Halifax and Lloyds fast payments (FB) service on the blink

richclever

Still not working regardless of the message Lloyds have put on the corporate page.

Thanks for keeping this up to date everyone, hopefully normal service will resume soon.

Henry-Root

gorbyuk wrote: »

Went into the branch and complained about Halifax fault received £10 credit I'm just hoping they sort it for my wages going in tomorrow!!

The Halifax tell me that if SO's have been paid using FP in the past they will also be delayed by up to 24 hours.

They also explain that they would not ever advise their customers either through on-line banking or on the internet that they had a problem as "they do not guarantee a 2 hour service." I registered a complaint so let us hope that they cough up.

Typical banking shambles of half promises and excuses but little real action I am afraid.

Hominu

To be honest, no bank has ever guaranteed a 2 hour service. The best we have ever got is "By the end of the next working day", which is the same as specified by the PSD.

twinkUK

Henry-Root wrote: »

They also explain that they would not ever advise their customers either through on-line banking or on the internet that they had a problem as "they do not guarantee a 2 hour service."

Well that's a pretty poor reason - if I'd known there was a problem (regardless of whether they guarantee 2 hours or not) I wouldn't have initiated the transfer and would have gone to a cashpoint instead of sending my money into the ether where it's neither paying the bills that it was intended for nor can I get my hands on it when I need it

sankeylindsey1977

I just called them...again! I am told that if the faster payments error is not rectified by the end of today then faster payments made today will be done after midnight. Grrr, I'm waiting for money into my Halifax account and also into my Barclays one from a Halifax account and really could've done with it today...looks like the best I can hope for is tomorrow morning!

Biggles

trinidadone wrote: »

well they will already have the dates, right? I mean when you make a payment from halifax you can do advance dates, so yours will simply be paid tomorrow as you agreed.

No, they only have the date it insisted on defaulting to (ie tomorrow).

Halifax were quoted as saying that, if it's fixed today, all payments will then go through straightaway.

But the system no longer (AFAICS) has any record that I originally asked for a FP with today's date, so it can't go through straightaway.

I can only think that I shall have to keep logging in and trying to change it to today's date, though it's now too late to save me overdraft interest at FD.

trinidadone

Biggles wrote: »

No, they only have the date it insisted on defaulting to (ie tomorrow).

Halifax were quoted as saying that, if it's fixed today, all payments will then go through straightaway.

But the system no longer (AFAICS) has any record that I originally asked for a FP with today's date, so it can't go through straightaway.

I can only think that I shall have to keep logging in and trying to change it to today's date, though it's now too late to save me overdraft interest at FD.

ok, i saw the same message, but held back. I assume you cant amend the date/amount etc... if you have agreed to send tomorrow???

anotherpaul_2

I've managed to request a faster payment from my Intelligent Finance account to my Lloyds account. The money has left my IF account and not been returned, though it hasn't arrived at Lloyds yet. My failed SO from this morning has also reappeared in the pending payments list, though it hasn't been processed yet.

(I hope Lionmike isn't going to end up paying his staff twice!)

trinidadone

trinidadone wrote: »

ok, i saw the same message, but held back. I assume you cant amend the date/amount etc... if you have agreed to send tomorrow???

I assume you got the following halifax message:

"Unfortunately your payment won't go through immediately as a Faster Payment. Please only continue if you're happy for this payment to be processed the next working day"

lionmike

anotherpaul wrote: »

I've managed to request a faster payment from my Intelligent Finance account to my Lloyds account. The money has left my IF account and not been returned, though it hasn't arrived at Lloyds yet. My failed SO from this morning has also reappeared in the pending payments list, though it hasn't been processed yet.

(I hope Lionmike isn't going to end up paying his staff twice!)

I hope so too!!