Flight delay and cancellation compensation, KLM/AF ONLY

Caz3121

H_Rubinfeld wrote: »

Upon review of the page on this site, it seems €600 is actually correct. Ooops.

I am assuming you are basing this on the overall length of your journey (both flights) the difficulty being that JFK-NCE is operated by Delta (even though you may have had a AF codeshare number) and a non-EU airline departing from outside the EU gives no cover. Had your first flight been late and you missed the NCE-TLV flight and arrived 33 hours late you would have been entitled to no compensation under EU261. The best you can maybe hope for is making a claim based on the NCE-TLV flight only for the €400 as a tier 2 flight

JPears

If Air France has prescence in UK (registered office), which I am sure they do, you can take action in the UK, as enforcement ie sheriffs visitng to collect money or takeaway goods can be affected on offices etc.
Otherwise there is an EU small claims court, that operates (usually on a paper, not inperson basis) through the small claims equivalent of that particular country. It has allowed people in UK to take action against Ryanair based in Eire - see the Ryanair thread especially the good Dr Watson's guide.

H_Rubinfeld

EU small claims court. Fantastic. I will file there. I hesitate to file in UK because the UK may tell me to take my case to the EU as I am not a UK citizen.

Thank you!

H_Rubinfeld

JPears wrote: »

Otherwise there is an EU small claims court, that operates (usually on a paper, not inperson basis) through the small claims equivalent of that particular country. It has allowed people in UK to take action against Ryanair based in Eire - see the Ryanair thread especially the good Dr Watson's guide.

The EU Small Claims Court is limited to 2000 Euro. The problem is that my case is a group of 7 of us who were on the flight and if we each claim 400 Euro that's 2800 Euro.

We don't want to file separately however. My friends who flew with me don't really even speak English (nor French).

From what I can see, French Small Claims would work but they might schedule a hearing, and I wouldn't be able to attend.

JPears wrote: »

If Air France has prescence in UK (registered office), which I am sure they do, you can take action in the UK, as enforcement ie sheriffs visitng to collect money or takeaway goods can be affected on offices etc.

The UK Small Claims sounds good, and I know they have an online option as well, but I'm wondering if they will hear my case as it's not really directly related to the UK office of Air France, nor did we fly through the UK.

What do you think? Should I try it anyway? Or is there another option?

Thank you.

H_Rubinfeld

Perhaps the answer to my question is that I should file with the EU court for 4 of us and if it works, do it again (if necessary) for the other 3....

2giraffes

Our flights that I want to claim compensation for are from April 2011, but the online compensation form only allows you to go back to January 2012 - anyone else had this problem, and what did you do?

Thanks!

111KAB

2giraffes - read Vauban's Guide and then formulate your own claim and do not use the on-line forms.

kyzc2001

Hi everyone, I have tried to claim from KLM from a flight in 2011. I have used Resolver and also contacted KLM through their own website. All I get is an automated message saying wait times are longer than 10 days to deal with complaints. 2 months later, despite escalating, still no human contact. Any advice?

111KAB

kyzc2001 - advise is on post above yours!

2giraffes

111KAB wrote: »

2giraffes - read Vauban's Guide and then formulate your own claim and do not use the on-line forms.

Very helpful info, thanks! I am now struggling to find an address to send a letter to, or even an email address! Anyone got any ideas before I go cross-eyed on these here inter-tubes, Thanks!