Flight delay and cancellation compensation, Easyjet ONLY

shrewd

Hi everyone, i have been through all 22 pages and all the info has been really helpful. Thank you.
I am in the middle of a claim against easyjet and have just been paid out for me and my wife. However they are refusing to pay out for my 2 infants. Has anybody had success with easyjet when claiming for an infant?

Mark2spark

I can see the airlines POV as they haven't paid a full fare.
But the rules are open and shut. If you paid a fare, even one penny, for the infant, and that the fare was available to the general public, then the infant is a fare paying passenger and entitled to the same amount as full fare paying adults.

shrewd

Centipede100 wrote: »

Easyjet's CS do not understand the law so don't bother communicating with them further. If the airline has accepted your claim anyway then you should now issue a Letter before Action to the Company Secretary at their Luton Head office giving notice that you will commence legal action to recover the outstanding compensation due for the infant unless they pay out within 14 days. Once the notice period is up and you don't receive the payment in full, start your legal claim.

I would be pretty confident they will settle before court. If they send you a payment for the remaining amount (minus the infant) in the meantime, you need to write to confirm that this has been received as an interim payment pending receipt of the full amount claimed.

Good letter btw!

Thanks for all the info centepede
How do i get the email address of the company secretary?

Vauban

Centipede100 wrote: »

You don't, you write snail mail to the Co Sec at Easyjet's head office in Luton.

With free proof of postage, and free hugs.

(Okay, I lied about the hugs)

marks87

I've just received an email...

Dear Mr xxxxx,

I thank you for contacting us.

You sent us a mail for a European Compensation request.

Your flight was delay due to an extraodinary reason, bird strike. In this case, you are not entitled to European Compensation.

King regards

Vivien
easyJet customer service

So where can I go from here? We were explicitly told "technical fault" with an incoming aircraft. But if they now claim bird strike, how can I argue?

richardw

shrewd wrote: »

Hi everyone, i have been through all 22 pages and all the info has been really helpful. Thank you.
I am in the middle of a claim against easyjet and have just been paid out for me and my wife. However they are refusing to pay out for my 2 infants. Has anybody had success with easyjet when claiming for an infant?

They'll argue that they aren't passengers, are they named in your booking or just listed each as an infant?

111KAB

marks87 wrote: »

Your flight was delay due to an extraodinary reason, bird strike. In this case, you are not entitled to European Compensation.

So where can I go from here? We were explicitly told "technical fault" with an incoming aircraft. But if they now claim bird strike, how can I argue?

Firstly post details of your flight and someone on here may be able to check for you plus find out details of incoming aircraft as bird strike may have been (knock on) on that plane. Also, in this case, might be worth checking with CAA, NEB to see if it was a technical problem with your plane or the incoming plane.

marks87

Thanks.

It was flight EZY5255, Gatwick to Fiumicino on Thursday 13th June. The incoming flight whose plane we were supposed to have was EZY5252.

When we eventually boarded, the pilot said it was a technical fault with the original aircraft that caused the knock-on delay.

111KAB

marks87 wrote: »

Thanks.
It was flight EZY5255, Gatwick to Fiumicino on Thursday 13th June. The incoming flight whose plane we were supposed to have was EZY5252.
When we eventually boarded, the pilot said it was a technical fault with the original aircraft that caused the knock-on delay.

As EZY5252 is showing a 313 minute delay at times prior to the EZY5255 LGW>FCO flight (which shows a 342 minute delay) it looks fairly obvious that the delay problem with your flight was, as you say, a knock on from the previous delayed/substituted flight and indeed I suspect the bird strike (although Aviation Herald does not confirm this) happened on the previous flight. As you are aware a knock on does not exempt the airline and indeed they should have sourced a plane from their considerable resources to fly you to FCO within the 3 hour threshold. The fact that it took them nearly double this time period is clearly not acceptable.
I would still seek the assistance of the CAA to confirm the case. Generally I regard the CAA as about as useful as a chocolate teapot however even they should find it difficult to defend the airline's position given that it would appear the problem did not occur on your flight.
The other main factor to consider and remember is that a technical problem does not equate to an extraordinary circumstance.
Do a bit more research, look into the aircraft registrations etc and you may be able to discover more 'evidence' but I think I would be sending EZY a NBA giving them 14 days notice of Court action but only go this route if you 'mean business'.

glasgowboy321

I had a delay that fulfills the criteria for compensation.

I have sent easyjet three letters, copied from the MSE website and appropriately completed , two of which have been by recorded delivery. However, I have had no response at all from them. Not even a letter of acknowledgement. What on earth is going on?

I sent the letters to:
Easyjet Airline Company Ltd
Hangar 89
London Luton Airport
Bedfordshire
LU2 9PF

I have threatened legal action if I dont hear anything from them, but dont know how to go about doing this? What should I do? Employ a Flight Delay claims management company?

Best wishes