Flight Delay Compensation, Lufthansa Only

cosyc

Emily_Joy said:

@cosyc in my experience ADR is very easy to deal with if you go via Resolver, which is free.

Apologies for bringing an unrelated topic, but I wonder which airlines you were flying with? I was looking for an EU261/UK261 covered flight to Australia but couldn't find anything

We flew Lufthansa, should have been 3 flights, first 2 with Lufthansa but due to missed connections turned into 4 flights from uk. 

I’m as far as I can see if you depart from uk from a uk or eu airline to a third country you are covered under uk261. If you depart from Eu then it’s Eu261. 

See chart https://www.click2refund.com/delayed-cancelled-flight-compensation-UK-flights

Coverage:

• UK261: Applies to flights departing from a UK airport, or to flights on UK and EU carriers arriving in the UK, and flights on UK carriers arriving in the EU, where the passenger has not claimed under a similar regime elsewhere. 

EU261: Applies to flights departing from an EU airport, or flights of EU airlines arriving in the EU I’m

eskbanker

cosyc said:

Emily_Joy said:

@cosyc in my experience ADR is very easy to deal with if you go via Resolver, which is free.

Apologies for bringing an unrelated topic, but I wonder which airlines you were flying with? I was looking for an EU261/UK261 covered flight to Australia but couldn't find anything

We flew Lufthansa, should have been 3 flights, first 2 with Lufthansa but due to missed connections turned into 4 flights from uk. 

I’m as far as I can see if you depart from uk from a uk or eu airline to a third country you are covered under uk261. If you depart from Eu then it’s Eu261.

If flying multiple legs then the regulations only apply to each one if they're collectively booked on a single ticket reference, i.e. a properly joined-up reservation rather than the lashed-up DIY equivalent.

cosyc

eskbanker said:

cosyc said:

Emily_Joy said:

@cosyc in my experience ADR is very easy to deal with if you go via Resolver, which is free.

Apologies for bringing an unrelated topic, but I wonder which airlines you were flying with? I was looking for an EU261/UK261 covered flight to Australia but couldn't find anything

We flew Lufthansa, should have been 3 flights, first 2 with Lufthansa but due to missed connections turned into 4 flights from uk. 

I’m as far as I can see if you depart from uk from a uk or eu airline to a third country you are covered under uk261. If you depart from Eu then it’s Eu261.

If flying multiple legs then the regulations only apply to each one if they're collectively booked on a single ticket reference, i.e. a properly joined-up reservation rather than the lashed-up DIY equivalent.

Yes was one ticket booking with one code

HymerVision

Just thought I'd share my experience and tips to make sure Lufthansa gives you the compensation you may be entitled to.

Scenario: April 2026. We were travelling back from Sydney to Manchester via Frankfurt when the last leg of Frankfurt to Manchester with Lufthansa was cancelled around 30 or so hours before the flight due to the recent pilots strike.

We used their website to request compensation and this is what they came back with:

"Kindly note that Regulation (EC) No. 261/2004 applies to flights departing from EU member states and flights arriving in EU member states from third countries. As your journey starts in Australia and ends in United Kingdom, we cannot accommodate your request for compensation according to Regulation (EC) No. 261/2004. Lufthansa will contribute to your expenses for meals and drinks and will reimburse the amount of 31.15 GBP. To initiate the payout of 31.15 GBP, please use the button below. We would appreciate the chance to earn back your trust in our service and hope to welcome you on board again soon."

We used information from various sources to reply with this email response:

"Application of Regulation (EC) No. 261/2004 (and UK261):

Your point only applies to flights arriving in the EU from a third country (Article 3(1)(b)). For flights departing from the EU, the origin of the overall booking is irrelevant.

Even though our journey began in Australia, we are protected for the cancelled flight because of two specific criteria in the law:

1. Point of Departure within the EU: Article 3(1)(a) of the Regulation states that the law applies to all passengers departing from an airport located in a Member State, regardless of the airline's nationality or the passenger's citizenship. Since the cancelled flight was scheduled to depart from Frankfurt (Germany), it is a departure from an EU Member State, bringing it directly under the scope of EC 261. Hence the regulation applies to our cancelled flight.
2. Operating Carrier is a "Community Carrier”: Under Article 3(1)(b), the regulation also applies to flights arriving in the EU/UK from a non-EU country if the airline is a Community carrier (an airline licensed in an EU Member State). Lufthansa is an EU-based airline. Because an EU carrier was operating the leg into the UK, we have the protection of the regulation.

Please reconsider your position and offer, as outlined in this response."

They came back very swiftly with a full compensation amount, which for us was over £1,500.

Hope this helps someone else out there.