Flight delay and cancellation compensation, Easyjet ONLY

jpsartre

jcb222 wrote: »

My family missed our holiday!!! What compensation do you think is appropriate?

None if the cancellation was outside the control of the airline.

jcb222

Well that!!!8217;s what I originally asked. Have you anything helpful to add?

jpsartre

jcb222 wrote: »

Well that!!!8217;s what I originally asked.

And I gave my two cents in post 7. It's nothing to get upset about.

GwylimT

Being in a similar situation when my flight from heathrow was cancelled a few years ago due to weather the airline allowed me to get the next available flight (that had space on) or a reroute. I was also given a small amount of my money back (I can!!!8217;t remember what it was). My insurance covered the missed days of accomodation I had paid for.

GwylimT

jcb222 wrote: »

My family missed our holiday!!! What compensation do you think is appropriate?

The issue is you/whoever booked the holiday decided the holiday wasn’t worth insuring, which suggests it can easily be paid for again. Otherwise the person booking would have been happy to pay £40ish incase anything happened.

Generally you can be refunded the cost of the flight, be put on the next available flight, or rerouted. If you wait a long time for the next flight food/drink vouchers are given out and in some cases an room overnight.

With rerouting you are compensated for any costs incurred to travel to your destination, e.g bus or train which were not required before.

Caz3121

what route were you due to be travelling?

jcb222

We were traveling from Nantes to Nice, our plane was stuck in Geneva,the next available flight was 4 days later,

naf123

k3lvc wrote: »

And if they're suggesting that they provided transport/buses they're presumbably querying the EUR83 element ? What happened to the rest of the passengers on the original flight - did they take a bus and you chose to take a taxi instead ?

I'm sorry I don't know what happened to the others .

All I got was a text that says

"Unfortunately we are unable to provide you transport to Munich airport for your flight on 1st January. Please make alternative arrangements and retain all receipts to claim the expenses back through our easyJet customer service team. We are extremely sorry for any inconvenience caused"

If they provided transport to the airport from the hotel I wouldn't have taken a taxi.

Tyzap

naf123 wrote: »

I'm sorry I don't know what happened to the others .

All I got was a text that says

"Unfortunately we are unable to provide you transport to Munich airport for your flight on 1st January. Please make alternative arrangements and retain all receipts to claim the expenses back through our easyJet customer service team. We are extremely sorry for any inconvenience caused"

If they provided transport to the airport from the hotel I wouldn't have taken a taxi.

Hi naf123,

Your text message is invaluable.

Send them a LBA and include a printed copy of the text. If they don't then agree to repay your costs, issue MCOL proceedings. They cannot possibly defend such a slam dunk case.

For details of an LBA and MCOL read Vaubans great guide, just follow the details below.

Good luck.

P32rvs

Thanks for the information, MSE. Our claim against Easyjet for a flight delayed for 14 hours has finally been found in our favour by the adjudicator appointed by CEDR, even though Easyjet tried to deny culpability, firstly because of weather conditions, then air traffic control delays causing crew to be out of hours, completely different reasons to those we were given by ground crew at the airport. Well worth the wait.