Eon energy reviews: Give your feedback

tfspark

Not sure if this is the correct thread or I should post a new one.


I have just switched from Npower to E.ON as my old fixed deal ran out and E.ON has the best deal available.


All this was done via a comparison site and I used actual annual usage for both gas and electricity. E.ON had a fixed tariff that quoted £87 a month for dual fuel. I was paying £95 a month on my old Npower deal.
Looked good to me and the switch is now complete.


I have just logged on to my E.ON account and they are suggesting I up my direct debit to £122 a month to ensure I keep up with my usage. How can that be?? Have I been conned just so they get my business.
If £122 a month had been quoted on the comparison site I would have looked else where.


I am really not happy with this. Anyone else had similar experience??

Gerry1

tfspark wrote: »

E.ON had a fixed tariff that quoted £87 a month for dual fuel. I was paying £95 a month on my old Npower deal.
Looked good to me and the switch is now complete.

I have just logged on to my E.ON account and they are suggesting I up my direct debit to £122 a month to ensure I keep up with my usage. How can that be?? Have I been conned just so they get my business.

If £122 a month had been quoted on the comparison site I would have looked else where.

I am really not happy with this. Anyone else had similar experience??

Always forget the DD amounts and the alleged savings, just look at the annual cost for your measured usage in kWh. And if you really want to understand what's going on, ask E.On to bill you via monthly Variable Direct Debit (not to be confused with a Variable Tariff).

Smodlet

I was quoted £72.50, perfectly reasonable and in line with the CEC's estimation. My online account is now suggesting I reduce it to £32.00 per month; that's really going to pay my energy costs through the winter, isn't it? I don't think their algorithms have a clue what they are doing.

I suggest you contact them on Monday. I am going to leave my DD where it is and, if these idiots reduce it anyway, they will hear about it in no uncertain terms. So far, the only customer service I have encountered worth the name from Eon has been on here. Their chat and phone employees are useless and you cannot speak to anyone in the UK, it seems. No wonder they need presence on here.

Highland76

E.ON_Company_Representative:_Malc wrote: »

Hello Highland76 and it's not unusual for the electric and gas data to come through at different times as they follow separate paths.

A [FONT=&quot]lot of information is transferred so accounts can be set up accurately. As part of this, all readings need to go through a[/FONT][FONT=&quot] third party within the industry (Data Collector) who checks they're in line with past readings held for the property. As I mentioned to [/FONT][FONT=&quot]Smodlet, sometimes the Data Collector will make a change and both suppliers need to use the amended readings to start/close their respective accounts.
[/FONT]
[FONT=&quot]We look to have all this done within 32 working days (42 calendar days) of the supply start date. With a Supply Start Date of 23 July 19, we're well within this timeframe so won't be able to escalate yet.
[/FONT]
Whilst Morrisons are one of the companies we use, there are others.

I'm sorry this is stopping you booking a smart meter appointment. As we discussed in another thread, it's best to delay booking any sort of metering appointment whilst this data transfer is going on as it could lead to issues down the line.

Hope this gives a little clarification Highland76.

Malc

Hi Malc
My EON account went fully alive yesterday and today got a call from the Smart Metering team to book an appointment for smart meter installs. This was arranged for end of Sept and I was told I *should* get SMETS2 meters installed, but in case the engineer says only SMETS1 is possible, i can refuse this. So thanks for your help, despite my impatience and it took around 10 days after my switch to get my account running fully.

Terry98

Gerry1 wrote: »

.....ask E.On to bill you via monthly Variable Direct Debit.

Interesting. I have just had a look at the E.On website https://www.eonenergy.com/for-your-home/help-and-support/direct-debit-and-manager-questions where it says 'Paying by variable Direct Debit means you pay for the amount of energy you’ve used after getting your bill, so the amount can go up or down throughout the year.'

I must be wrong but they way I read that is no payments will be taken from your DD until the 4th month of supply (if you are a new customer).

Brooker_Dave

NeverUseEON wrote: »

Has anyone else found tha the dates on EON's letters can be as much as a week earlier when they arrive?


It seems like a tactic to give people less time to respond.

It's a standard trick pioneered by the debt collection sector to put pressure on customers.

AndyCF

Brooker_Dave wrote: »

to put pressure on customers.

One thing I've been doing the past couple of years now, is when a letter arrives, I'll write on the envelope "Rec: (date)" , simply so I know for my own future reference when it actually arrived, regardless of what date the letter has on it.

I do this is most company letters (good/bad/other) and invoices etc.

Its not that different to where I used to work where they'd stamp a letter they received with a "Received: dd-mm-yy" rubber stamp , I did think about getting one of these but aside from it possibly being a waste of £10-£20 I'd have to remember to change the date! , plus I don't really get a lot of mail, excluding endless silly take-away and the like 'leaflet's' but that's another story.

Just slightly easier this way I find as it only takes a couple of seconds with the nearest pen. Probably not worth the ink its written on but it does sometimes serve as a useful guide if there are several from the same place with similar dates, you can 'order' them in receiving order without looking at each!

PennineAcute

After starting with EON on 9 July and giving weekly readings, they have provided me with my fist bill.

As you can see, for some reason, they have charged me a higher standing charge for the fist 5 days, and a higher unit price for the first 4 days.

They are not open today so will have to wait until tomorrow. Why are energy companies incapable of doing things right, first time? I have better things to be doing than chasing up incorrect bills.

Smodlet

Hi PennineAcute. Did your tariff change on 13th? If not, does your tariff have some condition where the first xxx units are charged at one rate which then drops once your usage exceeds whatever the xxx limit is? I vaguely remember this from standard tariffs, back before we had a choice of supplier.

In today's market, it seems more likely they have made a mistake unless any of the above applies. I agree with you about having better things to do; it seems our time monitoring our energy companies' performance is well-spent, however. Sometimes I feel we should be paid a consultancy fee.

PennineAcute

No, it was the same tariff on the 9 July as it was on the 13 July.

Issue now sorted, after sending them a FB message. They have credited me with £1. Works out around 50p up, so cannot really complain, since it did not involve a phone call.

"'I've taken a look and can see that you joined us on the 9th of July on the Fix online v4 however your direct debit was not set up online with us until the 15th of July through your online account which is the same date we applied your direct debit discount reduction on your bill. Given that the discount amount you've missed out on for the 4 day period is less then 50p I've applied the amount of £1 to your account as a good will gesture which will show as a payment on your next bill, I hope you deem this as an acceptable resolution. "