Flight delay and cancellation compensation, Easyjet ONLY

Le1anne

Hi,

We was delayed coming back from Cyprus last week for more that 3 hours, we was given no information at the airport. It was a group booking which i did for 4 adults and 2 children. One of the passengers is registered disabled and couldn't take her medication due to the delay and was quite unwell.

My question is should each member of the party submit a claim or me on their behalf?

Thanks

sheilavw

Further to my last post I submitted our claim for flight EZY6929 Saturday 26/5 from Edinburgh to Dalalam. They responded immediately and said it was 3 hr 2 min late and we have got £699.32 to come. We only paid £395 for the 2 of us plus £50 for one hold baggage so happy

JPears

Le1anne wrote: »

Hi,

We was delayed coming back from Cyprus last week for more that 3 hours, we was given no information at the airport. It was a group booking which i did for 4 adults and 2 children. One of the passengers is registered disabled and couldn't take her medication due to the delay and was quite unwell.

My question is should each member of the party submit a claim or me on their behalf?

Thanks

If you arrived at your destination more than 3/4 hours late depending on distance travelled and the reason for the delay was not an EC, you maybe due compensation.
Download Vaubans superb guide.
We were.:(

salstrasse

There seems to be some confusion between flight cancellation and flight delay.
My flight was delayed by 4 hours ( due to lack of sufficient oxygen on board!), and that was followed by the need for a change of crew due to them exceeding hours).
I believe I am entitled to 250 euros compensation per person, according to the leaflet that Easyjet handed over on disembarking ( they also gave a voucher for £3 for refreshments - a coffee in airport costs that much!). But when they came to offer compensation to my claim they offered £214.
Is this correct, and what can be done to challenge it. Appeals seem to be for rejection of claims. My claim wasn't rejected, but was not it seems within EC reg 261 guidelines.

Caz3121

salstrasse wrote: »

I believe I am entitled to 250 euros compensation per person, according to the leaflet that Easyjet handed over on disembarking.... But when they came to offer compensation to my claim they offered £214.
Is this correct, and what can be done to challenge it. Appeals seem to be for rejection of claims. My claim wasn't rejected, but was not it seems within EC reg 261 guidelines.

they have converted €250 into £ to make the £214...seems about right

Tyzap

sheilavw wrote: »

Further to my last post I submitted our claim for flight EZY6929 Saturday 26/5 from Edinburgh to Dalalam. They responded immediately and said it was 3 hr 2 min late and we have got £699.32 to come. We only paid £395 for the 2 of us plus £50 for one hold baggage so happy

Well done, a great result.:beer::T

MissJD

Mr_Sands wrote: »

On Thursday 26 April last week I was on an easyJet flight EZY8691 from London Gatwick to Gran Canaria LPA which was delayed over three hours - scheduled takeoff was at 14:50 but it didn't depart till after 18:00. There was a big cheer from the passengers at the 17:51 mark because we knew we'd hit the compensation threshold.

I emailed easyJet to claim for compensation and this is their response:

"We have reviewed your claim and can see that your flight from LGW to LPA was delayed by ::-Disruption delay length-:: due to ::-Disruption primary reason-::

As your flight delay was less than 3hours, you are unfortunately not eligible for compensation under article 7 of EU261/2004."

What's the best way to take this forward, seeing as (a) they're lying and (b) their auto-response bot hasn't even filled in the necessary details?

Hi, I was on the same flight and have been attempting to claim compensation. They claim the flight was 2hr 56min delayed. I think we need to prove the doors were opened after the 3hr mark but I'm not sure how we do that. I'm wondering if we can request the flight log book under the freedom of information act. Have you had any further correspondence with easyJet?


Thanks

JPears

Yep, you'll have a fight on your hands with such close timing. It matters not one not what time you left, it's the time the doors open. You can historically track a flight using something like plane finder but unless someone actually has video/photographic Evidence of the time the doors opened to stop the cloc, it may be tricky to prove...

jjpmaia

Regarding my case, I received this email:

Scheduled Departure Airport: Paris Charles de Gaulle
Scheduled Arrival Airport: Bristol
Claim decision: Declined
Decision summary: We!!!8217;re sorry that your flight to Bristol was delayed. Our assessment and legal team has carefully reviewed your claim and the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EU261/2004. Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information concerning your delayed flight

Dear Joao

We!!!8217;re sorry that your flight was delayed. Our assessment and legal team has carefully reviewed your claim and the circumstances around your flight and have confirmed that your compensation claim is not eligible for compensation payment under EU Regulation EU261/2004. Please note that this may not match with the information you were given on the day of travel, as our staff in airports, and on-board, may not have had all the information concerning your delayed flight.

Our assessment of your claim
To further explain what had happened on the day; the aircraft scheduled to operate your flight arrived late into Paris Charles de Gaulle The previous flight on this aircraft had been involved in a diversion to an alternative airport due to adverse weather at its original destination and ultimately had to return to Bristol, still with all customers on board. In the case of your flight there was a knock on delay from the previous incident. We do take reasonable measures to avoid delays and cancellations to our flights by having replacement crews and spare aircraft in our network. However, higher than expected levels of disruption in our network meant that our replacement crews and spare aircraft had already been deployed by the time of your flight.

EU261 Regulation
When we have to disrupt a flight due to circumstances outside of our control, the flight is classified under EU regulation 261/2004 as being affected by !!!8220;extraordinary circumstances!!!8221;. An example of disruption outside of our control would be that primarily caused by air traffic control restrictions, industrial action, severe weather conditions or a runway closure.
EU261 compensation is only payable when a flight is delayed by 3 or more hours after the scheduled arrival time, or the flight is cancelled, and the reason for the delay or cancellation was within our control. This type of disruption is classified as !!!8220;non-extraordinary circumstances!!!8221; in the EU Regulation. Examples of this include most aircraft technical faults or when we haven!!!8217;t taken reasonable measures to prevent or minimise disruption. A copy of the regulation can be found at http://eur-lex.europa.eu

Expenses
Even if your compensation claim has been declined, you may be eligible for reimbursement of reasonable expenses incurred as result of the disruption. If you have not already done so, you may submit an expenses claim on our website at https://www.easyjet.com/en/help/boarding-and-flying/delays-and-cancellations. Please read this carefully before submitting a claim as this explains how we assess expenses.
The only way to make a claim is via our expenses webform, we can!!!8217;t process claims submitted by email or over the phone.

Your options now
We hope this letter clearly explains why we had to delay your flight. Our assessment team have thoroughly investigated all the available information and our decision is final.
Our Customer Services team will not be able to access any more information than we!!!8217;ve provided here. Please read our !!!8220;compensation explained!!!8221; section on the following link which will hopefully answer any further questions you may have.
If, after reading this, you still would like to challenge our decision you should contact an Alternative Dispute Resolution (ADR) supplier. The Centre for Effective Dispute Resolution (CEDR) is approved by the CAA to provide dispute resolution services and an independent adjudication of your complaint under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. CEDR!!!8217;s contact details are:

Centre for Effective Dispute Resolution
70 Fleet St., London EC4Y 1EU
Website: www.cedr.com/aviation
Email: aviation@CEDR.com

If you decide to refer your case to CEDR, please note you will need to refer your complaint to them within 12 months of this email.

Once again we are sorry for disrupting your flight.

[FONT=&quot]They are clearly wrong since the flight was delayed more than 4 hours and the weather was on the previous flight. Since they refuse to pay, what should I do next? Is it worth contacting CEDR or should I just go for a flight compensation claim firm and forget 30%?

Thank you.[/FONT]

jpsartre

jjpmaia wrote: »

[FONT=&quot]They are clearly wrong since the flight was delayed more than 4 hours and the weather was on the previous flight. [/FONT]

That does not mean they are clearly wrong (or clearly right). If I understand the details of your case correctly, your claim is dubious IMO. My guess is CEDR would side with easyJet so a no-win-no-fee firm would be probably be a better option.