Ovo Energy Reviews: Give your feedback

victor2

I have also had an easy switch to their 12 month fixed deal. Looks OK so far. Hopefully won't experience your troubles, suspect they've been inundated with new customers. Still no excuse for not addressing foul ups like that though. At least you've got a free exit!

OVO_Energy

Hello everyone,

For those of you who we areunable to respond too, please feel free to contact us and our advisors willgladly assist you with any queries.

Bournefree and Fireice– On our Cheaper Energy plan, it is designed to allowcustomers to manage their accounts online, and by doing so, we’re able to offerthem a discount. If you do run into any issues that you can’t solve online,such as logging into My Ovo, needing a meter exchange etc, our advisors will behappy to help.

Justdoitviv – We’re really sorry to hear this L. If we’ve taken overyour supply after you cancelled in your cooling off period, we can stilltransfer it back to your old supplier. If you’d like us to look into youraccount to help turn this around, please send us an email to [EMAIL="socialmedia@ovoenergy.com"]socialmedia@ovoenergy.com[/EMAIL] and one of the team will get back to you.

Snowbell – I sure can J Theonline discount offered with our Cheaper Energy Plan is applied monthly andyou’ll see it on each statement. It works out to be about 8p per fuel per day

ChezLG – Oh no! We’re really sorry about this. There seems to have been asystems error that has put you onto the wrong plan. If you would like us tolook into this further, please send us amessage to [EMAIL="socialmedia@ovoenergy.com"]socialmedia@ovoenergy.com[/EMAIL]and we’ll be able to resolve this for you.

Thanks– Ovo Energy

victor2

fireice wrote: »

On the cheaper energy plan, do you lose your discount if you contact them by email (for a query that can't be resolved in my account directly)? I know you do if you phone them.

Ovo website doesn't seem to be very clear on this.

Ovo_Energy_company_representative wrote: »

Hello everyone,

For those of you who we areunable to respond too, please feel free to contact us and our advisors willgladly assist you with any queries.

Bournefree and Fireice– On our Cheaper Energy plan, it is designed to allowcustomers to manage their accounts online, and by doing so, we’re able to offerthem a discount. If you do run into any issues that you can’t solve online,such as logging into My Ovo, needing a meter exchange etc, our advisors will behappy to help....

Ovo rep...
Can you answer fireice's question though, as I am also interested in the answer.

Alt

I have been a fan of OVO and a customer for a few years now but recently their problems with billing me correctly has raised a few concerns.

Essentially, they seem unable to sort out my Gas account after they mistakenly allowed my account to be transfered out. This was in November 2013. After a number of calls and promises they are still unable to bill me correctly. Their billing department seems to be unable to re-instate an erroneously transferred account.

I really hope they are not using a version of the Npower billing software!!:eek:

brewerdave

Still don't understand OVO's monthly statement "system" -I gave readings on Sunday 29th June in answer to their email reminder ~ 25th June.
Just logged in to find estimated reading for electricity for June 30th ,with a note "because we haven't receved readings from you............" -but my readings for 29th are also showing!!!
For gas, no estimated reading is showing!

victor2

I gave readings in response to their email on the 7th, got a statement dated the 14th using my readings then estimates for the 14th (which were very close to my own readings for that day anyway). You would think they'd send an email and then produce a statement in response to the readings provided.
Might play around with it this month and see if I can hit their preferred date bang on, rather than respond to their email...

jem16

victor2 wrote: »

Might play around with it this month and see if I can hit their preferred date bang on, rather than respond to their email...

I asked them what date my statement would be produced and was told the 22nd. They then suggested that I give readings on the 21st.

If your statement date is the 14th, give your readings on the 13th.

victor2

brewerdave wrote: »

Still don't understand OVO's monthly statement "system" -I gave readings on Sunday 29th June in answer to their email reminder ~ 25th June.
Just logged in to find estimated reading for electricity for June 30th ,with a note "because we haven't receved readings from you............" -but my readings for 29th are also showing!!!
For gas, no estimated reading is showing!

jem16 wrote: »

I asked them what date my statement would be produced and was told the 22nd. They then suggested that I give readings on the 21st.

If your statement date is the 14th, give your readings on the 13th.

You would think so, but that clearly didn't work for brewerdave.:)

Fred_Bear_2

The only way that works for me is to give the meter reading on the same day as the statement, now always the last day of the month.

brewerdave

Checking MyOVO just now, they haven't been able to produce a statement this month so have produced an invoice, the details of which I can't see...and I can't make any usage figures ( either theirs or mine) give the value of the invoice!! plus the balance shown doesn't make any sense..Oh dear!