Eon energy reviews: Give your feedback

Maxwell007

Morning Malc & Helena I sent you an email at 10.32am this morning regarding my switch I may have not added my user name sorry . . .

indesisiv

I used the latest collective switch to switch from EON to EON (Was on the first collective switch tariff)
Switch was done in about a day or so with no problems at all, direct debit etc just carried on as normal. Can't fault them yet.

Former_E.ON_Company_Representative:_Malc

fox33 wrote: »

Good evening
I did ring the number Dan kindly posted from the link , call was answered quickly , and everything is ok, spoke to a lovely lady called Cathy , who soon put me at ease, so a big thanks you & dan for your comments , and to Cathy for how my call was dealt with .

Many thanks for the kind words fox33, they're really appreciated. Glad all's gone through okay too. :T

Malc

Former_E.ON_Company_Representative:_Malc

MABLE wrote: »

Hi Malc

Many thanks for input. I checked my account online this morning and bill has been generated and the balance shown is nil. I just like to pay my bills immediately.

Also your systems are excellent and I never have any issues. Still not tempted to pay by monthly dd and this is because of my bad experience with my last supplier.

Anyway we shall see.

Morning MABLE

Glad you like our systems and are okay with the billing/payments side.

If you ever change your mind about a Monthly Direct Debit, it's easy to set up and can be done online too. Don't forget, it'll also save you about £35 per fuel per year through lower daily standing charges.

I totally understand how off-putting a bad experience can be. Not sure if I've mentioned our online tool, the 'Direct Debit Manager?' This gives you more control over the arrangement including the ability to change the payments. Helps you keep an eye on things and comes in handy should circumstances change.

Sorry if I've gone on about this stuff before MABLE. You know where I am if you need any more details. Happy to help.

Malc

Former_E.ON_Company_Representative:_Malc

Maxwell007 wrote: »

Morning Malc & Helena I sent you an email at 10.32am this morning regarding my switch I may have not added my user name sorry . . .

Morning Maxwell007 and sorry for the late reply. I know Helena's replied to your email so hope all's okay.

Malc

Maxwell007

ALL IS GREAT MALC, thanks

Former_E.ON_Company_Representative:_Malc

indesisiv wrote: »

I used the latest collective switch to switch from EON to EON (Was on the first collective switch tariff)
Switch was done in about a day or so with no problems at all, direct debit etc just carried on as normal. Can't fault them yet.

Glad all's going okay indesisiv. Long may it continue.

There's very rarely any effect on other arrangements when changing from one E.ON tariff to another. Things like the Direct Debit and Rewards scheme will just carry on.

Just a quick heads up on the Rewards. You do need to opt in to receive these points. It's a free scheme so worth doing as you can exchange the points for either Tesco Clubcard points of High Street Shopping Vouchers. If you haven't opted in, you can do this online or over the phone.

Hope this is of interest indesisiv.

Malc

BlueEyedGirl

Had to log a complaint today with E:ON, we shall see what the outcome is!

scon1234

Been with Eon now for a while (Used to use British Gas as I worked for them so I got a discount) no problems so far. Just called and switched to a new cheaper tariff (thanks to MSE! ) looks like it's going to save us an absolute fortune, thanks MSE!

Former_E.ON_Company_Representative:_Malc

BlueEyedGirl wrote: »

Had to log a complaint today with E:ON, we shall see what the outcome is!

Morning BlueEyedGirl and sorry for the late reply.

Also sorry you're not happy with us. Has your complaint been sorted yet? What was it about?

Don't forget, if not sorted, you can ask the Complaint Manager to refer it to our Review team. They'll take another look and either uphold what your Complaint Manager has proposed or offer a separate resolution. If you're still unhappy after this, you can go to the Ombudsman for an independent review. You can go to the Ombudsman after 56 days or earlier if we can't sort to your liking and have sent a Final Resolution Offer letter.

Sorry again for the late reply.

Malc