Flight delay and cancellation compensation, Easyjet ONLY

Justice13075

Same advice as above, also keep any correspondence.

BDDazza

Hi.

I was on a flight from Edinburgh to London, the flight was due to arrive at 4:30PM, however it arrived at 6:40PM. A delay of about 2hr and 10 minutes.


Our request for refreshments onboard the aircraft was repeatedly denied. Easy Jet claimed that an announcement was made at the gate to collect refreshments, however we never heard this announcement so I can not validate whether this is true or not.


Is there any recourse for financial compensation? I understand that 3hrs is in the EU guidelines but are there exceptions?

Also is there any compensation process for being denied refreshments?


Thank You in advance to everyone that replies.

Kind regards
BDDazza

unforeseen

Any exception would be goodwill. Budget carriers aren't renowned for goodwill

z1a

"Denied refreshments" For 2 hours, how did you manage to survive?

BDDazza

z1a wrote: »

"Denied refreshments" For 2 hours, how did you manage to survive?

I was fine, however 2 of the 5 passengers were children and an infant.

unforeseen wrote: »

Any exception would be goodwill. Budget carriers aren't renowned for goodwill

I will email them and see if they can make a concession.

unforeseen

BDDazza wrote: »

I was fine, however 2 of the 5 passengers were children and an infant.



I will email them and see if they can make a concession.

And how will compensation help?

You took young children on a minimum 90 minute journey and didn't think to carry drinks and possibly nibbles for them?

photome

BDDazza wrote: »

I was fine, however 2 of the 5 passengers were children and an infant.



I will email them and see if they can make a concession.

I guess the children and infant survived.

what compensation do you want? why didnt you take a drink onboard with you?

I am flabbergasted

Caz3121

did they sell refreshments onboard?
If you purchased items then you could try sending your receipt in for reimbursement...if you didn't purchase anything there is nothing to be reimbursed

Ganga

BDDazza wrote: »

Hi.

I was on a flight from Edinburgh to London, the flight was due to arrive at 4:30PM, however it arrived at 6:40PM. A delay of about 2hr and 10 minutes.


Our request for refreshments onboard the aircraft was repeatedly denied. Easy Jet claimed that an announcement was made at the gate to collect refreshments, however we never heard this announcement so I can not validate whether this is true or not.


Is there any recourse for financial compensation? I understand that 3hrs is in the EU guidelines but are there exceptions?

Also is there any compensation process for being denied refreshments?


Thank You in advance to everyone that replies.

Kind regards
BDDazza

Compo culture at its finest.:rotfl:

jpsartre

BDDazza wrote: »

I was fine, however 2 of the 5 passengers were children and an infant.

Surely their parents were there to provide for them? How much refreshments do people need for a 2 hour delay anyway?