've had to be rerouted, I've been told flat out 'No, we can't reroute you on another airline', 'there are no flights from that airport', 'there are no seats on that flight'.

Eventually, they magically find availability.

Can you find availability with Air France or KLM on Expedia? If you can, point this out to them.

They will probably claim there is availability, but not in the correct booking class. At that point, you tell them, ever so politely, where they can stick their booking class.

Airlines mustn't be allowed to sell tickets on a route and then cancel the route on a whim. The more fuss we make over such cancellations, the less financially attractive it becomes to pull the route.

This is the response i have just had on the Facebook page. http://www.facebook.com/alitalia/posts/10151426174576450?comment_id=25759986&notif_t=feed_comment What do they mean by correct booking class?

wxuk

laurae wrote: »

Theyre now telling me today that I have to wait until Wednesday. This is getting absolutely ridiculous, every time i ring im told conflicting information. Legally, within how many days do they have to sort this??

Its also apparently a policy that nobody can request to speak to a manager (!!)

write to their complaints department.

zaax

Ich wrote: »

Ah yes, just waiting for how many other air carriers declare bankrupcy in the next year having to pay all this compensation or buy flights with other carriers!

If the company declairs bankrupcy you'll be at the end of a long list for your money back. Make sure your fully insured before you go ie now.

wxuk

complaints department: Email: customer.relationsUK@alitalia.it