Flight delay and cancellation compensation, Virgin Atlantic ONLY

111KAB

Zyyb wrote: »

I've looked back and nobody seems to have received the letter I just did (on the 19th) which basically just fobs the whole situation off as further appeals are still being considered.

Did everyone get this? What's the correct response?

Thanks,

A little more detail required however assume your letter refers to the Huzar -v- Jet2 Supreme Court (possible) appeal in which case read the Huzar thread and earlier postings in this thread. The Huzar thread will explain the background and current stays and this thread will confirm that in some cases (a large group) Virgin indicated they would settle even though the outcome of the appeal was awaited.

JPears

bumped for noobs

Zyyb

Hello,

This is the letter I received.



It seems to suggest I wait a year or two, not that they will settle or have admitted fault..

Globetrotter22

WSoap wrote: »

Thanks for the quick reply!

I'm having trouble remembering exactly, but it can't have been much longer than an hour/ hour and a half.

I did say that we arrived at West Palm Beach at midnight, but thinking about it, it was probably more like 8/9PM, as we had to disembark there and go through immigration, which took around 3 hours, as the airport was incredibly understaffed (because it's not a commercial airpot of course). Then we had to wait for the new crew to get there from Miami.

My timeline is a little fuzzy, since I was awake so long and couldn't find myself able to sleep on the plane, but that's more or less accurate.

I agree with you that it would have been quicker to be put onto a bus to Orlando, and at the time, I was confused as to why they would bus crew from Miami instead of doing that.

We were on this flight and have been refused a delay compensation as Virgin are saying it was due to weather. We have now applied to the CAA. To my mind if they hadn't have changed crew at the start of our journey then maybe the crew would not have run out of their flying hours. If we had landed in Miami we wouldn't have ended up sitting on the airplane waiting for Immigration and refueling for 4hrs 30mins then 1hr.30 mins on a bus followed by several more hours in the holding area while they decided how to deal with the problem. Which part of this was weather related. More like lack of communication and bad judgment.

David_e

Globetrotter22 wrote: »

We have now applied to the CAA.

Search CAA and you'll find you are, at best, wasting your time - and at worst giving the airline ammunition to resist your claim.

If yours is a case that isn't straightforward, speak to a no win no fee firm to gauge their view.

jimbowen_2

Well it took more than 18 months but in the end Virgin Atlantic have relented and paid the full 600 euros per paying passenger we have been fighting for and were entitled to I might add. My advice to any potential claimant is don't give up, it will be worth it in the end.

katehesk

Zyyb wrote: »

Hello,

This is the letter I received.



It seems to suggest I wait a year or two, not that they will settle or have admitted fault..

I received essentially the same correspondence today, and like you feel fobbed off after a five hour delay that robbed us of a day of our holiday. Was wondering whether I could take any further action?

Vauban

katehesk wrote: »

I received essentially the same correspondence today, and like you feel fobbed off after a five hour delay that robbed us of a day of our holiday. Was wondering whether I could take any further action?

Yes. You can take them to court.

katehesk

Vauban wrote: »

Yes. You can take them to court.

Wow. Really, that's the next move?

David_e

katehesk wrote: »

Wow. Really, that's the next move?

Err, take them to court!


Have a look through this and the relevant links:

Flight Delay Compensation Important Info - Please check before posting