Ovo Energy Reviews: Give your feedback

jem16

tom717 wrote: »

I switched to Ovo back in April through a comparison site. Since then I have not received anything at all from Ovo, yet the comparison site has already paid out cashback.

Have you contacted Ovo? Has your current supplier said you're leaving?

Garry_Crawford

Hi we have been with OVO for 3 years now and to start with everything seemed great. We live in a 2 bedroom flat over 3 shops, the building is old but we are very careful with our electricity as OVO say we use £1850 per year.. has anyone else had a bill so high.. they say they have checked the meter and its our useage, we currently pay £70 per month which is twice as much as they said we should pay 3 years ago but we are now over £3000 in arrears. Please help....
Garry

brewerdave

Garry_Crawford wrote: »

Hi we have been with OVO for 3 years now and to start with everything seemed great. We live in a 2 bedroom flat over 3 shops, the building is old but we are very careful with our electricity as OVO say we use £1850 per year.. has anyone else had a bill so high.. they say they have checked the meter and its our useage, we currently pay £70 per month which is twice as much as they said we should pay 3 years ago but we are now over £3000 in arrears. Please help....
Garry

....Its possible that you are paying the elec. bill for one of the shops below - this comes up a lot with older buildings with flats above shops.You need to find a competent electrician who can trace the power lines downstream of your meter (or at least the one you are billed for) to ensure that it is only serving your flat.
Alternatively,turn the main isolator off on your supposed supply a) check that everything in your flat has gone off and that the meter is not recording usage and b) see whether any of the shops have gone dark!!

OVO_Energy

Hello Tom717, please could you email your account number to [EMAIL="socialmedia@ovoenergy.com"]socialmedia@ovoenergy.com[/EMAIL]. Someone from the team will take a look and see what’s going on. Thanks, OVO

OVO_Energy

Hello Garry, unfortunately energy prices are higher now than they were 3 years ago. This is something that has affected all energy consumers.
If you would like some tips on how to reduce your bills it may be worth taking a look at this link: http://www.ovoenergy.com/uploadedFiles/Content/Help/Energy_guides/Energy Efficiency.pdf
It provides tonnes of information about how to be more efficient. If you would like us to take a look at your account please feel free to email your account number to [EMAIL="socialmedia@ovoenergy.com"]socialmedia@ovoenergy.com[/EMAIL]. We hope this is helpful. Thanks, OVO

brewerdave

To all who couldn't make sense of My Transactions page......looks like OVO have sorted it -at least all the plusses and minusses on mine have gone- just three DDs in and two (correct) statements out:T

jem16

brewerdave wrote: »

To all who couldn't make sense of My Transactions page......looks like OVO have sorted it -at least all the plusses and minusses on mine have gone- just three DDs in and two (correct) statements out:T

Yes I noticed that a couple of days ago. Makes much more pleasant reading when looking at both my account and my parents.

Let's hope the couple of issues I've had with online discounts in statements are a thing of the past too.

shbin

OVO are excellent, they do as they promise and monthly produce online accurate bills. I switched from Scottish Power to OVO in March and it is STILL unresolved due to SP's inefficiency. I have not had an accurate bill for 2014 despite four official requests inc. a formal complaint. The reply to my complaint was completely woeful: take it or leave it. I have referred it to the Ombudsman . Have you seen their terrible online system? OVO say they have had other former SP customers with similar problems.

advice_for_life

My wife informed me that the direct debit for OVO had not been taken for two months. We joined via the cheap energy cashback deal in April. I telephoned on 26th July and asked for an explanation, they promised an email for the following Monday 28th. Nothing arrived and on Wednesday 30th I telephoned again, with apologies and the promise I would be contacted by email on Thursday. On Friday I telephoned again to ask again and was kept hanging on the telephone. I hung up and later telephoned again and demanded I speak to a Supervisor. I wanted answers to why the direct debit had been stopped, he said it was a system error. I asked why their staff had not got back to me, he said he will investigate, I asked why customers were left on the telephone for lengthy periods without being offered the option to call back. He says this will be considered for the future, I also want to know why we were not contacted about non payment when the direct debit was stopped. I have given them until Wednesday for an email to explain all of the above. What I want to know now is, what are my options, If I do not like their answers or I do not hear from them. What charges can I expect if I want to leave,

victor2

advice_for_life wrote: »

My wife informed me that the direct debit for OVO had not been taken for two months. We joined via the cheap energy cashback deal in April. I telephoned on 26th July and asked for an explanation, they promised an email for the following Monday 28th. Nothing arrived and on Wednesday 30th I telephoned again, with apologies and the promise I would be contacted by email on Thursday. On Friday I telephoned again to ask again and was kept hanging on the telephone. I hung up and later telephoned again and demanded I speak to a Supervisor. I wanted answers to why the direct debit had been stopped, he said it was a system error. I asked why their staff had not got back to me, he said he will investigate, I asked why customers were left on the telephone for lengthy periods without being offered the option to call back. He says this will be considered for the future, I also want to know why we were not contacted about non payment when the direct debit was stopped. I have given them until Wednesday for an email to explain all of the above. What I want to know now is, what are my options, If I do not like their answers or I do not hear from them. What charges can I expect if I want to leave,

If they are still not taking the payments, put them aside (maybe in a cash ISA?) so that you will have the money when they do eventually ask for it. Follow their own complaints procedure closely if you still want to complain. It's at http://www.ovoenergy.com/uploadedFiles/Content/Help/If_youre_unhappy/Complaints%20procedure%20copy_March.pdf.
The charges for leaving before the end of your contract will be detailed in the contract. If they feel you have a justified complaint, they may offer you some sort of "goodwill gesture" payment.