Eon energy reviews: Give your feedback

pineapple

pinkteapot wrote: »

Still baffled by what's happened to Eon's fixed prices. I'm on v19 for gas and electricity and just looked at the "our best deal for you" tool. What a joke!

Estimates:
Current v19 - £90 per month
v21 - £117 per month
Energy Plan (ie variable) - £120 per month

This applies to me too. It might well have been a heavily discounted product - nevertheless there are still some much better deals out there than what's on offer.
It was a bit of a shock tbh so I have started the energy comparison journey . Oh how I wish there was a site that just let you see tariffs available in your area - as opposed to entering your spend/usage and giving you a comparison figure. I just want to know unit rates and standing charges. :mad:

molerat

But SC and unit price is not the whole story and on their own can be very misleading. The combination of those 2 factors along with discounts and usage make up which is going to be your cheapest option, this is where the comparison sites come into their own. The problem comes when not all the sites feature all the available tariffs. This is just one of the problems withour broken energy market, it should be part of the SLC that all energy companies submit all their openly available tariffs to the comparison sites and all comparison sites should be compelled to show them but it seems that the (broken and not fit for purpose) regulators see this competitive situation as non-competitive.

System

molerat wrote: »

But SC and unit price is not the whole story and on their own can be very misleading. The combination of those 2 factors along with discounts and usage make up which is going to be your cheapest option, this is where the comparison sites come into their own. The problem comes when not all the sites feature all the available tariffs. This is just one of the problems withour broken energy market, it should be part of the SLC that all energy companies submit all their openly available tariffs to the comparison sites and all comparison sites should be compelled to show them but it seems that the (broken and not fit for purpose) regulators see this competitive situation as non-competitive.

I agree but the CMA investigation into competition within the domestic energy sector kicked that thought into the long grass:

To strengthen PCWs’ incentives to engage customers, we are proposing to recommend to Ofgem that it removes the Whole of the Market Requirement in the Confidence Code and introduces a requirement for PCWs accredited under the Confidence Code to be transparent over the market coverage they provide to energy customers. Further, we are proposing to recommend to DECC several changes to the Midata programme that (subject to customer consent) would give PCWs and TPIs increased access to more customer data and, in so doing, enable them to monitor the market on behalf of their customers and advise them of savings.
240. We are aware of the concerns around trust that led to the Confidence Code requirement that PCWs list all tariffs on the market rather than just those for which they earn a commission. We believe that such concerns around trust can be addressed – without undermining TPIs’ incentives to engage customers

The CMA obviously did not read MSE forums....

Former_E.ON_Company_Representative:_Malc

Hoggy1983x wrote: »

I've had a horrible time with EON. I was erroneously transferred from EON to British Gas. As per Ofgem rules, once I had raised the issue this transfer should be reversed (I believe in 20 days). However, despite emails to EON and their promise to resolve nothing happened for months and months and my customer complaint case handler suddenly had left the business. My new case handler has told me there is nothing EON can do and I need to contact British Gas to pay. I am more keen to resolve than keep exchanging emails but British Gas have no agreed rate with me so I could effectively pay an non-competitive rate. To impact this I asked for EON's final meter readings and they were incorrect. To compound this further, when I politely asked for the meter numbers they used I had no response. Pretty exasperating. I will end up paying. I'd steer clear of EON .

Hello Hoggy1983x and sorry you've had such a horrible time with us. Guessing but it sounds like BG doesn't accept they've taken the supply by mistake. Thought it might help if I let you know what should happen where a supply has been taken this way.

With Erroneous Transfers, in the first instance, it's important to contact the company who has taken the supply. This is because, invariably, when the losing supplier contacts them they claim they've a valid contract. Once established that a transfer has been wrongly done, all suppliers have a duty to put it right as quickly as possible.

Once the mistake has been accepted, the supplier who has taken over wrongly will send a request to the other company asking them to retake the supply. Once this has been received, the supply will be taken back and set up as though it had never left. The supply period and billing will be continuous and carry on as though it had never been away. This should be done within 6-8 weeks of the mistake being acknowledged by the supplier taking over.

Customers shouldn't have to pay the company who took the supply wrongly. A couple of bills might be received whilst it's all sorted but, in the end, only the original company needs to be paid for energy used. The company who took the supply wrongly will cancel all bills and charges.

As above and we're asking you to contact BG, I suspect they've rejected an Erroneous Transfer. The complaint handler leaving won't make a difference as their manager will appoint another advisor to take over. It looks like this has been done and this is the person to talk to. Let them know the serial number actually on the meter. This could help.

Have we said there's nothing more to be done? If we have and you're not happy, the complaint handler will let you have a 'Final Resolution Offer' letter that can be used to go to the Energy Ombudsman. Although, it sounds like the complaint's been open for more than 56 days. If it has, you can go to the Ombudsman straightaway. No need to wait for a letter.

I'm guessing a lot here Hoggy1983x and sorry if I'm wide of the mark.

Malc

Former_E.ON_Company_Representative:_Malc

superbigal36 wrote: »

What was the lifetime of V19 Malc ?
Ie what is the last possible end date of a customer ?
If nothing better happens for me before early January i'm out.

Hello superbigal36.

Our Fixed 1 Year version 19 tariff was available for sale/switching from 22 January 16 to 9 February 16.

For an existing customer switching tariff to this product during this window, the latest they could be on it is 8 February 17. This assumes they made the change on 9 February 16. This could be longer if they delayed the switch using the forward switching tool on our website (up to 52 days). Could be up to the end of March 17.[FONT=&quot]
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For customers changing supplier where the request to move was accepted on 9 February 16, we would've started supplying about two and half weeks later so they could be on this tariff up to around 3 March 17.

Hope this answers your question.

Malc

Former_E.ON_Company_Representative:_Malc

youravinalarrrf wrote: »

Malc perhaps you (or someone else from EON) would like to explain to us why it is taking months to review this?

You only sell two things for God's sake. It's not like you're a supermarket with millions of different items to price and sell? Perhaps the calculator batteries have run out?

It's plain for all to see (including your competitors) that your customers are abandoning ship in huge numbers through no fault of their own! :mad:

We're not just looking at prices youravinalarrrf but all aspects of our tariffs, the extras/discounts we offer and the way we contact customers about them. This is for both existing and new customers. It includes trialling certain different approaches like the Saver Tariffs for new customers only, the Reward Tariffs for selected customers currently on our Fixed 1 Year version 18/19 tariffs and a new type of Fixed 1Year product (version 21) without Rewards and Price Alerts.

We're looking to take lessons from these trials to help us redesign a new product portfolio for 2017. We've made a start by guaranteeing not to increase our standard residential prices before at least April 17.

Totally appreciate these offers won't appeal to everyone, particularly MSE regulars, but we need to look at how best to look after our entire customer base. It's all a bit experimental at the moment but things should become clearer in the coming weeks and months. Best to keep an eye on our website for more information.

Malc

forestlands

Just me 2 cats and a dog in a little wooden bungalow! Use bottle gas if cooking, or microwave, don't cook every day. No hot water or heating except for Calor gas heater and a small fan heater with a thermostat to use when very cold.

Review statement says I'll use £762.64 worth of electric in the coming year, 12 X £64 I phoned and queried that. Man was adamant it was worked out correctly and wouldn't change. Was paying £45 per month and getting large CR balance while doing so. Is E-on trying to kill off us old uns? Only 72, feeling cold, temp. below 50 in doors. Will sort a change after I've spoken to Age UK in the morning. Most 3 bed houses come to half what I'm asked for!

Your to expensive E-on!

System

forestlands wrote: »

Just me 2 cats and a dog in a little wooden bungalow! Use bottle gas if cooking, or microwave, don't cook every day. No hot water or heating except for Calor gas heater and a small fan heater with a thermostat to use when very cold.

Review statement says I'll use £762.64 worth of electric in the coming year, 12 X £64 I phoned and queried that. Man was adamant it was worked out correctly and wouldn't change. Was paying £45 per month and getting large CR balance while doing so. Is E-on trying to kill off us old uns? Only 72, feeling cold, temp. below 50 in doors. Will sort a change after I've spoken to Age UK in the morning. Most 3 bed houses come to half what I'm asked for!

Your to expensive E-on!

Two simple questions. Have you provided E.oN with frequent meter readings? If not, then it is possible that the DD has been re-calculated using a revised annual projection based on estimated readings. Are you on a fixed tariff?

DD payments are only payments made on account. You will only pay for the energy that you consume based on the tariff that you are on.

I would ring E.oN with actual meter readings and ask them to run a bill. This will give an accurate credit/debit balance.

Former_E.ON_Company_Representative:_Malc

Hengus wrote: »

No doubt the new E.oN tariffs will be entitled Gold, Frankincense and Myrrh as they have been so long in coming. Sorry - I couldn't resist.

Nice one Hengus. Always appreciate your sense of humour.

Malc

d70cw6

Just when I thought I'd escaped, they drag me back in!

"Price Alert
We've got a new Fixed Price Tariff

Hello Mr Awesome

You signed up to our Price Alert service so we wanted to let you know about our new tariff E.ON Energy Fixed 1 Year v21.

The unit rates on E.ON Energy Fixed 1 Year v21 are the same as those on your current tariff, however this new tariff does not include E.ON Rewards or Price Alerts. If you're looking for a longer term fixed price or you'd like to find out more about any of our other tariffs, please click on the link below and login to your online account. You will then be directed to our Best Deal For You page. Remember there's no exit fee for switching to another E.ON tariff."