Eon energy reviews: Give your feedback

brewerdave

Thanks Malc; I'll probably ring in the NY now -provided OVO have received the closing read that is !!

A further thought re meter exchange - the last time our meter was switched is at least 20 years ago, when the meter readers were a common sight and we didn't read our own. How does the online system for meter readings cope with a meter exchange ? How do you raise a bill if it takes a while for the new meter details to be registered on the central databases??

Former_E.ON_Company_Representative:_Malc

Toxteth_OGrady wrote: »

Hi Malc,

Sent you an email to WebForumAdvisors <@> eonenergy.com about the problems with my MSE Collective switch.

I'd be grateful if you could take a look for me please.

:cool:

TOG

Thanks TOG. Received and just replied.

Malc

Toxteth_OGrady

E.ON_Company_Representative:_Malc wrote: »

Thanks TOG. Received and just replied.

Thanks for the comprehensive email response Malc. I've posed some more questions in my reply. Cheers.

:cool:

TOG

Former_E.ON_Company_Representative:_Malc

brewerdave wrote: »

Thanks Malc; I'll probably ring in the NY now -provided OVO have received the closing read that is !!

A further thought re meter exchange - the last time our meter was switched is at least 20 years ago, when the meter readers were a common sight and we didn't read our own. How does the online system for meter readings cope with a meter exchange ? How do you raise a bill if it takes a while for the new meter details to be registered on the central databases??

Hi brewerdave

Statutory meter exchanges are handled in much the same way as if our advisors had dealt with the job following a report of a fault.

Once the work has been done, the meter operator will send us the details via electronic messages. Our meter guys will remove the old meter from the records and replace it with the new one.

A bill will be issued up to the closing readings on the old meter and then from the opening readings on the new meter. The engineer will take these at the time and make a note on a label that'll be attached to the meter or meter board. Always a good idea to make a note of these readings yourself.

There'll be a delay whilst all this takes place. Things are usually updated within a couple of weeks or a bit longer at this time of year. Whilst this is being done, you'll not be able to enter readings online or issue your own bills through real time billing on the website.

Hope this explains brewerdave.

Malc

Former_E.ON_Company_Representative:_Malc

roddydogs wrote: »

I had excatly the same problem, apparently when you first apply they send you an a/c no, which is of course weeks ago so you probably like me didnt take a note of it. They then keep asking for meter readings & find as above you cant give them & every e-mail has the useless "No Reply" on it so you have to do the old, name, address, yada yada all over again, and no i dont want to go to Twitter or facebook to contact you!!:mad:

Hi roddydogs

Sounds like you're having similar issues to drkofglos. Hope my reply (post number 137) was of interest.

If you no longer have your Welcome Pack, we'll be happy to let you have whatever details you need. You don't have to contact us through our social media channels. You can phone or email through our website.

The emails you mention are sent automatically and replies to them would drop into a black hole. Emails sent through our website will, though, be picked up by an advisor. We aim to reply to emails within 5 working days although they're being done quicker than this at the moment.

Hope this helps.

Malc

HawkFun

Hi Malc,

I called E-ON up yesterday, apparently 'Money Saving Expert' did not give my details or past on to E-ON that I sign up to this 'Cheap Energy Club' Collective tariff in November.

@__@"
:O


HawkFun.

roddydogs

E.ON_Company_Representative:_Malc wrote: »

Hi roddydogs

Sounds like you're having similar issues to drkofglos. Hope my reply (post number 137) was of interest.

If you no longer have your Welcome Pack, we'll be happy to let you have whatever details you need. You don't have to contact us through our social media channels. You can phone or email through our website.

The emails you mention are sent automatically and replies to them would drop into a black hole. Emails sent through our website will, though, be picked up by an advisor. We aim to reply to emails within 5 working days although they're being done quicker than this at the moment.

Hope this helps.

Malc

What "Welcom Pack"? I opted for paperless so I didnt get one!! I have not had any letter from you!! I now have my customer no. I have also changed my bank as advised, yet get an e-mail confirming my OLD bank details from you, talk about faffing around!

roddydogs

Now received & bank details changed! by letter, after being told "You wont get any letters as you opted for paperless billing.

Former_E.ON_Company_Representative:_Malc

HawkFun wrote: »

Hi Malc,

I called E-ON up yesterday, apparently 'Money Saving Expert' did not give my details or past on to E-ON that I sign up to this 'Cheap Energy Club' Collective tariff in November.

@__@"
:O


HawkFun.

Hi HawkFun

I see. As I said above, the Collective Switching tariff isn't available now so I'd pop your usage in kWh into one of the independent comparison sites. This will list all your options both with us and with the other suppliers.

It's doubtful our Energy Plan is the cheapest but it does come without restrictions so you can switch supplier/tariff at any time without penalty.

If you want to change tariff, you can do this online through our website. To change supplier, you'll need to contact the company of your choice directly and ask them to take over your account.

Hope this is of interest.

Malc

Former_E.ON_Company_Representative:_Malc

roddydogs wrote: »

What "Welcom Pack"? I opted for paperless so I didnt get one!! I have not had any letter from you!! I now have my customer no. I have also changed my bank as advised, yet get an e-mail confirming my OLD bank details from you, talk about faffing around!

roddydogs wrote: »

Now received & bank details changed! by letter, after being told "You wont get any letters as you opted for paperless billing.

Morning roddydogs

Sorry for the confusion. Thought I'd pop on and explain about paperless accounts.

Whilst we try to cut out as much paper as possible, there's certain things we need to write to you about. One of the things we need to post is the Welcome Pack. This is because the pack contains certain information that we're legally obliged to write to customers about. Things like tariff details and our Terms and Conditions. Let us know if you still haven't received this. We'll be happy to pop a copy in the post.

There's also certain letters we need to send. For instance, if you change tariff or amend the payment arrangement, we'll write to confirm.

As you've registered with our website, there's lots you can do without creating paper. The Direct Debit Manager might be of interest. This gives you more control over the monthly payments. Comes in handy should circumstances change.

Provided the account is billed up to the latest meter readings, payments can be changed by up to 20 per cent up or down. By up to 5 per cent up or down without readings.

Before putting the change through we'll let you know by how much the account will be in credit/debit if the new amount is confirmed but usage doesn't alter accordingly.

Sorry again for the confusion roddydogs but hope this helps explain.

Malc