Eon energy reviews: Give your feedback

fredandwilma

I got :-


GAS

Unit rate
Normal 2.972p per kWh


Standing charge
21.903p per day


ELECTRICITY

Unit rate
Normal 10.500p per kWh


Standing charge
16.422p per day

Former_E.ON_Company_Representative:_Malc

flyer22 wrote: »

Hi EON Reps


Please could you answer that query above from Royston Vasey. I'd like to switch my parents to you via the MSE offer but I am slightly concerned by the price differential from the quotes on your own website. Is the MSE offer correct??


Many thanks


Flyer22

Morning Flyer22

I've just replied to royston vasey above. Hope that answers your question but, to be clear, if the quote you've done for your parents is through the Cheap Energy Club and is for the E.ON Collective Tariff then it's fully backed by us.

Hope this helps.

Malc

molerat

I have switched so have the prices in writing and for electric only it is £115, 22%, cheaper than their cheapest public offering and 4% cheaper than the cheapest of cheap (variable) and 5% cheaper than the cheapest fix.

FOREVER21

E.ON_Company_Representative:_Malc wrote: »

Hi royston vasey

Just thought I'd pop on with a bit of information about any changes to the added benefits we offer with our tariffs. Apart from the unit prices and exit fee, there's not much difference between the MSE collective tariff and the products offered through our website or usual sales channels.

You can still earn Reward points at just over 4 a day up to a maximum of 1500 a year. These can be exchanged for either Tesco Clubcard points or High Street Shopping Vouchers as now. Discounts for taking both electricity and gas plus opting for paperless billing also apply. Lower daily standing charges for paying with a Monthly Direct Debit apply too.

One difference, though, is the Price Alerts. These aren't available with the MSE Collective. As it's a standalone tariff, there won't be future versions to let you know about.

Hope this helps royston vasey. Let me know if you need any more information as happy to help.

Malc

Hi Malc.


I am in the process of switching to Eon via Cheap Energy Club, savings showing around £90 from my fixed co-op deal, boy oh boy will I be glad to say goodbye to them, but that is a long story.
During my research I must have missed the details regarding the points scheme.
Can you tell me how you earn the points, will they show on my eon on line account and how/when can I redeem them.

Former_E.ON_Company_Representative:_Malc

FOREVER21 wrote: »

Hi Malc.


I am in the process of switching to Eon via Cheap Energy Club, savings showing around £90 from my fixed co-op deal, boy oh boy will I be glad to say goodbye to them, but that is a long story.
During my research I must have missed the details regarding the points scheme.
Can you tell me how you earn the points, will they show on my eon on line account and how/when can I redeem them.

Happy to FOREVER21. Reward Points are available on all the dual fuel and electric only products currently listed on our website plus the MSE Collective tariff. They're not available, though, on gas only accounts. Customers can sign up to earn up to 1500 points every year. They build up at just over 4 a day and are added to accounts monthly. They can be exchanged for either Tesco Clubcard points or High Street Shopping Vouchers whichever you prefer.

It's a free scheme but you will need to opt in. This can be done online or over the phone. You can also track and exchange Reward Points online or by phone. There's more information, including contact details, on our website. Just go to E.ON Rewards on the top bar of the first page.

The scheme lets you earn up to 1500 Tesco Clubcard points each year. The value of this can be increased through Clubcard Boost. Alternatively, points can be exchanged for Bonusbond gift vouchers worth up to £15 a year. You will need to have at least £5 worth of points (500) to exchange for gift vouchers. These can be used at a variety of retail outlets.

Hope this helps.

Malc

NickJones

Hi


I am new to the energy club and I am considering the club's E.on deal but have a few questions, I have been with BG for years, which has been painless. The offer is sufficiently good value to tempt me to brave the potentially problematical switching process.


1. Do I have to operate the account online or can I deal with someone over the phone.
2. Is it ok to pay extra and get a refund if the account is in credit.
3. How do I ensure I can have paper bills.
4. Can I ring up with meter readings and get updated statements sent through the post?
5. How long does it take to switch?
6. I am wary of smart-meters, is this something I have to have or can I opt out?

Any help would be great.


Thanks


Nick

Coedy

NickJones wrote: »

Hi


I am new to the energy club and I am considering the club's E.on deal but have a few questions, I have been with BG for years, which has been painless. The offer is sufficiently good value to tempt me to brave the potentially problematical switching process.
1. Do I have to operate the account online or can I deal with someone over the phone.
2. Is it ok to pay extra and get a refund if the account is in credit.
3. How do I ensure I can have paper bills.
4. Can I ring up with meter readings and get updated statements sent through the post?
5. How long does it take to switch?
6. I am wary of smart-meters, is this something I have to have or can I opt out?
Any help would be great.
Thanks
Nick

I have also only ever been with BG on standard rate and I decided to have a pop at the collective switch. I Started it on Friday and on Sunday I received the emails to set up my online account (which is now done but nothing really on there as yet obviously) They say it will be completed by the 1st of October (The same time I normally put my heating on for winter)

As for your questions this is the input I have:
1-Their website (contact section) says you can phone to submit meter readings so I would presume so.

2-This is going to be my plan also, I'm going to put down an extra £5 or so on the Direct Debit "Just in case" (we normally paid BG as and when we got the bill by a variable direct debit) so I hope we can do this!

3-When I went through the sign up process (Click the switch and get cashback button, it wont go through until you hit submit on the next page anyway so you can see what options they give you) I clicked "Yes I would like a paperless account" so I am guessing you could click no and would recieve paper bills.

4-See 1 & 3 combined.

5-I got a quote of just under 3 weeks on my welcome email (I wanted to do it sooner rather than later to avoid everyone's mass scramble on the last day).

6-I also hate the idea of smart meters (currently). I will hapilly have one once all suplliers can access another supliears meter. But until then I am going to put up as much of a struggle as I can. (I'm not one of these people that say "Wifi makes me ill *cough*" :rotfl: I just think the current system is laughable and could mean another possible meter switch down the line meaning more hassle for me, the consumer.)

Hope that helps (from someone who has just started their first switch )

Former_E.ON_Company_Representative:_Malc

NickJones wrote: »

Hi


I am new to the energy club and I am considering the club's E.on deal but have a few questions, I have been with BG for years, which has been painless. The offer is sufficiently good value to tempt me to brave the potentially problematical switching process.


1. Do I have to operate the account online or can I deal with someone over the phone.
2. Is it ok to pay extra and get a refund if the account is in credit.
3. How do I ensure I can have paper bills.
4. Can I ring up with meter readings and get updated statements sent through the post?
5. How long does it take to switch?
6. I am wary of smart-meters, is this something I have to have or can I opt out?

Any help would be great.


Thanks


Nick

Hi Nick and welcome to the Forums. I'll be happy to answer your questions. I'll give a brief reply to each point and then flesh the answers out a bit if that's okay? Sorry if I go on a bit.

1. Phoning is fine. Online registration is optional.
2. Paying extra and then having a refund later is fine too.
3. You can have paper bills.
4. Readings can be given over the phone and statements posted.
5. It takes about two and half weeks to switch your supply to us.
6. You don't have to have a Smart Meter.

We've people available on the phones in UK Call Centres from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays. They'll be happy to speak to you. You can contact us by twitter or through our Facebook page too.

Registering online is quick and easy. There are quite a few benefits for doing this. Among these are the ability to take more control over Monthly Direct Debits and being able to issue your own bills.

Monthly payments are based on current prices and usage. The MSE Collective tariff fixes prices for a year but usage can fluctuate. The aim is to achieve as near as possible to a zero balance by the time of the annual review. At this time, any credit over a fiver is automatically refunded or a debit balance will be included in the ongoing arrangement and spread up to the next review.

Once registered, you'll be able to use the 'Direct Debit Manager.' This lets you keep on top of your payments including altering the amount. Comes in handy should circumstances change. Provided the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming the new amount, we'll let you know by how much we anticipate the account will be in credit/debit at the annual review if payments are changed but usage doesn't alter as expected.

Another website tool is Real Time Billing. If you pop readings online, you'll be given the option of either seeing the balance that would come about or actually issuing a bill.

Even if you register online, you can still have paper bills. This option can be chosen during the switch or later by phone or online. Paper bills would, though, lose you discount worth up to £5 per fuel per year. Additional paper statements can be asked for over the phone. There's a charge of £1 per copy. If registered online, this can be avoided by downloading and printing your own statements.

Changing supplier usually takes about two and half weeks. Within the first 5 days, we'll send a Welcome Pack with details of the account/tariff/terms. A little later, we'll ask for meter readings to open the account. We'll send these to the old supplier so they can close their account to the same readings. This makes sure you're only charged once for the same energy. There's an online tool called 'Track My Switch' which lets you see where you are on the switching journey.

Smart Meters are free and send us readings automatically. This saves you the trouble and helps keep things accurate. They're optional though. If you do change your mind later, you can register an interest by phone or through an online form on our website.

Hope this answers your questions Nick and gives you a bit more information about what you can expect. Before I go, thought I'd mention a couple of other things that might be of benefit.

You can earn up to 1500 Reward Points each year. These can be exchanged for either Tesco Clubcard points or High Street Shopping Vouchers whichever you prefer. It's a free scheme but you'll need to opt in to it. This can be done online or by phone.

Don't know if you're aware about a Government led scheme called the Energy Company Obligation (ECO)? This aims to cut usage by providing help with energy saving stuff like loft and cavity wall insulation. There's more information on our website or over the phone.

Sorry if I've rambled on a bit. Let me know if you need any more information as happy to help.

Malc

Former_E.ON_Company_Representative:_Malc

Coedy wrote: »

I have also only ever been with BG on standard rate and I decided to have a pop at the collective switch. I Started it on Friday and on Sunday I received the emails to set up my online account (which is now done but nothing really on there as yet obviously) They say it will be completed by the 1st of October (The same time I normally put my heating on for winter)

As for your questions this is the input I have:
1-Their website (contact section) says you can phone to submit meter readings so I would presume so.

2-This is going to be my plan also, I'm going to put down an extra £5 or so on the Direct Debit "Just in case" (we normally paid BG as and when we got the bill by a variable direct debit) so I hope we can do this!

3-When I went through the sign up process (Click the switch and get cashback button, it wont go through until you hit submit on the next page anyway so you can see what options they give you) I clicked "Yes I would like a paperless account" so I am guessing you could click no and would recieve paper bills.

4-See 1 & 3 combined.

5-I got a quote of just under 3 weeks on my welcome email (I wanted to do it sooner rather than later to avoid everyone's mass scramble on the last day).

6-I also hate the idea of smart meters (currently). I will hapilly have one once all suplliers can access another supliears meter. But until then I am going to put up as much of a struggle as I can. (I'm not one of these people that say "Wifi makes me ill *cough*" :rotfl: I just think the current system is laughable and could mean another possible meter switch down the line meaning more hassle for me, the consumer.)

Hope that helps (from someone who has just started their first switch )

Hi Coedy

I've just replied to NickJones with quite a bit of information which might help you too. It's immediately above (post 399). In particular, the 'Track My Switch' tool will let you see where your switch is at and the 'Direct Debit Manager' will help with the payments if you go for a monthly arrangement.

Variable Direct Debits are available but you won't be able to use the 'Direct Debit Manager.' Also, it'll cost more. The payment adjustment of £35 per fuel per year we give (via lower daily standing charges) only applies to a Monthly Direct Debit. Paying with a Variable Direct Debit will give higher standing charges.

You're spot on about paperless billing. You can go for this as part of the switch or, if it isn't wanted, opt for 'No' when applying. It can always be changed later if necessary. Paperless billing gives a discount of £5 per fuel per year.

As above, you don't have to have a Smart Meter but the door's open if you change your mind further down the line.

Hope this is of interest Coedy. Let me know if you need any more details as happy to help.

Malc

flyer22

Hi Malc

Thanks for responding to the queries above and my earlier query.

My parents are in the process of the collective switch to you and all is going well. They received an email about activating their online account which I would like them to do as it makes things easier to manage/keep an eye on. The only thing is they're a bit traditional and only like to pay when they get a paper bill (i.e. they don't do direct debit or paperless billing). I noticed in the T's and C's for the online activation that it transfers you to paperless billing. 1) Is that correct? 2) If so, does that mean they will be switched to direct debit rather than pay on bill and stop receiving paper bills in the post.

I suppose I'm really asking is there a way we can have the online account but still keep paper bills and pay on bill?

Your wisdom would be much appreciated.

Many thanks

Flyer22