Halifax and Lloyds fast payments (FB) service on the blink

trinidadone

Biggles wrote: »

Yes, and I get the same message each time I try and amend the payment to 'as soon as possible'.

That includes a couple of minutes ago, so Lloyds' wasn't working by 4:30 either.

I thought you could not alter/change a payment from halifax once you had set it up, are you saying you can???

eejit101

They appear at the bottom of my screen for pending payments. I can alter them before they go out normally.

Wriggles28

This has become a joke at how badly halifax are dealing with the situation as a representative told me on the phone it has been like this since 11pm last night. Some people rely on there weekly money etc budget for theirselves and their families and halifax are not offering anything not even an apology.

lionmike

My Natwest Buisness banking has the following message:

Lloyds Banking Group - Faster Payments Issue To:NWB Message read:21/01/2013 16:39

Message details:We have been advised that, due to a technical problem overnight at Lloyds no Faster Payments are being sent to or received by banks in the Lloyds Banking Group (Lloyds, Halifax and Bank of Scotland) at this time.

Any standing orders or other faster payments expected from a Lloyds Group customer today will not have been received.
Immediate Faster Payments that are sent to Lloyds Banking Group today and rejected will not be debited to your account. Any Standing Orders or Diarised Bill Payments due for payment today may be recredited to customer accounts as a returned payment.
Customers are advised that they should not re-submit until advised otherwise and, where possible, avoid sending Faster Payments to any Lloyds Banking Group sort codes until further notice.
RBS and all other Banks are working with Lloyds to address this situation, however, no timescales have yet been provided by Lloyds for the resolution of this issue.

We will update you as soon as a we have any further information.
Faster payments to and from other Banks and other RBS Group customers are not affected and continue to operate as normal.
We are working with Lloyds in order that our customers do not incur any costs as a result of this issue.

zennith

trinidadone wrote: »

Any halifax banking customers should dial free from a landline on:

0800 028 2498 press options 2, option 4 and option 1

Thankyou for that :T

eejit101

This is from Lloyds....

FASTER PAYMENTS

Faster Payments both Outbound and Inbound are experiencing a delay in processing, this is due to a technical issue that is expected to be resolved later today, after which time all payments submitted prior to the 3.15 cut-off will process as normal and the status message will be updated.

- Outbound Faster Payment will show an interim status of Pending Submission
For Payments already sent to the Bank, please do not make any alternative arrangements or resubmit as this will result in duplicates.
You can continue to key and send payments to the bank, and these will be held with the same status as above and will be processed when the issue is resolved, alternatively if you have a time critical payment you may key a CHAPS payment via the channel.
- Inbound Faster Payments are being queued and will be credited to your account as soon as possible.

An updated notice board will be issued to confirm resolution, please accept our apologies for any inconvenience and be assured that we are progressing resolution of this problem as a matter of urgency.

If you have any questions, please contact the e-Operations helpdesk on 0870 900 2070.

trinidadone

That seems to contradict Halifax who read out a message at 4.17pm to say the FB service will be switched on at 4:30pm. Now that is confusing.

Why dont halifax post such information on there website to let customers know???? why only Lloyds????

trinidadone

zennith wrote: »

Thankyou for that :T

no problem Zennith, I got the number from saynoto0870 if you call halifax, can you post any updates here

innovate

So someone c*cked up a software change at Halifax/Lloyds. Sh*t happens - nobody got hurt, no promise or law has as yet been broken.

Banks are legally obliged to complete payment instructions by the end of the next business day. In the current circumstances, that would be by the end of today (where payments were requested yesterday), or tomorrow (where payments were requested today).

Since you are so perfect, trinidadone:

trinidadone wrote: »

I should get the $15.00 tomorrow.

Do you mean £15.00 ?

trinidadone wrote: »

I also complained there was no information on there website

...there was no information on their website

trinidadone wrote: »

its the same with Halifax, no mention of the fault on there website. ......

...it's the same
...their website

trinidadone wrote: »

there banking line is aware though, but you hve to ring to enquire

...their banking line

isayhello

Is it only transfers between different banks that are the problem or is it also internal transfers e.g. between 2 Halifax reward accounts?