Eon energy reviews: Give your feedback

Smodlet

Restricting Malc's time on here is, imho, a self-fulfilling prophecy in the sense that no-one is posting because Eon are not responding. Either this will turn into just another energy-company-bashing thread or it will fizzle out altogether.

ETA: I thought it was too soon but I have just checked my old account and hats off to nPower. They produced my final statement on 7th August and it says my credit will be paid within 10 working days so nearly halfway there already. Well done, nPower and thank you.

Former_E.ON_Company_Representative:_Malc

AndyCF wrote: »

It is thank you as always. Sorry to have erm posted on this topic about it. Would of been OK if you could not of replied to it but the answer of any description was great.

Hope your EON colleague is making a return too soon, been a bit quiet without her here too.

You're welcome AndyCF.

Helena's back now and so am I after a spot of leave. I've passed on your best wishes. Thank you.

Malc

Former_E.ON_Company_Representative:_Malc

Smodlet wrote: »

Yes, please pass on my best wishes to Helena, too, Malc and thank you for all your assistance so far. I really think, were it not for your presence on here, that Eon would be as bad as BG for CS in my eyes. You guys do make a difference.

Thank you, too, Smodlet.

I've passed on your best wishes as well. It's good to have Helena back.

I'll comment on the other queries on this thread in the order they were posted as we go through the day.

Thanks for your patience.

Malc

Former_E.ON_Company_Representative:_Malc

tfspark wrote: »

Not sure if this is the correct thread or I should post a new one.


I have just switched from Npower to E.ON as my old fixed deal ran out and E.ON has the best deal available.


All this was done via a comparison site and I used actual annual usage for both gas and electricity. E.ON had a fixed tariff that quoted £87 a month for dual fuel. I was paying £95 a month on my old Npower deal.
Looked good to me and the switch is now complete.


I have just logged on to my E.ON account and they are suggesting I up my direct debit to £122 a month to ensure I keep up with my usage. How can that be?? Have I been conned just so they get my business.
If £122 a month had been quoted on the comparison site I would have looked else where.


I am really not happy with this. Anyone else had similar experience??

Hello tfspark and thanks for joining us.

As you joined on a Fixed Tariff, the unit prices and daily standing charges you chose are guaranteed not to change for the duration of the agreement.

Monthly Direct Debits are estimates of future usage based on current prices and what's been used previously. The aim is to achieve as close as possible to a zero balance by the annual review.

We check arrangements quarterly and, if necessary, make changes at the mid-point and annual reviews. At the other times, we'll let you know if we believe a change is needed and leave it to you to make any adjustments. Changes in usage will trigger requests to amend the monthly payments to keep the account on track for a zero balance.

You can take more control of the arrangement through our online Direct Debit Manager. Using this tool, payments can be changed to better suit different circumstances. Provided the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. It's a great way to keep on top of the account and make sure the payments match the amount of energy being used.

Hope this explains tfspark.

Malc

tfspark

Malc, thank you for your comprehensive reply.


I understand the way fixed tariffs work.


My old Npower fixed tariff was coming to an end at the end of July 2019 so I used a comparison site to find my next fixed tariff deal. E.ON came out on top, giving me a dual fuel price of £87 a month based on my annual usage.


Even before my first payment to E.ON was made I received an email from them suggesting I need to up my direct debit to £122 a month to cover my estimated usage.


This is something like a 50% increase even before the tariff started. This is what I am really not happy about and can't understand why the comparison site was so far out. £122 a month would not have been the best deal by far, and it's not one I would have gone for.

Smodlet

Eon have a lot to live up to: I received my refund from nPower today.

Former_E.ON_Company_Representative:_Malc

Smodlet wrote: »

I was quoted £72.50, perfectly reasonable and in line with the CEC's estimation. My online account is now suggesting I reduce it to £32.00 per month; that's really going to pay my energy costs through the winter, isn't it? I don't think their algorithms have a clue what they are doing.

I suggest you contact them on Monday. I am going to leave my DD where it is and, if these idiots reduce it anyway, they will hear about it in no uncertain terms. So far, the only customer service I have encountered worth the name from Eon has been on here. Their chat and phone employees are useless and you cannot speak to anyone in the UK, it seems. No wonder they need presence on here.

Hello Smodlet and as I posted above in reply to tfspark. W[FONT=&quot]e check arrangements quarterly and, if necessary, make changes at the mid-point and annual reviews. At the other times, we'll let you know if we believe a change is needed and leave it to you to make any adjustments.
[/FONT]
[FONT=&quot]We try to avoid having too much credit or debit on accounts as we aim to achieve as close as possible to a zero balance by the annual review.
[/FONT]
Monthly Direct Debits are estimates and the Direct Debit Manager I spoke about above is a great tool to help keep an eye on things and make sure there's enough in the pot to keep the account on track for a zero balance.

Malc

Former_E.ON_Company_Representative:_Malc

Highland76 wrote: »

Hi Malc
My EON account went fully alive yesterday and today got a call from the Smart Metering team to book an appointment for smart meter installs. This was arranged for end of Sept and I was told I *should* get SMETS2 meters installed, but in case the engineer says only SMETS1 is possible, i can refuse this. So thanks for your help, despite my impatience and it took around 10 days after my switch to get my account running fully.

Hello Highland76 and glad all's up and running.

Also pleased you've been able to book an appointment to fit smart meters. Wherever possible, we'll fit SMETS2. There are certain situations where this isn't possible at the moment. Often, this isn't known until the technician arrives. Should this be the case, you can either abort the installation or go for SMETS1.

SMETS1 meters will be upgraded later in the year so they're managed in the same way as SMETS2. This includes staying smart after a change of supplier. These upgrades will be done remotely so there's no need for a return visit.

Hopefully you're able to have SMETS2 in September Highland76.

Malc

Smodlet

Thanks, Malc, but I know £32.00 is completely unrealistic. I think that figure was arrived at because the electricity had not switched at that point; it now says, "£71.00".

The trouble is, some people believe what their supplier's website tells them and act accordingly. Not everyone has the time or inclination to work as hard as some of us do to stay on top of their energy usage. I don't happen to think smart meters are the answer while there are so many problems with them. I think re-education is better.

Bet you can't wait for your hols! You have earned them.

Former_E.ON_Company_Representative:_Malc

Terry98 wrote: »

Interesting. I have just had a look at the E.On website https://www.eonenergy.com/for-your-home/help-and-support/direct-debit-and-manager-questions where it says 'Paying by variable Direct Debit means you pay for the amount of energy you’ve used after getting your bill, so the amount can go up or down throughout the year.'

I must be wrong but they way I read that is no payments will be taken from your DD until the 4th month of supply (if you are a new customer).

Hello Terry98 and I can confirm we do offer payment by Variable Direct Debit.

These arrangements collect payment in full each time a bill is raised. For quarterly billed customers, we'll take payment around every three months. There'll be a message on the bill advising when the payment will be taken from the chosen bank account. This will be around 10 to 14 days after the bill is issued.

Hope this explains Terry98.

Malc