Eon energy reviews: Give your feedback

Former_E.ON_Company_Representative:_Malc

Hi AliGator1927 and welcome to the Forums.

I'm sorry you're having difficulties entering meter readings online. We've sorted some of the difficulties but there's still an issue where the gas and electric are coming over at different times. Particularly if there's a gap of several days. Suspect this is what's causing your problems.

I know it's a pain but, for the time being, I'd phone the readings through on Friday.

Once both fuels are live, you'll be able to see the readings online as well as having access to the other tools on our website. One of these is what's known as 'Real Time Billing.' This gives you the option of creating a bill whenever you wish. All you need to do is enter meter readings. Once done, you'll see a button to either view the balance the readings will result in or create a bill. Choose whichever you prefer.

The only time you'll not see this option is when a scheduled bill is due. Entering readings at this time automatically creates a bill.

Although scheduled billing will stay quarterly, you'll be able to take control and issue/pay bills to suit your needs.

With smart meters, the industry is working towards full compatibility so they'll stay smart even though the supplier changes. At the moment, this only applies if the installed meter fits with our systems. If it doesn't, the meter will revert to the old style and we'll need to manually enter readings.

You can, though, apply for one of our smart meters. This can be done online too. There's no charge for a smart meter but availability will depend on the region and the current set up at the property. We can soon let you know.

Sorry again we're off to a poor start but hope this is of interest.

Malc

AliGator1927

Hi, Malc,

I just logged on to the forum to report that I successfully entered my gas and electricity meter readings online this afternoon, so hopefully that problem is solved.

Thank you for your very helpful responses to all my 'beefs', especially the one about 'Real Time Billing.' I was offered quarterly billing or monthly fixed direct debit. Joining in the winter it obviously pays me to opt for the latter, so I did, but I might want to re-consider that decision later in the year. I searched for 'Real Time Billing' on the E.ON website without success. Can you give me a link where I might learn more about it and will I have an option to change my payment method once my online account becomes fully operational?

Finally, glad I found this sub-forum - more by luck than good judgement! - and thanks again for your first class response.

Former_E.ON_Company_Representative:_Malc

Glad you've been able to enter readings now AliGator1927. We're gradually sorting the website out.

To use 'Real Time Billing' you need to log in to your online account. As such, there isn't a link I can give you but hope the following helps.

Once in, select 'Meter Readings' from the left hand menu and 'Enter Meter Readings' on the next page. Pop in your readings and continue. If a bill isn't scheduled, you'll be given the option to 'View Balance' or 'Create a Bill.' Pick the option you need.

If a scheduled bill's due, this'll be created automatically once the readings have been submitted.

As you've entered readings today, you won't be able to enter another set for 24 hours.

You can change the way you pay at any time. Worth noting, though, for paying with a Monthly Direct Debit, we give you a payment adjustment of £35 per fuel per year. This is paid through lower daily standing charges. This isn't available with any other payment method.

Thought it might help if I give you a bit more information about our Monthly Direct Debits.

They're set over a 12 month period. Payments are based on usage and current prices and spread equally over the 12 months. The aim is to achieve as near as possible to a zero balance by the time of the annual review. At the annual review, any remaining credit over a fiver is automatically refunded. If there's a debit balance at this time, it'll be included in the payments and spread to the next annual review.

There's another tool on our website to give you more control over these payments. It's the 'Direct Debit Manager' and comes in handy should circumstances change.

Provided the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings. Before confirming, we'll tell you by how much we anticipate the account will be in credit/debit if the change is made but usage doesn't alter accordingly.

Hope this is useful AliGator1927. Let me know if you need any more details as happy to help.

Malc

AliGator1927

Thanks for that, Marc. I am becoming more impressed with each message.:T

The Direct Debit Manager may go some way to resolving my aversion to monthly fixed direct debits because of the way they have been used in my personal experience. We shall see.

Incidentally, I worked for Scottish Gas for 31½ years and was the first 'Budget Gas' customer in Scotland (the guinea pig), so my experience goes a long way back. (I have been retired for 28 years). My daughter worked in the Budget Gas department and they reckoned when they signed up a new customer they gained a pen friend for life!

Keep up the good work.

I have bookmarked this site so that I know where to come if I have any more problems that E.ON customer service cannot handle.

Former_E.ON_Company_Representative:_Malc

Morning AliGator1927

Glad my replies are useful and thank you for the kind comments. They're really appreciated.

You know where I am if you need me again. I'm usually found lurking around this forum and will be happy to help. Mind you, with the wealth of experience you and the younger AliGator have, I'll need to make sure I'm at the top of my game. Don't want to let the side down.

Have a good day.

Malc

MEP_2

I am pretty annoyed right now as E-on have cancelled my switch. It seems that the tariff I thought I had signed up for was not the tariff that went through with the switch and as this is not suitable they cancelled the switch.

Why could they not just have changed the tariff to the one I actually asked for!!

Former_E.ON_Company_Representative:_Malc

Hi MEP and welcome to the Forums.

I'm sorry we've annoyed you. What tariff did you choose and how did you arrange the switch - phone/broker/Cheap Energy Club/E.ON Website/other channel?

It may be the tariff you first asked for is no longer available. If this is the case, we won't transfer a customer to a contracted tariff without having a conversation with them first. These tariffs have certain conditions and tie-ins that we need to make customers aware of.

Just a thought but what type of meter do you have? Certain meters have a restricted choice of tariffs.

Did we give you any more information as to why the switch was cancelled?

Sorry for all the questions MEP. Trying to build up a picture of what could've happened here.

Malc

tobiasp

In the process of switching from Scottish Power to Eon via the CEC collective switch. Signed up on 7/11, successfully registered online account based on Eon's V12 tariff on 17/11 & was given 2 sets of separate dates & deadlines for meter readings. Gas reading accepted on 5/12 but system unable to accept electricity reading (due by 12/12). Phoned Eon on 5/12 and was told that they would accept an electricity meter reading if I agreed to a different (higher) tariff (V13) - in other words appearing to renege on the agreed V12 deal - I declined and decided to wait and see if their system would sort itself out. Tried to login to my account on 12/12 but my login details now not recognised. My supply meters are standard (ie not prepayment or economy 7) and my account with Scottish Power is £300 in credit. Any idea what's going on?

Former_E.ON_Company_Representative:_Malc

Hi tobiasp and welcome to the Forums.

We're having quite a few serious issues with customers unable to enter their starting meter readings online. I've posted more about this on another thread at the following link.

https://forums.moneysavingexpert.com/discussion/5124733

If you've received confirmation/Welcome Pack about Fixed 1 Year version 12, this'll be the tariff you'll start on unless you've changed since. This is different from the MSE Collective Switching tariff. Both of these tariffs are no longer available.

Not aware of any issues logging into online accounts last Friday. Just checked and all ok at the moment. If you try again now but still have a problem, I'd try resetting your password.

Sorry for the difficulties entering meter readings online tobiasp.

Malc

tobiasp

Hi Malc & thanks for your response.

Reset my Eon password & successfully logged in only to discover that my account had now been closed (without any prior contact).

I must say that I am totally baffled that this has happened but not entirely disappointed. Judging by feedback from other switchers to Eon, I seem to have had a lucky escape.

Also interesting to note Eon's slogan: "Helping our customers. We're on it" - I very much doubt it.