Halifax and Lloyds fast payments (FB) service on the blink

richclever

Think I'll wait till tomorrow now. Luckily for me I'm only transferring between my business account and personal one so it can wait.

Hope the rest of you don;t have too much hassle getting stuff transferred/wages etc.

agrinnall

dalesrider wrote: »

I know

It was a flippant off the cuff reply to trinidadone's > it puts a whole new meaning on the term "fast" <

Seems you were not FAST enough to catch the drift

Que tumbleweed :rotfl:

I must admit I was a bit surprised that you gave the answer you did, I must have been in BACS 3 day mode earlier, I'll probably catch on by Thursday :rotfl:.

trinidadone

zennith wrote: »

I've just phoned them.

I was told, that they had been told it would be fixed by 4.30pm, but as it hasn't been, she had no other news.

I didn't get offered any money for my inconvenience - but then i just had an Easy Cash account

zen, they are open 24/7 ring them back, tell them you have been trying to complete a faster payment but there has been problems, tell the bank you are unhappy as you had made telephone calls, register a complaint and get a reference number???? remember banks are very quick at billing us, esp halifax who charge a vast amount of money per day to customers

SnowMan

BBC now reporting the story

http://www.bbc.co.uk/news/business-21123618

zennith

The faster payment Money has now (finally) arrived in my account! :j

keep_calm_and_carry_on_2

zennith wrote: »

The faster payment Money has now (finally) arrived in my account! :j

Mine too (transferred from Co-op this morning).
Havent posted in this thread up til now, but just wanted to say a big thanks to those who did and kept us updated on what was happening :beer:

trinidadone

I spoke to Halifax again, mention the information coming out of the Lloyds website, customer service manager said she will look into this suggestion in furture problems. I was told they are working as hard as they can to address the FB ststem but have no new deadlines or can provide any new information. The customer manager suggested I monitor the Lloyds information. I told her this has been managed in a shambolic way and unprofessional way, esp in there poor attempt in updating customers. Halfax said they will esculate the complaint and would call me back today if the FB is switched on, or call tomorrow regarding complaint.

I am sure they are working hard on this, but this problem has been inplace since 11pm yesterday and halifax have not given something extra on this occassion.

trinidadone

SnowMan wrote: »

BBC now reporting the story

http://www.bbc.co.uk/news/business-21123618

well spotted, lets tune in to the 6pm news

trinidadone

zennith wrote: »

The faster payment Money has now (finally) arrived in my account! :j

congratulations, you did get a little extra from the haliax

trinidadone

I just tried to make a fast payment from halifax to santander, and stil not working