Flight delay and cancellation compensation, Jet2.com ONLY

goodfella789

I wish i shared your optimism.
Has anyone received any form of report from the CAA following their investigations?

romanby1

goodfella789 wrote: »

Has anyone else received this reply from the CAA washing their hands of the complaint?
With no reference in the subject line, i can only assume this is a template reply.
They haven't told me anything from their investigations and there isn't anything i don't already know.
Very disappointed, i would have at least expected a report on the CAA's findings- is that unreasonable?
Back in the hands of Jet2 now.


**Importan​t update about your claim**
Dear Passenger,
We are writing to update you on your claim for compensation for a disrupted flight.
It appears your flight falls within the scope of Regulation EC261/2004 and recent EU case law. As you may be aware, compensation is subject to whether the reason for the disruption was within the airline’s control, known as ‘extraordinary circumstances’.
The Civil Aviation Authority has been working with other National Enforcement Bodies across Europe to understand what ‘extraordinary circumstances’ are in relation to flight disruptions in light of the Regulation and European case law. The results of that work will be published on the European Commission website shortly.
We have asked all airlines to reconsider against this new guidance whether compensation should be payable in all complaints that have been received by the CAA. We have now sent your complaint back to the airline for reassessment.
The airline will respond to you directly following their reassessment of your flight against the new guidelines on ‘extraordinary circumstances’. We are now closing your complaint. We are unable to enter into further correspondence on this issue as your complaint is now with the airline for reassessment.
We are interested in your comments about the CAA complaint handling process. You will be sent under separate cover a survey and we hope you will be able to take a few minutes to complete this form, to provide us with your feedback.
Yours faithfully

Regulatory Policy Group
Civil Aviation Authority

They are not interested in helping you and are implying you have to prove your case. Now an NBA letter with a deadline of 14 days.

goodfella789

Already been through all that before contacting the CAA.
6 months wasted.
If no reply from Jet2 in the next 2 months then its the 'no win no fee' route for me.

stevemej123

goodfella789 wrote: »

Has anyone else received this reply from the CAA washing their hands of the complaint?
With no reference in the subject line, i can only assume this is a template reply.
They haven't told me anything from their investigations and there isn't anything i don't already know.
Very disappointed, i would have at least expected a report on the CAA's findings- is that unreasonable?
Back in the hands of Jet2 now.


**Importan​t update about your claim**
Dear Passenger,
We are writing to update you on your claim for compensation for a disrupted flight.
It appears your flight falls within the scope of Regulation EC261/2004 and recent EU case law. As you may be aware, compensation is subject to whether the reason for the disruption was within the airline’s control, known as ‘extraordinary circumstances’.
The Civil Aviation Authority has been working with other National Enforcement Bodies across Europe to understand what ‘extraordinary circumstances’ are in relation to flight disruptions in light of the Regulation and European case law. The results of that work will be published on the European Commission website shortly.
We have asked all airlines to reconsider against this new guidance whether compensation should be payable in all complaints that have been received by the CAA. We have now sent your complaint back to the airline for reassessment.
The airline will respond to you directly following their reassessment of your flight against the new guidelines on ‘extraordinary circumstances’. We are now closing your complaint. We are unable to enter into further correspondence on this issue as your complaint is now with the airline for reassessment.
We are interested in your comments about the CAA complaint handling process. You will be sent under separate cover a survey and we hope you will be able to take a few minutes to complete this form, to provide us with your feedback.
Yours faithfully

Regulatory Policy Group
Civil Aviation Authority

I think this is GREAT news.

The CAA has made ITS OWN interpretation of extraordinary circumstances upto now, falling full square behind Jet2.
It now looks as if the EU are pushing the CAA to use the same interpretation as everyone else in Europe (as per the precedent set in the wallentin case). The CAA are going back to Jet2 and telling them that they were wrong (about extraordinary circumstances) and Jet2 need to revisit their replies.

This is the way I see it anyway.

By the way I didnt get one of these emails from CAA today.

goodfella789

I fail to be optimistic that we are back to square one waiting for a reply from Jet2.
Do you honestly think they will take a different stance from 'fob everyone off then take on the odd case in court if need be'?

stevemej123

Honestly reading between the lines it looks as though CAA are re-evaluating their interpretation of extraordinary circumstances. If the ECJ confirms that technical faults ARE NOT extraordinary circumstances then every judge in the country will KNOW how to deal with these and Jet2 will start to lose every case. They will then start to pay BEFORE they go to court.

IMHO

northwest1965

How did today's hearing go?

P_Doff

Do not despair people. Delighted to announce that the District Judge today found in my favour despite the best efforts of Jet2's barrister and two witnesses.
See also post#172 in the Court Success thread.

Keep at it guys and gals. It can be done.

northwest1965

P_Doff wrote: »

Do not despair people. Delighted to announce that the District Judge today found in my favour despite the best efforts of Jet2's barrister and two witnesses.
See also post#172 in the Court Success thread.

Keep at it guys and gals. It can be done.

Brilliant news!

supisces18

well done to you,all your hard work and effort has paid off!!!
You were up against the high and mighty Bird and his two Jet 2 {text removed by MSE Forum Team} witnesses and you won.The Judge came good on the day and thankfully knew his stuff.
Lets hope JET2 and 2Birds take stock of their tactics and perhaps accept that they cant try and put people off with Legal nonsense .
They got found out .
It gives the rest of us hope for our cases .
:T:T:T:T:T:T:T:T:T:T:T:T:T