Flight delay and cancellation compensation, Easyjet ONLY

bagand96

EU261 is the regulation concerned. In your case it gives you the right of compensation of either 250 or 400 Euros (depending in the length of the flight) per passenger.

easyJet might try and claim "extraordinary circumstances." However having no crew available is not considered such. They may even try and use the weather in Jersey as an excuse but this was not your flight so is irrelevant.

In addition to the compensation, the regulation also entitles you to:

Article 8

Right to reimbursement or re-routing

1. Where reference is made to this Article, passengers shall be offered the choice between:

(a) - reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,

- a return flight to the first point of departure, at the earliest opportunity;

(b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity; or

(c) re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats.

Note that it is a refund or a re-routing at the passengers choice, not the airlines. Also, the regulation does not state that it has to be the same carrier. You could have potentially sourced alternative flights to your destination today/tomorrow on any airline (no doubt at great expense, bank holiday and half term) and then chased easyJet for the cost of these (in addition to your compensation mentioned above).

However, now you have applied for a refund I suspect that indicates your choice, so the re-route option may have gone.

In terms of your travel insurance you need to speak to them but it should be irrelevant that you didn't book as a package.

To start the ball rolling for compensation you need to read Vauban's guide. easyJet have a form on their website to apply for EU261 compensation and that will be your first step https://www.easyjet.com/EN/Reclaim.mvc/Index

Healthynotwealthy

Thanks for your responses. we were travelling to Alicante on flight no EZY8671... I have requested a refund and also completed the compensation form on their website (they said they would email with a decision within 14 days). I will telephone the insurance company tomorrow and see if they can pay out. I think the "riot" prob got a lot worse since we left the airport as just had a text apologising that they could not provide hotel rooms for all....guessing they're getting some heavy stick tonight....

Healthynotwealthy

oh, and didn't even check other flights as 200 odd passengers were doing the same and one person quoted that they could get another flight for their family at £600 each !!!! NEVER NEVER NEVER booking May Half Term EVER again..... would rather pay the school fine!

bagand96

oh, and didn't even check other flights as 200 odd passengers were doing the same and one person quoted that they could get another flight for their family at £600 each !!!! NEVER NEVER NEVER booking May Half Term EVER again..... would rather pay the school fine!

Although a lot of money, that amount should have been recoverable from easyJet, on top of the compensation. Although it's academic now a refund has been requested. Given that they are apologising about lack of hotels though, that might suggest they have arranged alternative flights?

Gatwick-Alicante shows as 1430km so just under the 1500km meaning it's €250 per passenger. Wait to hear back from easyJet, but have a read of Vauban's guide so you know the next step in the event they try to fob you off.

leylandsunaddict

Whether your travel insurance will cover your villa charges and any other prepaid charges that you can't get back will depend on your policy cover. As you were travelling DIY, hopefully you bought insurance that covered for consequential loss, otherwise you probably won't have any joy. Without consequential loss cover as far as your insurance is concerned your flights and villa aren't linked. The loss of villa payment is as a consequence to the flight being cancelled, hence why you need that cover.

narrabeam

My flight from Manchester to Funchal was rescheduled by 18 hours due to adverse weather in Maderia.
True that morning the weather was bad and flights were diverted. However, in the afternoon and evening, when my flight would have operated, all flights by all airlines were landing normally. Except for easyJet who cancelled three flights.
Despite also buying an exit premium seat, I was allocated a seat at the back on the replacement service the next day.
It cost me almost £8 in call charges to easyJet re the seat allocation. Spoke to two agents who promised to sort it and call me back, neither did. I also lost the first night hotel charges in Funchal.
Despite 3 attempts the airline still refuses to even acknowledge the claim for telephone and hotel costs.
When I proved with offical weather reports from the airport and a list of actual landing aircraft for the times of our scheduled arrival, that it was perfectly possible to operte into Funchal-the airline rejected any compensation claim basing it still on adverse weather.
In an e-mail they suggested I go to an ADR (Alternative Dispute Resolution) supplier - but in the same e-mail also say they don't participate in the ADR.(?)
Funchal is known for it's micro climate and it is an accepted "risk" that disruption can occur here at times.
However, in my view, easyJet took a commercial decsion to cancel flights to avoid that risk. In reality it was perfectly possible to operate.
The weather at the actual time of arrival was exactly the same as the weather at the original scheduled arrival time.
I've provided proof of this and my claim remains rejected.
Instead of taking their "advice" of ADR I have applied to the court for my costs and compensation under EU261.

magicmole

Dear all,

I am looking for advice as to what is the best course of action please.

My partner and I were due to fly out from Luton Airport on Saturday 28th May 2016 at 20:30 to Ibiza.

We checked in online, and dropped our luggage off at approximately 18:00 where we were told that the flight was delayed by 40 minutes and was now set to depart at 21:10.

Whilst in the departure lounge at approximately 20:00 an announcement was made asking all passengers for our cancelled flight (flight no EZY2093) to make their way to the gate where further information would be provided. The screens still showed 21:10 as the departure time.

At the gate we were advised that the flight was cancelled due to a member of staff not being available. They advised we wait until everyone arrived and that we would be escorted landside to collect our luggage. We could then go to the EasyJet information desk for advice as to what we could do.

At the desk the member of staff advised that the next available flight departed on 1 June. This was the day we were due to fly back (via Ryan Air). We were advised that we could re-route with Easy Jet, book an alternative flight with another carrier or get a refund. We were also advised that we were due 250 EURO each as compensation.

We looked for flights using our phones and the only next available flight was on BA leaving from Gatwick on Sunday evening at 22:30. The cost was almost 800 GBP for two tickets.

We then travelled back home to London paying for train tickets and minicab.

So we lost the cost of one night's stay at our accommodation in Ibiza. 127 EURO

We also lost the cost of the pre-booked tickets to a venue for Sunday afternoon. 130 EURO

On Sunday afternoon we paid for a minicab and train tickets to get to Gatwick Airport.

I have logged into the EasyJet booking page and I can see that I can request my flight fare to be refunded, however I am concerned that if I do this, I will not be able to claim my consequential losses and the cost of the alternative carrier. So how should I approach EasyJet?

Am I also correct to assume that the EU Compensation is a separate matter and should be applied for as a matter of course?

Many thanks

MM

Caz3121

magicmole wrote: »

I have logged into the EasyJet booking page and I can see that I can request my flight fare to be refunded, however I am concerned that if I do this, I will not be able to claim my consequential losses and the cost of the alternative carrier. So how should I approach EasyJet?

do you have anything in writing from Easyjet to confirm they will cover the cost of your BA flights?
Consequential losses such as your hotel and venue loss are not covered by the airline so you would need to speak to your travel insurance about this.
Easy step - apply for refund of the Easyjet flight and €250 EU261 compensation
more difficult, try and get them to pay for the BA flights instead of refunding the Easyjet flight...probably involve court
either way the hotel and event would not be covered by the airline

lammylover

I applied for a 3 hr 15 min delay last year. Within a week they replied to say I was successful :j They had sent an email apologising for the delay that was due to technical failure so they couldn't really defend it. Didn't expect it to be so quick though:T

gromit99

We had a flight with easyjet in march from Dalaman to Stansted they started to board the plane then boarded passengers were sent back to the lounge. we were informed that due to 'bird strike' they were unable to take of and another plane would be sent for us. 4 1/2 hours later a 2nd plane arrived. Is 'bird strike' if thats what it was, a reason not to pay compensation