Fuel Filter and refusal to honor warranty!

yourboywillis

Sainsburys have just been in touch informing me they have checked their fuel and it certainly isn't a problem at their end.

They are going to e-mail me this in writing, which I will put up on here in due course.

Going to Peugeot at 4

mkirkby

GolfBravo wrote: »

What I find disturbing is why the dealer is charging £140 to replace a £10 fuel filter (+ 5 minutes labour)? My guess is that they are so useless that they need to run diagnostics (a 5 minute job) and charge the customer £100 for the privilege.

Roadside assistance mechanic would probably diagnose it for you for free.

Indeed.
Go to the dealer with the required tools.
Buy the filter from the parts dept.
Change filter

Alternatively. Are you with a breakdown service?

Push car out onto the road, buy the filter and call them?

yourboywillis

Received a call from customer services who won't be honoring the warranty here.

Even with Sainsburys written evidence stating their fuel is fine and listing the tests they maintain the part hasn't failed, and therefore isn't there fault, and therefore will cost me the full whack.

Simply awful awful customer service from a woman who seemed to think shouting over me was the best way forwar.

:mad:

nickcc

Stands a good chance of being water in the fuel, always water in the bottom of storage tanks but should be pumped out on a regular basis. During bad weather checks, using water finding paste, should be carried out more frequently. Questions I would ask Sainsburys :- when were the tanks last checked for water and when was the last delivery into the tank that you filled up from (if only a short time before you refuelled the water from the tank bottoms would have been suspended in the fuel). If they try to tell you that filters in their systems remove the water before it reaches the end of the hose then they are talking rubbish as their filters only remove solids and not water. Hope this helps.

kty207

Can I ask at wich Sainsbury you got your diesel. I'm having exactly the same problem with my 207, only had it since May last year so it's the first winter. Never had this problem with my last 207 & I had that just short of five years. Dealership-Sunderland wanting to charge me just short £100 to replace filter & just short of £400 for filter, drain fuel & flush(& that would be a full tank of fuel on top of that too) At the moment I have a courtesy car via Peugeot Assist for two days, did you not have the same cover your car being around same age. Have tried to cover every avenue raising a complaint with Sainsbury, Peugeot, Local Authority Trading Standards, sent an email to Watchdog & my MP. Not wanting to leave anyone out. I have access to free legal advice at work so might have to get in touch with them too just to satisfy myself I've done everything I can to hold Peugot accountable.

yourboywillis

KTY207

It does sound like the same problem I am having, my 207 was filled up at the Sainsburys Team Valley station but they where very helpful today phoning me and then sending me information via e-mail after that had tested the petrol based on my inquiry, very helpful overall.

I was only quoted £143 overall from the Peugeot dealership in I brought mine from in Newcastle so I would certainly shop around,

I had Peugeot today pay for the work. I went in to collect the car but wanted to see the manager of the dealership before anything else happened. I explained why I, Sainsburys, you helpful people and my father (who works for BP) all felt this was a poor excuse, quoted from people on here, showed the Sainsburys e-mail and mentioned that the warranty was one of the reasons i purchased this car and how I had never had this problem on my old FIAT panda (which did 93k miles in 4 years) and they paid it as a gesture of good will, but asked me not to put Supermarket Petrol in it again!

I didn't even speak to the upgrades department as that really did seem just a salesman wanting to tie me into a new contract and hit his targets.

steve-L

The problem is between Peugeot and Sainsbury's

Why not tell the PUG dealer that you had no restrictions on WHERE you filled up and as they claim it is the fuel and sainsbury's say it is not that they pay for your repair and then claim the amount from Sainsburys?

john_white

yourboywillis wrote: »

and they paid it as a gesture of good will, but asked me not to put Supermarket Petrol in it again!

I hope you replied with ...

Only if you rename it 'Just Add (Non Supermarket) Fuel'

taxiphil

Pay the repair cost under protest, while simultaneously handing them a letter stating your intention to recover the cost via small claims.

Then fire off a moneyclaim (https://www.gov.uk/make-money-claim-online) on the grounds that their contract didn't state that their cars are incompatible with supermarket fuel (a misleading omission under the Consumer Protection From Unfair Trading Regulations 2008).

I'd absolutely love to see someone from Peugeot defend that before a judge. But it wouldn't get that far anyway - they'd refund you before it reached a hearing.

Sgt_Pepper_2

taxiphil wrote: »

Pay the repair cost under protest, while simultaneously handing them a letter stating your intention to recover the cost via small claims.

Then fire off a moneyclaim (https://www.gov.uk/make-money-claim-online) on the grounds that their contract didn't state that their cars are incompatible with supermarket fuel (a misleading omission under the Consumer Protection From Unfair Trading Regulations 2008).

I'd absolutely love to see someone from Peugeot defend that before a judge. But it wouldn't get that far anyway - they'd refund you before it reached a hearing.

Do try and keep up, Peugeot have paid.