Eon energy reviews: Give your feedback

ask66

Hi Malc, hope you will get to read this. I signed up to the MSE Collective Switch for both Electricity and Gas on 7th November 2014, transferring from Scottish Power to e.on. The switch still does not seem to have gone through properly - I have just looked online and it is *still* saying that my electricity switch is "due" to go ahead on 12th December 2014! It is now over two months since I signed up and I don't understand what's causing the delay. Any chance you could help please? Many thanks.

WSO

Just came in to say I'm very disappointed with E.ON, who I tried to switch as part of the collective switch.

First of all, my application was cancelled despite having been sent the same welcome pack, twice! Apparently during the call I received that I thought was to set up the account E.ON had an issue with my meter and asked me to ask British Gas to update the meter on the Ecoes database. While I believed the application was on hold, it was actually cancelled and so when I tried to continue the application I realised that I would not be eligible for the tariffs I had on the paperwork in front of me.

Several calls back and forth, British Gas insisted it was up to date... E.ON insisting that it wasn't... and I was just getting confused about if it was a single rate tariff or not (it was not Economy 7, but had a free period every Saturday between 9-5) and getting extremely frustrated.

So I got the CEC team involved and they managed to persuade E.ON to let me have the tariff... started going through the motions and last I heard (about a month ago) I had agreed to waive the 14 cooling off period to have the switch go through on the 1st.

The CEC team got back to me today to say that E.ON can't do the transfer and that I should try again with some other provider.

I'm sorry, but why couldn't someone from E.ON contact me to update me on progress (or otherwise) like the last E.ON representative I spoke to said they would?

Has anyone else using a British Gas smart meter (installed Dec 2013) had trouble switching out to another supplier?

I don't suppose there is some kind of comparison table listing suppliers and the standards/smart meter types their systems currently support somewhere? The last thing I want to do is wait another 2 months just for the next supplier to come to the same conclusion...

WSO

ask66 wrote: »

Hi Malc, hope you will get to read this. I signed up to the MSE Collective Switch for both Electricity and Gas on 7th November 2014, transferring from Scottish Power to e.on. The switch still does not seem to have gone through properly - I have just looked online and it is *still* saying that my electricity switch is "due" to go ahead on 12th December 2014! It is now over two months since I signed up and I don't understand what's causing the delay. Any chance you could help please? Many thanks.

You don't happen to have a smart meter by any chance?

ask66

WSO wrote: »

You don't happen to have a smart meter by any chance?

Hi WSO, no we don't have a smart meter. I don't know if Malc has waved a magic wand behind the scenes, but today I had an email from E.ON to say that the switchover was completed on 23rd December (I don't know why it has taken them so long to let me know and to update my online account, maybe they were overwhelmed with the number of new customers?) Unfortunately the electricity contract expires on 12th December 2015 while the gas expires two weeks later - I don't know why they aren't running in parallel given that I transferred from a dual fuel deal with Scottish Power. Anyway, fingers crossed it all works out and I hope you manage to get your own switch sorted out soon.

grumpycrab

Are EON having problems with customer demand at the moment? I'm having great difficulty getting them to accept my starting meter readings. I first received a letter from EDF (who I was with) saying the EON supplied gas reading was "suspect". Now I have logged on to EON today and the gas readings look fine and its the electric ones they don't have.

I resupplied my readings and got this classic web page message:(re electric)
"Thank you for providing your reading. We're not able to use this as the opening meter reading for your account, but we will use it to ensure that your first bill is accurate." What is all that about?

EDIT: PS. has anybody completed the Collective Switch to EON? IE got final bills got from their previous supplier?

welunja

I have recently initiated a switch to Eon and am very disappointed. It didn't take them long to get in touch offering all sorts of things (ads) but to start the switch it took almost three months.
This means for three months more I had to pay standard tariff with my previous supplier that cost me dearly, not made me happy at all.
Would I have known they are that slow I'd never chosen Eon. No gain in switching here at all!! Beware !

lvf

welunja wrote: »

I have recently initiated a switch to Eon and am very disappointed. It didn't take them long to get in touch offering all sorts of things (ads) but to start the switch it took almost three months.
This means for three months more I had to pay standard tariff with my previous supplier that cost me dearly, not made me happy at all.
Would I have known they are that slow I'd never chosen Eon. No gain in switching here at all!! Beware !

You explain the switch took a long time, but have not explained why. Would you mind sharing why the switch took 3 months to begin? It might help other consumers when they are making their own decisions.

There are many, many reasons why a switch can be delayed. These include but are not limited to:
* An objection raised by current supplier
> for outstanding balances
> for incorrect meter details on national databases which the losing supplier has not updated correctly
* incorrect address information held on national database
* switches through a broker/third party which has not been passed on correctly or in a timely manner

Former_E.ON_Company_Representative:_Malc

ask66 wrote: »

Hi Malc, hope you will get to read this. I signed up to the MSE Collective Switch for both Electricity and Gas on 7th November 2014, transferring from Scottish Power to e.on. The switch still does not seem to have gone through properly - I have just looked online and it is *still* saying that my electricity switch is "due" to go ahead on 12th December 2014! It is now over two months since I signed up and I don't understand what's causing the delay. Any chance you could help please? Many thanks.

ask66 wrote: »

Hi WSO, no we don't have a smart meter. I don't know if Malc has waved a magic wand behind the scenes, but today I had an email from E.ON to say that the switchover was completed on 23rd December (I don't know why it has taken them so long to let me know and to update my online account, maybe they were overwhelmed with the number of new customers?) Unfortunately the electricity contract expires on 12th December 2015 while the gas expires two weeks later - I don't know why they aren't running in parallel given that I transferred from a dual fuel deal with Scottish Power. Anyway, fingers crossed it all works out and I hope you manage to get your own switch sorted out soon.

Hi ask66

Sorry for the late reply. I missed your original question. Can't take any credit for the switch completing. No magic wand available at the moment. I've put an order in for one though.

Glad it's sorted. Thought I'd just let you know that gas and electric switches often go through at different times.

With a change of supplier, electronic messages go between us, the losing supplier and various third parties (distributors, meter operators, national databases etc). These parties can be different depending on the fuel. Messages follow separate paths and are dealt with in different ways/times by these parties.

Each fuel will have a full 12 months on the MSE Collective prices unless you switch tariff/supplier before the contract ends. We'll be in touch before then to let you know the options available at that time.

The Price Alert scheme we use with our other fixed tariffs isn't available with the MSE Collective product. This is because, as a standalone tariff, there won't be any new versions.

Up until recently, switches usually took between 4 to 6 weeks to go through. Since you switched, we've started to cut this to about two and half weeks. This is 14 calendar days cooling off plus 3 working days.

Sorry again for the late reply but hope this is of interest.

Malc

grumpycrab

E.ON_Company_Representative:_Malc wrote: »

Up until recently, switches usually took between 4 to 6 weeks to go through. Since you switched, we've started to cut this to about two and half weeks. This is 14 calendar days cooling off plus 3 working days.

Hi Malc. A couple of questions please. The closing date for the "MSE collective switch to EON" was the 7th November. So most (all?) switches should be complete by 19th December? When should I get worried if my switch hasn't completed? (it hasn't as of today).

Secondly, can you handle specific enquiries (through PM I suppose) or are you just a customer-facing/smoothing presence? Cheers.

Baby_Angel

grumpycrab wrote: »

EDIT: PS. has anybody completed the Collective Switch to EON? IE got final bills got from their previous supplier?

Yes I completed the collective switch with EON from Npower. There were few conflicting information on the online account and also when I received letters. However my electric was switched on 11th of Dec and gas on 22nd of Dec. My first DD has gone through in the beginning of this month and Npower has sent me the final bill and refunded me my credit balance this week. I checked my meter readings were the same on Npower's final bill and EON starting bill. This I was adamant about, when I gave both providers the meter readings to avoid double billing. All in all a wobbly start but an excellent finish :T