Flight delay and cancellation compensation, KLM/AF ONLY

2giraffes

2giraffes wrote: »

Very helpful info, thanks! I am now struggling to find an address to send a letter to, or even an email address! Anyone got any ideas before I go cross-eyed on these here inter-tubes, Thanks!

Found one!

Skintominto

Hi

I flew KLM from Glasgow to Toulouse (via Amsterdam) in September and was delayed both ways due to technical faults.

The outbound flight was 4 hours late taking off and I missed my connection so didn't arrive in Toulouse till 8.5 hours later than planned. KLM didn't offer any refreshments or snacks.

The return flight was flagged as delayed on arrival at the airport. The delay extended from the original 1 hour to 3.5 hours before cancelling the flight. It was the last flight out of the airport and no accommodation was available so I spent the night in the airport on a camp bed surrounded by other passengers in the same situation.
I finally got back to Glasgow 18 hours later than planned.

The full saga of SNAFUs is too long to go into but in summary there was a lot of standing around for hours with no offer of a refreshments, snacks or even a seat which made it a hellish experience.

KLM has finally responded to my two compensation requests, offering:

GBP 189 cash or GBP 251 voucher PER flight plus 5000 air miles.

But this seems to be based on the first leg of each journey under 1,000 km) and not the whole thing (1,700km). My tickets were for Glasgow to Toulouse so does my claim fall in the over 1,500 km category?

Is this a fair offer from KLM or am I being fobbed off? Please let me know what you think.

Caz3121

Skintominto wrote: »

But this seems to be based on the first leg of each journey under 1,000 km) and not the whole thing (1,700km). My tickets were for Glasgow to Toulouse so does my claim fall in the over 1,500 km category?

as per section 2.2 of Vauban's guide the distance would be measured using GreatCircleMapper which shows 1,423km for GLA to TLS

Skintominto

Hallo again

If you have a "through ticket" is the distance covered based on a straight line between the two airports or the actual distance of the two (or more) flights you took to get from A to B?

As Caz points out Glasgow to Toulouse is 1,423km as the crow flies but my journey (GLA-AMS-TLS) was over 1,700. and my delays were 8.5 hrs on outward flight and 18 hrs on the return. So am I entitled to 400 Euros for each journey?

Also the standard of care set out in the EU ruling wasn't met on either trip. I am particularly peeved about spending the night in the airport they said no hotel accommodation was available. Is there a way to claim for what they should of provided but didn't?

Thanks again for you help

Caz3121

Skintominto wrote: »

Also the standard of care set out in the EU ruling wasn't met on either trip. I am particularly peeved about spending the night in the airport they said no hotel accommodation was available. Is there a way to claim for what they should of provided but didn't?

You had one 'journey' between 2 points that happened to have a change of plane along the way. The mileage for the journey is calculated as GLA - TLS...

You can claim reimbursement of duty of care. If you spent on a hotel and refreshments that were not provided then you can send in receipts for reimbursement. If you did not spend, there is nothing to be reimbursed. You could have tried to find your own hotel rather than staying at the airport

Podgepaddy

[FONT=&quot]I have a quick question that hopefully someone can answer.
My wife and daughter were originally booked on a KLM ticket stock (074 2494784XXX ) flight on April 28 (ORK-AMS-YYZ).
Original booking was KL3170 connecting to KL0691.
On April 26 (two days before travel) they were advised of a flight cancellation (not true - I believe it was overbooked as the flight did fly as scheduled) and their flights were changed to EI710 connecting to AC857 (ORK-LHR-YYZ). They took these flights as that is what was given to them. They would have preferred the original flights as they would have arrived in Toronto earlier.
AC857 landed in Toronto later than scheduled. In summary, they arrived in Toronto over three hours later than they originally had booked day one.
My question is are they due compensation and if so, how much (I think it is Euro 600 per person)?.
If KLM denies this claim, does the case need to be brought up in Ireland, The Netherlands or the UK?. I would appreciate your input.
[/FONT]

Caz3121

Flight 3500km+
Flight cancelled
Reroute arrived within 4 hours of the original schedule = €300
Reroute arrived over 4 hours of original schedule = €600

Looking at the schedules of the flights. The AC flight landed 2 hours 59 minutes later than scheduled so should be €300 each

Podgepaddy

Thanks for the reply.
The official arrival time (gate time) was 2.52pm which is over four hours (runway arrival time was 2.44pm). I believe gate time is what counts (based upon my latest successful claim against EI gate time is what counted.).
Therefore,based upon my thinking, Euro 600 each would be the correct amount.

Caz3121

Caz3121 wrote: »

Flight 3500km+
Flight cancelled
Reroute arrived within 4 hours of the original schedule = €300
Reroute arrived over 4 hours of original schedule = €600

Looking at the schedules of the flights. The AC flight landed 2 hours 59 minutes later than scheduled so should be €300 each

Podgepaddy wrote: »

2.52pm which is over four hours (runway arrival time was 2.44pm). I believe gate time is what counts (based upon my latest successful claim against EI gate time is what counted.).
Therefore,based upon my thinking, Euro 600 each would be the correct amount.

that would make it over 3 hours, but still under the 4 hours for still under the 4 hour requirement for €600

Laura85

Hi can someone help, i booked my flight with klm from newcastle - iowa with a change over at amsterdam. The flight from newcastle was cancelled and we had to get the next flight a few hours later meaning the connecting flight in amsterdam to iowa was missed and my total delay was over 4 hours so i should be entitled to 600euro however as the second part of the flight was by delta klm have only given me compensation for the flight to amsterdam which is 250euro. Is it right that they only pay for the delay on this flight even though it is their fault i missed my connection not delta's and i booked the flight through them. Should i claim the rest from delta even though it is not their fault or go back to klm?