Flight Delay Compensation, Lufthansa Only

emidec

I have an issue regarding Lufthansa and their failure to provide compensation under EC Regulation 261/2004 for a cancelled flight...

I had a reservation London - Frankfurt, Frankfurt - Orlando, and they canceled the Frankfurt-Orlando flight due to a technical failure of the aircraft. They are refusing to pay because:
"Based on our records, you were tagged as "no show" on your flight LH901 from London Heathrow to Frankfurt on 19 October 2016. Kindly allow us to explain that when a passenger does not use a portion of the ticket without giving the airline sufficient notice beforehand, the remainder of the journey is cancelled."

No duh I didn't go to Frankfurt... The only reason I did not board the flight from London to Frankfurt (LH901) is that I would have gotten stranded in Frankfurt since Lufthansa was not able to provide an alternative flight for me to get to Orlando that day, and I would have missed my meeting anyway.

Anyone has experience with this?

Thank you

JPears

So you were informed of the cancelled Frank - Orlando flight at Heathrow or before?
Were you offered re routing?
Unless an EC can be claimed by Lufthansa, you should be due both a refund of the whole flight (if you weren't re-routed) and compensation for cancellation (if you weren't re routed) and arrived within a few hours of your original scheduled arrival.

JPears

for lazy newbs

frosty12345

Hi,

I posted this previously, but now in the correct thread;

Hello,
I think I am due some refund/compensation but would like your input please.

Most recent trip taken by my wife)
Booked as a single trip via omegaflightstore (flight times according to the ticket):
Leg 1: Manchester-Frankfurt LH947 24.June.2016 18:10-20:50
Leg 2: Frankfurt-Stuttgart LH136 24.June.2016 22:10-22:50

The 1st leg of the flight actually departed at 21:25 and landed at 23:40. (Interestingly, flightaware.com lists the scheduled times as 18:10-20:30). Therefore the 2nd leg of the journey was missed. The next available flight (LH126, the next day) would have meant that she arrived at Stuttgart at 25.June.2016 07:47 (scheduled arrival according to flightaware.com 07:18).

Because I was already in Stuttgart with a car, I drove to Frankfurt to pick her up on the 24th and she didn't take the flight on the 25th. There wasn't a food/snack coupon offered in Manchester (though I suppose there may have been if she had asked). They may have offered a hotel room for the night if she had needed it (but because she didn't need it, she didn't ask).

So, is she entitled to compensation because she arrived at the final destination more than 3 hours late? What is the process for starting this claim? What should she be entitled to?


I already submitted this to Lufthansa but I go the response below " flight LH947 from Manchester to Frankfurt was delayed as a result of late arrival of aircraft from previous flight due to weather. Unfortunately, we are unable to influence acts of force majeure such as adverse weather conditions and normal flight operations were unfortunately not possible. Whilst we appreciate your disappointment, given that the delay had a considerable impact on your itinerary, please be advised that the delay of the flight was clearly outside our sphere of influence. Therefore, we kindly ask for your understanding that we are unable to honour your request for compensation"


Then I looked in more detail at the history data about the aircraft (D-AIRY) used for this delayed flight. The data was gathered from flightstats.com.

It seems that this aircraft was delayed more and more throughout the day. The overall delay was because of the delays to turnaround the aircraft throughout the day. To say that the flight was delayed by approximately 3hours because of a delay in the previous flight is untrue. I also disagree with all of the conditions being outside your sphere of influence - kindness and accurate estimates of delays don't cost anything.

The flight LH947 was delayed by 67 minutes because of a delay turning the aircraft around in Amsterdam
The flight LH947 was delayed by 56 minutes because of delays turning the aircraft around in Frankfurt throughout the day
The flight LH947 was delayed by 51 minutes because of a delay turning the aircraft around in Manchester
The flight LH947 was delayed by 2 minutes because of a delay turning the aircraft around in Birmingham

You can see the analysis in the attachment https://s2.postimg.org/hv6rhwepl/Stuttgart_Flight_Delay_v1_AF_31_DEC2016.jpg


While some of these delays may have been because of adverse weather conditions, many flights left on-time from all of these airports throughout the day.
In particular in Manchester, most other flights in the evening departed on time.

There wasn't an offer of a snack/food coupon.



Is the response from Lufthansa that the delay was caused by late arrival due to weather sufficient in this case, even though the flight was delayed additionally by approximately 1 hour in manchester?

Thank you for your responses!

cathd6

Sorry - wasn't immediately obvious even after reading faqs there is anywhere this should go. I think I've put it in right one now but sorry if I've erred

Kaybenson

Good evening,

Can someone help with with Lufthansa claim postal and email address please?

The one i got was a Germany address. Will that do?

There was a delay in London to Frankfurt flight which make her miss connecting Luthansa flight to Lagos.

They arrange air morroco which fly to Lagos via Casablanca. The arrival time goes even beyond 5 hours.

Do they also pay for missed hotel booking etc?

Cheers

Kay

legal_magpie

There is a dedicated Lufthansa thread. Please repost there

Kaybenson

I got a feedback from Lufthansa. They claim the delay was the result of Air Traffic Flow Management restrictions at that time.

What can I do?

Cheers

Kaybenson

Any hint guys?

Cheers

JPears

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