Flight delay and cancellation compensation, Easyjet ONLY

RibZed

It's been a while since I posted an update on my long running Expense claims from EJ so here goes:


They have offered to settle my MCOL claim for the full amount - that was over 2 weeks ago but I'm yet to receive payment so the case remains open.


The other 2 claims are still with CEDR. EJ did offer to settle both - one for £100 less than was being claimed - and I rejected both, one because of the amount and the other because the terms were not reasonable (saying it related to the whole booking rather than just the reasonable expenses being claimed). Since then, the deadline for the next stage of the case still shows as 13th April 2018, that CEDR will appoint and adjudicator and that the airline can submit a defence. With a deadline of 2 weeks ago tomorrow. I'm on the cusp of withdrawing both cases and pushing those via MCOL too.


Given the recent comments in respect of CEDR, I have to concur that it is a time consuming exercise that tests the patience of the claimant. I would absolutely not recommend using them and would take all of my claims via the MCOL route in future.

Bbchoc

My flight from Nice to Gatwick was cancelled and as I had to get to uk by the afternoon I selected the next flight to Luton which is scheduled to leave 1hr 20 mins later. I have had to book a taxi to get to GATWICK in time to pick up the car I scheduled to rent through Europcar (if I changed rental to Luton it would cost £600!). Am I entitled to any compensation for the flight cancellation and can I claim for the taxi cost of £85?

JPears

Bbchoc wrote: »

My flight from Nice to Gatwick was cancelled and as I had to get to uk by the afternoon I selected the next flight to Luton which is scheduled to leave 1hr 20 mins later. I have had to book a taxi to get to GATWICK in time to pick up the car I scheduled to rent through Europcar (if I changed rental to Luton it would cost £600!). Am I entitled to any compensation for the flight cancellation and can I claim for the taxi cost of £85?

Welcome.
Flight details - dates, flight number, reason for cancellation, will give us a better idea of how you can deal with this.

BDDazza

jpsartre wrote: »

By not giving out a £3 voucher? I'd say that's an overreaction. And we don't even know if they violated anything, all we know is that you didn't hear the announcement about vouchers.

Traveling with 5 people, so £15 voucher.

We was between the gates so we are certain there was no announcement.

JPears

we were, not was...

BDDazza

JPears wrote: »

we were, not was...

Wow it was a quick reply from my mobile so forgive the grammar. Is your life suddenly better now?

I came here for help, if you don't want to help unsubscribe to my thread.


Ps. Thank you to everyone else who gave constructive advice.

Mr_Sands

On Thursday 26 April last week I was on an easyJet flight EZY8691 from London Gatwick to Gran Canaria LPA which was delayed over three hours - scheduled takeoff was at 14:50 but it didn't depart till after 18:00. There was a big cheer from the passengers at the 17:51 mark because we knew we'd hit the compensation threshold.

I emailed easyJet to claim for compensation and this is their response:

"We have reviewed your claim and can see that your flight from LGW to LPA was delayed by ::-Disruption delay length-:: due to ::-Disruption primary reason-::

As your flight delay was less than 3hours, you are unfortunately not eligible for compensation under article 7 of EU261/2004."

What's the best way to take this forward, seeing as (a) they're lying and (b) their auto-response bot hasn't even filled in the necessary details?

mattyprice4004

First of all, you need to get in touch with them and verify the delay length and the reason.

They delay length is until they open the doors at the gate at LPA vs their scheduled arrival time, not departure time - it!!!8217;s entirely possible that they made up for the delay in flight, as 9 minutes or so isn!!!8217;t a huge margin.

Tyzap

Arrived at the gate at about 21.20 UTC according to Plane Finder playback. It looks like it was extremely close to the 3 hr mark, probably only a couple of minutes either way. The 1st door open time is crucial in this case.

The airline may have quoted the 'landing time' or the 'parking brake on' time so you cannot rely on what they say.

Put your details into a couple of online flight delay calculators to see what they think.

The only way to be 100% sure of the actual 'door open time' is to request that data via the MCOL process.

Good luck.

Chickenbrain2009

I am travelling by Easyjet to Granada on the 4th Sept. I booked a midday flight to give me time to get there and to drop my cats off first at the cattery. I do not live near the airport. Easyjet have written to me to say they have cancelled the midday flight and have booked me on an early one, leaving at 8 am. This means I am going to have to stay overnight, and frankly my previous expereince with the taxi service at Gatwick has been traumatic when they didnt turn up. I wrote to Easyjet to say this was inconvenenient. It is not easy to change my dates. I have already booked my hotel and the cattery is full. I dont want them going anywhere else they dont know. As far as I can see this has been done purely for Easyjets benefit. I do have plenty of notice but it really will be a nuiscance for me. So far Easyjet have offered to put me on a different flight 48 hours later ( but no flights are leaving midday so its an early one again) or give me a refund in the form of a voucher. Apart from anything else early flights tend to be cheaper. I have spoken to a friend in the aviation industry and she seems to think that this is the norm. I would expect compesation for the inconveneince, at least to cover the cost of an overnight stay. Any advice please? :mad: