Eon energy reviews: Give your feedback

NeverUseEON

Worst company I have ever had the misfortune of dealing with. I've just had to pay for a bill that predates my living at the property.


I complained provided evidence - such as council tax account start dates, etc. All I got was phonecalls from people uninterested in even listening let alone dealing with a fairly simple problem. Eventually I had to pay or face them installing a smart meter as a way of avoiding having to reason with me.


I can't describe my anger and hatred at having to pay their dodgy bill under duress. I am a landlord and will be adding the condition to all tenancy agreements on all properties that they can use any energy company EXCEPT EON.



If anyone would like to PM me the details of where their sites and offices are I would be grateful as I would like to protest against these people in person.

Gerry1

Have you obtained a deadlock letter and raised a complaint with the Energy Ombudsman?

NeverUseEON

I have requested a deadlock letter, over the phone many times, although I have recently given up on verbally communicating with this shower, and in several emails and letters some of which were sent recorded delivery.


EDIT: But I still haven't received one. Just a letter threatening to install one of their smart meters, so they can charge me as they see fit.

NeverUseEON

As with so many of these organisations, the system protects them and not us.


They can keep the money, I'll get justice and satisfaction asymmetrically instead.

Gerry1

NeverUseEON wrote: »

I have requested a deadlock letter, over the phone many times, although I have recently given up on verbally communicating with this shower, and in several emails and letters some of which were sent recorded delivery.

EDIT: But I still haven't received one. Just a letter threatening to install one of their smart meters, so they can charge me as they see fit.

Well, you can add the lack of a deadlock letter to your complaint !

It can only help your case.

Smodlet

NeverUseEON wrote: »

Worst company I have ever had the misfortune of dealing with. I've just had to pay for a bill that predates my living at the property.


I complained provided evidence - such as council tax account start dates, etc. All I got was phonecalls from people uninterested in even listening let alone dealing with a fairly simple problem. Eventually I had to pay or face them installing a smart meter as a way of avoiding having to reason with me.


I can't describe my anger and hatred at having to pay their dodgy bill under duress. I am a landlord and will be adding the condition to all tenancy agreements on all properties that they can use any energy company EXCEPT EON.



If anyone would like to PM me the details of where their sites and offices are I would be grateful as I would like to protest against these people in person.

Essen, Germany.

Are you quite sure, since you are a landlord, that it was not one of your tenants who left one of your rentals without paying the bill? Just asking.

NeverUseEON

I'm a landlord, but not on this property.


Cheers for the link, it seems they have a history of doing dodgy things. I need to find their offices in the UK, I think I might apply for a job as a means to finding them. I'm obviously not the first to want to do this judging by their use of a PO Box.



As to getting my money back, I don't think there is a solution, they are impossible to deal with, hence my anger.

NeverUseEON

Their job ads have their addresses on them :-)

Smodlet

NeverUseEON wrote: »

I'm a landlord, but not on this property.


Cheers for the link, it seems they have a history of doing dodgy things. I need to find their offices in the UK, I think I might apply for a job as a means to finding them. I'm obviously not the first to want to do this judging by their use of a PO Box.



As to getting my money back, I don't think there is a solution, they are impossible to deal with, hence my anger.

Many large organisations use PO boxes as addresses. My bank does; I think nothing of this.

I wish to point out to the forum mods that my link was to Wikipedia and therefore available to absolutely anyone with an internet connection.

Former_E.ON_Company_Representative:_Malc

Smodlet wrote: »

Hi Malc and thank you for your reply. I really don't understand the point of asking for readings before the switch has happened; all it does is complicate things.

I have just checked my account again as you advised and, under the gas section, it now says, "Thank you for providing your reading (to the second customer service rep, along with the gas information awaited from nPower) We're not able to use this as the opening meter reading for your account, but we will use it to ensure that your first bill is accurate." It makes me wonder why I bother.

The situation seems to be just what I had hoped to avoid: Eon are telling me one thing and nPower the opposite; I don't know who to believe. Whatever. So long as the switch goes through, I am billed accurately and do not pay for the same energy twice, I accept that this seems to be the way the energy industry handles switches between suppliers. It seems completely unnecessary to me.

Hello Smodlet and I do understand your frustration.

With a change of supplier, there's a lot of information that needs to be transferred so accounts can be set up accurately. This can take time. As I mentioned yesterday, this doesn't affect the Supply Start Date (SSD) which will be as we've advised.

We appreciate it might not be possible for customers to let us have readings on the SSD itself. Therefore, we use a meter reading window to give customers time to contact us. Readings given during this time will be logged ready for use to open the account on the SSD. These same readings are sent to the losing supplier so they can use them to close their account. This stops the same energy from being charged twice.

Fully understand, we send various communications asking for readings and this can be irritating when they've already been sent. As you say, it's not always possible to enter readings online as certain circumstances can prevent it and this also causes irritation. We're currently working on improving the overall change of supplier journey. As it's an industry agreed journey, we're talking to all involved as part of a wider project to improve switching.

Many thanks for providing your readings so promptly Smodlet and I'm sorry the overall switch has caused such irritation.

Malc