Flight delay and cancellation compensation, KLM/AF ONLY

Caz3121

Your claim is from KLM based on the cancellation and the delay at your final destination...assuming this was all on a single booking/ticket
If separate tickets the €250 would be correct based on a cancelled flight and 2 hours+ later into AMS

Laura85

Caz3121 wrote: »

Your claim is from KLM based on the cancellation and the delay at your final destination...assuming this was all on a single booking/ticket
If separate tickets the €250 would be correct based on a cancelled flight and 2 hours+ later into AMS

Yes it was made in a single booking through KLM, i thought it should be them responsible but just wanted to check before replying to them.
Thanks

Podgepaddy

Response from KLM today as follows:

"Our records show you were involuntarily denied boarding on KLM Flight KL 691 on April 28, 2015 from Amsterdam to Toronto. We're sorry for the inconvenience. After reviewing your claim, you’re due compensation in accordance with the EU recommendations.

Under the Regulation (EC) 261/2004, denied boarding compensation is due. I’ll be requesting two checks in the amount of EUR 300 each to you and your daughter".

We are happy and satisfied with the outcome. Thanks to all for your help and opinions.

Laura85

Laura85 wrote: »

Yes it was made in a single booking through KLM, i thought it should be them responsible but just wanted to check before replying to them.
Thanks

This is the response i got from them:

Thank you for your further communication.

From this, I am very sorry to learn that you continue to be dissatisfied. Whilst this is always a matter of concern to us, I regret that there is nothing more I can add to what has already been stated before now.

I can assure you that this is not a question of authority, but rather a matter of our full compliance at this stage with our obligations under the legal regimes that apply, as well the commercial policies of our company.

Your right to have your case reviewed independently

Of course, you have the right to seek an independent review of your claim in accordance with these legal regimes by contacting the relevant 'National Enforcement Body' in the applicable EU jurisdiction.

In the case of the UK, this is the Consumer Protection Group (CPG) of the Civil Aviation Authority (CAA). Their contact details and other useful advice can be found on https://www.caa.co.uk.

Alternative Dispute Resolution (ADR) scheme for aviation in the UK

Please note that the Alternative Dispute Resolution scheme for the aviation sector in the United Kingdom is https://www.ombudsman-services.org.

Currently KLM is not in a position to participate in this scheme.

Our commitment to our customers

Please rest assured that each communication received by Customer Care is analysed in great detail and this information is used to highlight areas of concern and influence future service enhancements.

I am truly sorry to disappoint you once more, as I understand that this is not the answer you wished for. However, I do hope we can move forward from this point that and that we might have an early opportunity to restore your confidence in our service.

NoviceAngel

Laura85 wrote: »

This is the response i got from them:

Thank you for your further communication.

From this, I am very sorry to learn that you continue to be dissatisfied. Whilst this is always a matter of concern to us, I regret that there is nothing more I can add to what has already been stated before now.

I can assure you that this is not a question of authority, but rather a matter of our full compliance at this stage with our obligations under the legal regimes that apply, as well the commercial policies of our company.

Your right to have your case reviewed independently

Of course, you have the right to seek an independent review of your claim in accordance with these legal regimes by contacting the relevant 'National Enforcement Body' in the applicable EU jurisdiction.

In the case of the UK, this is the Consumer Protection Group (CPG) of the Civil Aviation Authority (CAA). Their contact details and other useful advice can be found on www.caa.co.uk.

Alternative Dispute Resolution (ADR) scheme for aviation in the UK

Please note that the Alternative Dispute Resolution scheme for the aviation sector in the United Kingdom is www.ombudsman-services.org.

Currently KLM is not in a position to participate in this scheme.

Our commitment to our customers

Please rest assured that each communication received by Customer Care is analysed in great detail and this information is used to highlight areas of concern and influence future service enhancements.

I am truly sorry to disappoint you once more, as I understand that this is not the answer you wished for. However, I do hope we can move forward from this point that and that we might have an early opportunity to restore your confidence in our service.

Laura, I don't normally visit this thread my home is the Jet2 thread, but if you haven't already read Vaubans excellent guide then do so and don't let them get away with it.

You DO NOT have to use dispute resolution or the CAA only the Courts, anything else is just a waste of time IMHO.

Read the guide and good luck!

Cheers,

NoviceAngel

Laura85

NoviceAngel wrote: »

Laura, I don't normally visit this thread my home is the Jet2 thread, but if you haven't already read Vaubans excellent guide then do so and don't let them get away with it.

You DO NOT have to use dispute resolution or the CAA only the Courts, anything else is just a waste of time IMHO.

Read the guide and good luck!

Cheers,

NoviceAngel

It doesnt appear to be working atm but will read it when i can
Thanks

NoviceAngel

You have to go to the last page with an updated link

http://forums.moneysavingexpert.com/showpost.php?p=69186663&postcount=145

H_Rubinfeld

I filed a complaint on behalf of a friend for a KLM flight delayed 30 hours in December 2010. KLM said the statute of limitations has expired and I replied that they're wrong and they said:

You are correct that the statute of limitations for flights departing England and Wales is 6 years. However, the statute of limitations for flights departing Belgium is one year and again, has expired. I apologize for any disappointment in the European Union Regulation for flights departing Belgium.

Can anyone clarify if this is correct?

Justice13075

So your friends flight took off from Belgium and landed in the UK. They are talking Bovine Excrement, read Vaubans guide everything you need to know is in the guide. What reason did they give you for the delay. It will be difficult for them to use Extraordinary Circumstances as they didn't mention it to you. You have 12 months to start court action.

H_Rubinfeld

The trip in question was actually from Brussels to Amsterdam first and that flight was delayed a bit due to snow and then from Amsterdam to Tel Aviv and that flight was delayed 30 hours, for no apparent reason.

I have read Vauban's Guide but the truth is that the precedents there do seem all to be from the UK. In fact the "More Judgement" on page 10 there appears to indicate that each country can determine its own statute of limitations.

Is there a precedent that Belgian flights can be claimed even after one year? Or some other precedent I can tell them?

Thank you.