Eon energy reviews: Give your feedback

Highland76

Thanks Malc, will try to remain patient.

NeverUseEON

Rather than sort this out and bill me correctly, I have had to go through a lot of completely unnecessary hassle and then be forced to pay a bill that I don't even owe, otherwise, someone breaks into my home to install a meter so they can rob me automatically and even disconnect me if I disagree with their dodgy bills.


So, yes, I'm angry and ombudsman or not, I am not taking this lying down!!!

NeverUseEON

Has anyone else found tha the dates on EON's letters can be as much as a week earlier when they arrive?


It seems like a tactic to give people less time to respond.

AndyCF

NeverUseEON wrote: »

Has anyone else found tha the dates on EON's letters can be as much as a week earlier when they arrive?


It seems like a tactic to give people less time to respond.

I think it is partly the way the computer systems work and partly the delay in posting / delivery.

Nearly all my letters (from anywhere, not EON specific) usually have a 'date' on them that's at least 3 days (if I'm lucky) to 7 days or so between them.

My way of thinking of it is this:

1st July: Letter is "generated"

Printed out either later that day or next day, and packed in envelope etc

Sent out later that day or the day after, depending on mail system

We are now at the 3rd and the letter has only just been collected, its likely to have a little rest at the sorting office until the following day I think

Next day being the 4th it then gets moved to the appropriate bin/sorting area and shuffled on its way later that day

5th It lands in the appropriate local sorting office for its intended destination. With some luck it may be sent out that day, depending on volume of mail they are dealing with

6th If not lucky yesterday it will be sent out today.

I have no idea on the accuracy of the above, but as I say I do note a lot of official letters are always a few days behind, its partly a price to pay for automation I think.

Former_E.ON_Company_Representative:_Malc

NeverUseEON wrote: »

Rather than sort this out and bill me correctly, I have had to go through a lot of completely unnecessary hassle and then be forced to pay a bill that I don't even owe, otherwise, someone breaks into my home to install a meter so they can rob me automatically and even disconnect me if I disagree with their dodgy bills.


So, yes, I'm angry and ombudsman or not, I am not taking this lying down!!!

NeverUseEON wrote: »

Has anyone else found tha the dates on EON's letters can be as much as a week earlier when they arrive?


It seems like a tactic to give people less time to respond.

Hello NeverUseEON and the letter delay is very much as AndyCF describes - thanks AndyCF.

As I mentioned in my earlier reply, there's no way you should pay for energy you haven't used and I'd encourage you to go down the complaints path. If it turns out we've billed incorrectly, we'll put this right and refund any payments you've made which you shouldn't have.

Malc

Former_E.ON_Company_Representative:_Malc

AndyCF wrote: »

I think it is partly the way the computer systems work and partly the delay in posting / delivery.

Nearly all my letters (from anywhere, not EON specific) usually have a 'date' on them that's at least 3 days (if I'm lucky) to 7 days or so between them.

My way of thinking of it is this:

1st July: Letter is "generated"

Printed out either later that day or next day, and packed in envelope etc

Sent out later that day or the day after, depending on mail system

We are now at the 3rd and the letter has only just been collected, its likely to have a little rest at the sorting office until the following day I think

Next day being the 4th it then gets moved to the appropriate bin/sorting area and shuffled on its way later that day

5th It lands in the appropriate local sorting office for its intended destination. With some luck it may be sent out that day, depending on volume of mail they are dealing with

6th If not lucky yesterday it will be sent out today.

I have no idea on the accuracy of the above, but as I say I do note a lot of official letters are always a few days behind, its partly a price to pay for automation I think.

Spot on AndyCF. Thanks for your input.

Malc

AndyCF

E.ON_Company_Representative:_Malc wrote: »

Spot on AndyCF. Thanks for your input.

Malc

You're welcome. As I say I've sort of seen things from "both sides" as such so I -try- to be as balanced as I can when I write replies.

I'm really sorry to ask you this Malc, but this , are you able to shed any light on it please ? Specifically the bolded question at the end.

If you're not sure and I need to raise it (I can't phone them its complicated to explain why) directly that's fine ... but I'm just slightly at a complete loss (no pun intended) as to what said monies are meant to be for. I cannot think of anything unless its a delay charge but in that case it should be me receiving it!

Thanks. It does not ring true to me though somehow.

Former_E.ON_Company_Representative:_Malc

AndyCF wrote: »

You're welcome. As I say I've sort of seen things from "both sides" as such so I -try- to be as balanced as I can when I write replies.

I'm really sorry to ask you this Malc, but this , are you able to shed any light on it please ? Specifically the bolded question at the end.

If you're not sure and I need to raise it (I can't phone them its complicated to explain why) directly that's fine ... but I'm just slightly at a complete loss (no pun intended) as to what said monies are meant to be for. I cannot think of anything unless its a delay charge but in that case it should be me receiving it!

Thanks. It does not ring true to me though somehow.

Hello AndyCF and I've just replied to your other thread.

Hope it's of use.

Malc

AndyCF

E.ON_Company_Representative:_Malc wrote: »

Hello AndyCF and I've just replied to your other thread.

Hope it's of use.

Malc

It is thank you as always. Sorry to have erm posted on this topic about it. Would of been OK if you could not of replied to it but the answer of any description was great.

Hope your EON colleague is making a return too soon, been a bit quiet without her here too.

Smodlet

Yes, please pass on my best wishes to Helena, too, Malc and thank you for all your assistance so far. I really think, were it not for your presence on here, that Eon would be as bad as BG for CS in my eyes. You guys do make a difference.