Flight Delay Compensation, Lufthansa Only

m0912329

Well, we asked at service desk and they said that we had to rebook flights, we weren't offered option of waiting for flight to go and stay overnight in Munich. We had to go to border control again, pick up our luggages which were thrown out of plane. Although we did agree for rerouting seems as we weren't offered the 'wait and delay' option it did feel we weren't fully informed of all available options. I don't know if luggages were thrown out of plane with or without our consent.

Caz3121

According to flightstats the 07:25 departure was delayed over 4 hours. It certainly shows as operating so not cancelled

m0912329

Yeah I am aware it was delayed, but it would have led to me missing the next connecting flight. They told me that I had to get another flight so does it still count as 'delayed' flight since I was denied boarding.

richardw

If you volunteered for re-routing, then you may not have a claim.

Or were you denied boarding?

m0912329

Well we asked what we should do and they said we had to rebook, we weren't told about the option to stick to the flight and wait overnight in Munich. Seemed like they were unloading our luggages even before asking, because even before we told anyone who we were, the luggages were already in pickup area.

I cannot consider this as having volunteered, because we were not given all the options.

We were fortunate there was another flight, but then who knows what could have happened if there wasn't any rerouting.

richardw

Who paid for the BA flight to ICN?

m0912329

Lufthansa did it for us, so we didn't have to pay.

m0912329

Thanks, well I'll give them an ask anyway...

Caz3121

m0912329 wrote: »

I cannot consider this as having volunteered, because we were not given all the options.

Would you really have chosen to purposely miss your connection?
I think you had a very good result with the reroute with a minimal delay and no extra cost for the direct flight

m0912329

Centipede100 wrote: »

Whatever for?

Personally agreed with what you've said but at least we should have been given all the options, I don't care if it means waiting more or not. And at the time it did say cancelled, was surprised to see flight actually took off later.