Flight Delay Compensation, Lufthansa Only

Tyzap

Hi PaulaMc,

Have you entered your flight details into one or two online flight delay calculators yet? it would confirm if the NWNF firms believe you have a valid claim.

The airline love to play letter ping pong, it just delays things in the hope that you will eventually get bored and drop your claim.

If you want to pursue things further, you could use the ADR company https://soep-online.de/100.html or use MCOL.

You can find loads of information in Vaubans guide, see my signature below.

Good luck.

Itendtostare

Hi,

I m claiming for this flight :
Flight number: Lufthansa 929
Departure airport: London City Airport, XET
Scheduled departure time: Tue 19/12/17 10:05
Arrival airport: Frankfurt International Airport, FRA

It was cancelled via text message the night before departure (2am). I sent the first email out and they are citing fog as extraordinary circumstances. I put the details into the Bott & Co and they say its valid. I just sent out a reply detailing that they need to give me a more satisfactory response and also an NBA. Anything I have missed, or any suggestions?

legal_magpie

On the assumption that the phrase”it’s valid” means that you have a valid claim and fog wasn’t a relevant factor, you have done the right thing in sending an NBA. You now give them time to respond and if you don’t get a satisfactory reply or indeed any reply at all, you can sue them yourself or via Bott and co or you can seek ADR via SÖP

Alan_Bowen

19th December saw a large number of cancelled flights from both Heathrow and London City by BA so weather may well have been an issue and London City is not a good airport during poor weather. Good luck as I suspect LH will continue to deny the claim based on the weather forecasts issued the night before and advice from ATC.

Gavin_R1

jpsartre wrote: »

How recently is this? Flight numbers tend not to change to much so if you know approximately when you travelled it shouldn't be too hard to take an educated guess at the flight number. If you post more details someone in here may be able to give suggestions.

The flight was LH 2480 on the 30th Nov 2012.
PS sorry for the delayed response :eek:

Justice13075

The statue of limitations in Germany is I believe 3 years not 6 like England.

Gavin_R1

Isn't this European legislation though and not just Germany ?

Alan_Bowen

Gavin, yes it is EU legislation but the length of time to make claim is governed by the country in which you wish to make a claim

Gavin_R1

Will a SAR work on a European company ?

Alan_Bowen

SAR's are part of the UK Data Protection Act, not EU legislation. I would suspect they could ignore it without being concerned about the consequences but as noted above, it does appear you are now well past the time for taking action in Germany for an internal flight.......