Flight Delay Compensation, Lufthansa Only

richardw

m0912329 wrote: »

Thanks, well I'll give them an ask anyway...

and they'll say "Nein".

Then what'll you do?

m0912329

richardw wrote: »

and they'll say "Nein".

Then what'll you do?

Then that'll be it, I'm keen enough to ask because it did make a lot more inconvenient than wanted and even it doesn't fit criteria who knows.

But at the end of the day I will respect whatever they say, and move on with life.

m0912329

Haha yes but nonetheless for the same amount of money paid I would have preferred if things went to plan without having to recollect luggage, wait with anxiety if there was another flight, having to travel to another terminal... If I do something wrong as a customer then I have to accept it, why should I accept if they are making me move around like a headless chicken.

richardw

m0912329 wrote: »

... move on with life.

Almost certain they will say no, so perhaps best to not bother and do as you say you'll do.

Vauban

The airline did exactly what the Regulation says they should do - reduce your delay to sub 3 hours. Having done so, you have no cause for compensation. You may feel you experience was still poor - and I can understand your irritation - but this isn't grounds for compensation under Regulation 261/04.

m0912329

Vauban wrote: »

The airline did exactly what the Regulation says they should do - reduce your delay to sub 3 hours. Having done so, you have no cause for compensation. You may feel you experience was still poor - and I can understand your irritation - but this isn't grounds for compensation under Regulation 261/04.

Well, my question is does getting on a reroute flight counts under delayed, since we didn't get on the delayed but a different flight. The law says if you were on reroute you are eligible for compensation even if under 3 hours. But loophole in directive is that in delayed cases it assumes everyone eventually took the same plane, which isn't the case.

David_e

Centipede100 wrote: »

My final contribution to this thread.

Spoilsport! I was enjoying this thread!

Alan_Bowen

This is why so many airlines think some customers are trying it on. Lufthansa found the best alternative, a direct flight which would have cost more than your original connecting flights and you still want compensation. This is why so many genuine claimants find it so hard to get what they are entitled to.

David_e

Alan_Bowen wrote: »

This is why so many airlines think some customers are trying it on. Lufthansa found the best alternative, a direct flight which would have cost more than your original connecting flights and you still want compensation. This is why so many genuine claimants find it so hard to get what they are entitled to.

I think that is being far too generous to other airlines. The fact that Lufthansa were stereotypically efficient and appear to have actually acted in accordance with the intended spirit of Reg 261/2004 is to their great credit. I've seen little evidence that other airlines have done similar. If anyone is trying it on it's the airlines who argue that a technical issue absolves them of legal liability when it is as clear as day in the law that it doesn't!

Mulder00

When you phone up Lufthansa, tell them that you are thankful for their great actions of actually making a plan and getting you on another flight and to your destination with fairly little hassle.

As someone who was stuck recently in Istanbul with BA for over 40 hours (despite promises of rebooking us, promises of getting the plane fixed, promises of getting another plane in - none of which materialised until a day and a half later, I think you should thank your lucky stars that LH was proactive enough to get you on another flight at their own expense).

If you really wish to complain, then, despite my saying at the time that I wouldn't want my worst enemy to go through the desperation of being stuck in a foreign country, having to go through Turkish immigration control six times, being put in a hotel where the rats woke us up at 5am and their idea of supper was a watery milk mixture with a few vegetable and bread so stale you couldn't bite into, being made promises which were constantly broken, I maybe would wish that upon you. Once you realise just how bad it could have been, then, maybe instead of trying to claim compensation from an airline who already rebooked you at their own expense, you would think twice.

If it's not good enough for airlines to be proactive and help their customers get to their final destinations (albeit slightly late) when things go wrong, because they do, then what's the point!! I would give anything for BA to have actually tried a bit harder to rebook us on another airline at the time...ANYTHING!!