Fuel Filter and refusal to honor warranty!

yourboywillis

Afternoon All

Where to start. Purchased a 207 Sportium from my local Peugeot dealership early April last year on a 3 year "Just Add Fuel" deal. For those unfamiliar with this deal it comes with the car, breakdown cover, insurance, road-tax and warranty for three years all included.

As we have had poor weather recently the temperature in the north-east has seldom raised above freezing this week, a high of 2 yet a lowest of -8 have been registered. Whilst driving home on Saturday the cars Engine Warning light appeared and the car entered "safe mood"

Took it into the dealership I brought it from today and explained the problem and they asked me was I buying Supermarket Fuel, I answered that I had just filled up at my local Sainsburys last week and their response I found astounding. As Supermarkets buy the cheapest fuel possible they are still buying summer diesel, this doesn't have the additives or preservatives to protect the diesel in the cold temperatures and this has damaged the fuel filter.

To make this worse, this isn't under warranty, and is a rather expensive job, which has left me with many questions

1) Shouldn't they be telling me to avoid Supermarket Fuel and only buy branded diesel?

2) If this was true, wouldn't it be happening to every diesel in the country, and therefore if its only Peugeots isn't this an manufacture problem?

3) A modern car should have some form of heating system to protect again this?

4) How much at fault are Sainsburys for selling, essentially, a faulty product?

Any help, advice or direction anyone out there can give would be much appreciated.

Thanks

Sgt_Pepper_2

If Sainsburys were selling a faulty product wouldn't everyone be in the same position?

Splott

yourboywillis wrote: »

As Supermarkets buy the cheapest fuel possible they are still buying summer diesel, this doesn't have the additives or preservatives to protect the diesel in the cold temperatures and this has damaged the fuel filter.

They're talking out of their bums. Kerosine is typically what is added to diesel in winter to stop it freezing and kerosine is cheaper than diesel so it would actually cost them more per litre of fuel not to add it than to have a litre of diesel made up with a winter percentage of kerosine.

And even if it were summer diesel, it wouldn't cause any damage to the fuel filter.

spacey2012

All road fuel comes from 7 regional depots. ALL

Skulls

Copy your posting and send to Sainsburys and see what they have to say!

Skulls

Which garage did you get this info from?

yourboywillis

Thanks for the quick replies, so it seems that this is mainly a problem with the car, which means the warranty should cover it?

yourboywillis

The Peugeot garage on Bensham Bank

Splott

yourboywillis wrote: »

Thanks for the quick replies, so it seems that this is mainly a problem with the car, which means the warranty should cover it?

"It depends". A fuel filter is a service item like brake pads, wiper blades, bulbs, oil filter etc so is treated as a consumable and consumables typically don't get included in warranties.

Skulls

Tell us the garage, we could have some fun!:D

Skulls

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