Flight delay and cancellation compensation, Jet2.com ONLY

David_e

DrA_Harrogate wrote: »

Gentlefolks

Received 'defence' from Jet2 detailing broken grungefuttock etc. Interesting opening... "Dr AS is the only person named as claimant [since, as I paid the bill, I am the only person claiming] the Defendant avers that the Claimant has no locus standii to seek compensation...". Not heard of this before; comments?

You will have deduced that locus standii means that you have the legal right to be making the claim on behalf of others.

I believe, from what I have read, that you need to be the "lead passenger" in order to claim for a group. You say you paid but were you the person named and the point of contact for the booking? Search the forum for "lead passenger" and see what comes up.

romanby1

David_e wrote: »

You will have deduced that locus standii means that you have the legal right to be making the claim on behalf of others.

I believe, from what I have read, that you need to be the "lead passenger" in order to claim for a group. You say you paid but were you the person named and the point of contact for the booking? Search the forum for "lead passenger" and see what comes up.

In our case my wife made the booking.
She was the First Claimant and I was the Second Claimant.

blondmark

romanby1 wrote: »

In our case my wife made the booking.
She was the First Claimant and I was the Second Claimant.

You both have locus standi

David_e

romanby1 wrote: »

In our case my wife made the booking.
She was the First Claimant and I was the Second Claimant.

Yes, I didn't mean the lead passenger was the only one who could make the claim; just the only one who could claim on behalf of a group. (And that's just my understanding.) So you weren't claiming "on behalf of" anyone else? Does that happen as a single/joint claim; presumably you don't have to make parallel claims?

If time permits, presumably DrA_Harrogate could bring a case in his/her sole name and then other claimants could take avantage of his/her success? Not the cleanest or easiest way but from the current position it might be?

DrA_Harrogate

David_e wrote: »

You will have deduced that locus standii means that you have the legal right to be making the claim on behalf of others.

I believe, from what I have read, that you need to be the "lead passenger" in order to claim for a group. You say you paid but were you the person named and the point of contact for the booking? Search the forum for "lead passenger" and see what comes up.

Okay many thanks all. I made the booking on behalf of myself and 4 family members (wife plus adult children). I 'administered' the entire holiday, and paid the bill. I received all correspondence from Jet2. I am dealing with this matter at their request. I thinking my standing is locused bang in the centre of the matter.

David_e

DrA_Harrogate wrote: »

Okay many thanks all. I made the booking on behalf of myself and 4 family members (wife plus adult children). I 'administered' the entire holiday, and paid the bill. I received all correspondence from Jet2. I am dealing with this matter at their request. I thinking my standing is locused bang in the centre of the matter.

I think you are right. Looks like Jet2 use the term "lead name" and strangely find the concept to their benefit - until someone wants to exercise their rights against them!

www.jet2.com/new/terms

[my emphasis]

"1.2 The person making the booking is classed as the “lead name” in any booking which includes more than one person. Where you are the lead name you guarantee to us that you have the authority to accept (and do accept) these Terms and Conditions (and our Regulations and Policies) for each person named in your booking and that you have drawn these Terms and Conditions to their attention. You will be the primary contact with us and will accept any communications/correspondence from us (or our suppliers) on behalf of your entire party."

MrsVictorious

I'm delighted to report a 3-1 victory against Jet2...

My husband and I were delayed on 4 separate Jet2 flights between July 2010 and July 2012. After unsuccessful and frustrating correspondence with the seriously misnamed 'customer services' (eg telling us that it could take up to 60 working days to reply to a letter from us) we took our claims to the local County Court with a trial date for the end of June. For the hearing, Jet2 sent a barrister with expertise in aviation law who, in turn, had been retained for the case by Jet2's solicitors - also specialists in this field!

Our Judge decided that he needed more time to consider the facts and the relevant law before he could come to a verdict and we have waited for 4 nail-biting weeks until this was delivered. Ultimately he disagreed with Jet2's barrister and expert witnesses who had argued that in each case our flights were delayed by Extraordinary Circumstances and awarded us approximately £3,000 including court fees and interest for 3 of the flights in our claim. But on the 4th flight he felt that a crack in the fuselage of the plane amounted to an Extraordinary Circumstance - and I'm sure that we all hope this isn't a regular occurrence!

We have spent many, many hours researching and developing our claims - my husband using his legal expertise and me trawling the internet as well as spending a lot of time reading this forum. And we did it ... we proved that Jet2 can still be beaten even when they send their legal aviation team and their expert witnesses to Court to argue on their behalf that everything that goes wrong with their planes is an Extraordinary Circumstance

Thanks for all your help (even though you were unaware you were helping us!) I wish you all a verdict to equal ours. We shall continue to fly with Jet2 as we have done on many occasions since they began their service from Leeds Bradford, in fact I was on one of their flights only 2 days ago and I'm pleased to say it landed on time

northwest1965

Wow MrsVictorious, thats a good amount!

Well done for persevering.

DrA_Harrogate

DrA_Harrogate wrote: »

Gentlefolks

Received 'defence' from Jet2 detailing broken grungefuttock etc.?

The broken thingy was, apparently, a "Power Transfer Unit" which was replaced after the aircraft had been 'pulled' from the previous flight but 2 (i.e. the flight before the flight before our outbound flight).

If anybody knows anything useful about a PTU don't hesitate to mention it....

David_e

DrA_Harrogate wrote: »

If anybody knows anything useful about a PTU don't hesitate to mention it....

Only slightly the wiser!

http://en.wikipedia.org/wiki/Power_transfer_unit

Includes the interesting fact: "The PTU on the Airbus A320 family of aircraft makes a distinctive noise resembling a barking dog or sawing, and is quite audible from inside the cabin".