New! Flight Delay and Cancellation Compensation Board

111KAB

CharleyFarley wrote: »

Perhaps try the Civil Aviation Authority as your next port of call or take them to court. It seems all airlines just try to get out of paying which is unfair

Forget the CAA - waste of time - just NBA then court.

CharleyFarley

111KAB wrote: »

Forget the CAA - waste of time - just NBA then court.

Dear 111KAB
I am thinking of going to the CAA next as am struggling with Tunisair. Could I ask why you feel the CAA is not worth bothering with as this may help me and perhaps save me time

Thanks CharleyFarley :j

111KAB

CharleyFarley wrote: »

Dear 111KAB
I am thinking of going to the CAA next as am struggling with Tunisair. Could I ask why you feel the CAA is not worth bothering with as this may help me and perhaps save me time
Thanks CharleyFarley :j

There are numerous posts on the various airlines threads however you should be aware of the following:-

1) The CAA are funded by the airline industry, in the main by the airlines themselves either directly or through ATOL subscriptions.
2) Just one example - the ex chair of the CAA now sits on the board of Monarch Airlines.
3) It appears that the latest 'guidelines' issued by the CAA into extraordinary circumstances were as a result of some NEB's and the CAA getting together without any representation from consumer groups.
4) They will take an age to respond to your query, if at all, and in the majority of cases they are now suggesting going back to the airline now they have issued their new guidelines.
5) The guidelines are not law .... in effect they are a guide to the airlines how they may try and get out of a claim using the extraordinary circumstances wording.
6) The law is Wallentin but you will find no support for this on the CAA website.
7) Even if the CAA (or indeed a NEB) find in your favour this has no jurisdiction in a UK Court ie the CAA cannot order or dictate what a judge should decide.

There are probably more reasons why the CAA are about as useful as a chocolate teapot so if anyone wants to add any more please do so!

portodg

Recently returned from Porto Santo. We were delayed by 16 hours, overnight. We were well looked after there, so no real complaint against travel company in our case as no hurry to get back. the reason given for the delay was "bad weather conditions". However 1 hour before our return flight was due to land another aircraft landed and half hour later another craft landed. In between there was no noticeable change in conditions to my amateur eye. The next day the plane arrived as arranged after its diversion in what appeared to be worse visibility and conditions.
Is it possible that airlines may be using "bad weather" as a get out clause to avoid compensation, and if so how does an individual check on the weather conditions and full explanation from the airline?

nikkit72

i have had my claim refused by monach, i am now taking it to the european claim, but i have down loaded the form but there is no address where to send it to.
i am trying to claim for flight delayed in Palma MajorcA, so i need an address for spain
the thing what is funny is monarch have refused the flight delay for some reason or another on the day before our flight lol

Lee_Pinto

My flight with TAM (Brazilian arline) was delayed over 5 hours to get to destination.

After my email to them I've received the following reply:

We (TAM) understand that a flight delay is unpleasant and may affect the planned travel of our customers. TAM Airlines always does it utmost to maintain the scheduled time, however, we must remind that the airline industry is vulnerable to numerous unforeseen situations, such as air traffic congestions, bad weather conditions or aircraft technical problems which may result on a flight delay or cancellation.

Your flight JJ8085 of 09th July departed 31 minutes later than scheduled due to air traffic congestion in London.

Their excuse is doubtful and I would like to go a bit further with this process.

Could anyone help me telling what my next step should be?
Is there a way to check the reason of departure delay? I am almost sure our departure was delayed for more that 31min and I would think airplanes can speed up to make that time up...

neilsedaka

nikkit72, did you mean "monach" or Monarch Airlines? If the latter send the form to Monarch head office.

Customer Relations Department
Monarch Airlines
Prospect House
Prospect Way
London Luton Airport
Luton
Bedfordshire
LU2 9NU

http://www.monarch.co.uk/faq/flights/contact-us/write-to-us

nikkit72

neilsedaka wrote: »

nikkit72, did you mean "monach" or Monarch Airlines? If the latter send the form to Monarch head office.

Customer Relations Department
Monarch Airlines
Prospect House
Prospect Way
London Luton Airport
Luton
Bedfordshire
LU2 9NU

http://www.monarch.co.uk/faq/flights/contact-us/write-to-us

ive done that and they have refused, i am now taking it further as i dont accept there response, as it departed in palma i need to send to complaints in spain just need address

CobyBenson

If you're trying to write to the Spanish NEB then I wouldn't bother. It will just slow things down and even if you get a positive response at the end it won't be binding on the airline.

If you're confident in the case then you should issue court proceedings.

Nevertheless, if you still want to go down that route then I believe the address is:-

Agencia Estatal de Seguridad Aerea.
Division de Calidad y Proteccion al Usuario.
Avda. General Peron 40, Acceso B,
(Recepcion planta 1ª)
28020 MADRID

nikkit72

In MSE email it states this
Who should I complain to?
You can only complain to the CAA about certain flights, otherwise you need to complain to the European Consumer Centre or the regulator in the departure country. What matters is where you departed from and where the airline is registered, as the table below shows.



so i have gone down the ECC route and have filled out the form but no address where to send it


i am not 100% sure it was in 2007 and 4 hours of delays, so is a long time ago, but there excuse does not sound right