Flight delay and cancellation compensation, Easyjet ONLY

RibZed

Thanks JP and Legal


Yes, sounds like good advice! I wonder if another option could be to raise just my claim via MCOL but see if I have more luck pushing the other 2 as individual claims to my friends at CEDR. At least it would enable me to 'triple track' all 3 items rather than wait for resolution of the MCOL case before progressing the other 2.


Thank you both, very useful food for thought.

naf123

Hello,

I had a flight cancellation and I did actually get a text from easyjet saying please arrange your own transfer to the airport.

So when I submitted my taxi claim it was rejected - they said they provided buses and transport.

Not quite sure how to formalise this - I want my taxi expense back (83 euros)!

Is the best thing to do is just to write to easyjet head office?

Many thanks

lisyloo

Do you still have the text?
I would send them a letter before action to their head office.

They promised me compensation for a lost seat, which we gave up when transferred to a smaller aircraft.
I got it in writing from the cabin steward and had the time of the call and the offer was authorised by the airports liason officer.
They tried every trick in the book to get out of paying including claiming the offer wasn't authorised (it was).
Fortunately I had all the details recorded - times, names and they paid up but I thought it was dispicable to try to wiggle their way out of an offer that THEY made.

Go for the jugular is my advice.
Keep the text.
Send a "letter before action" - highlighted in bold to their head office and pay 75p (or whatever it is now) for recorded delivery and keep the receipt.
Send a photo of the text.

online is hopeless as you get no confirmation so you have no proof you send anything.
If you send a letter you can get proof that you sent it (which is good enough for the courts) at little cost.

naf123

lisyloo wrote: »

Do you still have the text?
I would send them a letter before action to their head office.

They promised me compensation for a lost seat, which we gave up when transferred to a smaller aircraft.
I got it in writing from the cabin steward and had the time of the call and the offer was authorised by the airports liason officer.
They tried every trick in the book to get out of paying including claiming the offer wasn't authorised (it was).
Fortunately I had all the details recorded - times, names and they paid up but I thought it was dispicable to try to wiggle their way out of an offer that THEY made.

Go for the jugular is my advice.
Keep the text.
Send a "letter before action" - highlighted in bold to their head office and pay 75p (or whatever it is now) for recorded delivery and keep the receipt.
Send a photo of the text.

online is hopeless as you get no confirmation so you have no proof you send anything.
If you send a letter you can get proof that you sent it (which is good enough for the courts) at little cost.

Thank you.

Is there any template of a letter before action?

Many thanks

ampersand

op - just a rider to ll's advice, re: sending snailmail RD.

This can work against sender, in that, without a specific name and contemporaneous knowledge of that person's continuing relevant employment, the letter can be ignored/refused.

This is explained on the parking tickets forum - same rationale.
op - do YOU have a specific name/employment title for a relevant staff member?
What you MUST obtain for any correspondence is a Certificate of Posting.

Courts deem [despite sell-out of RM] that 'any letter posted with a 1st-class stamp is deemed delivered within 48 hours'.
~
op - wondering if you'd done any lbc research before asking others[never a good omission] I find this advice many times.
'Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.

naf123

I have done some research it seems most of it is focused on flight compensation rather than expenses....

Mines was canceled due to fog so I am not looking for compensation.

lisyloo

Is there any template of a letter before action?

I didn't use a template but I did.
Make it very clear it was a letter before action i.e. in big font and highlighted.
Clearly stated the issue.
Clearly stated what I wanted them to do.
Included all my evidence.

jpsartre

What were the circumstances of this incident? I've never heard of an airline arranging for transport to an airport unless it was for stranded passengers that were put up at a hotel the day before. And why would you even need to make your way to the airport if your flight was cancelled?

naf123

jpsartre wrote: »

What were the circumstances of this incident? I've never heard of an airline arranging for transport to an airport unless it was for stranded passengers that were put up at a hotel the day before. And why would you even need to make your way to the airport if your flight was cancelled?

That's what happened - fog in Innsbruck (Austria ) flight cancelled . Transferred to Munich by coach , put in a hotel , flight the next day (over 24 hours ).

I'm claiming cost of taxi from hotel to Munich airport

k3lvc

naf123 wrote: »

That's what happened - fog in Innsbruck (Austria ) flight cancelled . Transferred to Munich by coach , put in a hotel , flight the next day (over 24 hours ).

I'm claiming cost of taxi from hotel to Munich airport

And if they're suggesting that they provided transport/buses they're presumbably querying the EUR83 element ? What happened to the rest of the passengers on the original flight - did they take a bus and you chose to take a taxi instead ?