Flight delay and cancellation compensation, Jet2.com ONLY

mallymal

They never told us the reason, but I will take it further I think. Cheers.

dino25uk

I now have read my MCOL account that Jet2 have now issued their defence. Hectic that I had to take them to court to get this information . It should make for interesting reading.

JPears

Funkygibbon wrote: »

I've had a response back from JET2.
"I can confirm that this was the result of an unexpected technical fault, more specifically a flap overspeed. This could not have been forseen or prevented even though all resonable measures were taken"

Funky, sorry I didnt quote correctly last week. Did J2 give anymre detail about this "flap overspeed"? This is similar to the claimed EC in my case. Whats aircraft reg was it and date? Could be a pattern here.

dino25uk

Folks if anyone out there can give some advice.
If my MCOL I claimed for myself, partner and children.
Do I need to fill out a separate Claim for each of the passengers in our party as the Defence states:
The Claimant is the only person named as a Claimant in the Claim For. The Defendant avers that the claimant has no locus standi to seek compensation under Regulation (EC) 261/2004 (the Regulation) on behalf of any other passengers who were booked on flight XXXXX, none of whom are party to the proceedings.

But at last I have received particulars.

The flight had a warning light illuminate on the previous flight.
Fault finding found that a probe had failed and required replacing. The aircraft was consequently declared unserviceable.
High Level Access Equipment is required to reach the probe, which Jet2 does not possess at the Local Airport, so it was necessary to make arangements to source one on a temporary basis from another company.
Rectification of the fault was delayed by 5 hours as the other company was using the HLAE on other assignments. JET2 began to rectify the problem as soon as the HLAE was made available.

Refusing to pay on the grounds that the probe failure was unexpected and could not be anticipated.
No reported faults with the probe in the weeks prior to the flight or identified before operating the previous flight.
Fault did not arise out of maintenance, and did not result from a failure to undertake maintenance of the aircraft.
Took all reasonable steps
To possible to remedy the issue in time and no other aircraft was available to perform flight.

Any advice please.

JPears

dino25uk wrote: »

Folks if anyone out there can give some advice.
If my MCOL I claimed for myself, partner and children.
Do I need to fill out a separate Claim for each of the passengers in our party as the Defence states:
The Claimant is the only person named as a Claimant in the Claim For. The Defendant avers that the claimant has no locus standi to seek compensation under Regulation (EC) 261/2004 (the Regulation) on behalf of any other passengers who were booked on flight XXXXX, none of whom are party to the proceedings.

But at last I have received particulars.

The flight had a warning light illuminate on the previous flight.
Fault finding found that a probe had failed and required replacing. The aircraft was consequently declared unserviceable.
High Level Access Equipment is required to reach the probe, which Jet2 does not possess at the Local Airport, so it was necessary to make arangements to source one on a temporary basis from another company.
Rectification of the fault was delayed by 5 hours as the other company was using the HLAE on other assignments. JET2 began to rectify the problem as soon as the HLAE was made available.

Refusing to pay on the grounds that the probe failure was unexpected and could not be anticipated.
No reported faults with the probe in the weeks prior to the flight or identified before operating the previous flight.
Fault did not arise out of maintenance, and did not result from a failure to undertake maintenance of the aircraft.
Took all reasonable steps
To possible to remedy the issue in time and no other aircraft was available to perform flight.

Any advice please.

I would let the judge decide on the matter of separate claimants. It would be a complete waste of court time if numerous claims for the same event from the same family, booked and paid for on ONE transaction were to have individual court cases.
The probe fault seems to be a common tech fault so it is dubious if it is an EC. What aircraft was it and exactly which probe? Find out then google. To some extent this is irrelevant since the tech or EC occurred on previous flight. Knock on delays are considered by most, to be delays, irrespective of the cause.
Hope this helps.

clayton79

Hi

I've made a successful claim to easy jet for a flight in 2008 ( great service and money paid with 4 weeks of receipt of claim). I'm not having much luck with jet2. Extremely poor service and refusing to consider claim with boarding cards or booking confirmation. I don't have either for my August 2011 holiday and interestingly didn't need them for my easy jet one? Are they right to insist? Thought this would be the easy one as its within the two years.... Sadly not

northwest1965

clayton79 wrote: »

Hi

I've made a successful claim to easy jet for a flight in 2008 ( great service and money paid with 4 weeks of receipt of claim). I'm not having much luck with jet2. Extremely poor service and refusing to consider claim with boarding cards or booking confirmation. I don't have either for my August 2011 holiday and interestingly didn't need them for my easy jet one? Are they right to insist? Thought this would be the easy one as its within the two years.... Sadly not

Do you have a credit card statement?

northwest1965

JPears wrote: »

I would let the judge decide on the matter of separate claimants. It would be a complete waste of court time if numerous claims for the same event from the same family, booked and paid for on ONE transaction were to have individual court cases.
.

We had the same wording on our defence. As far as we're concerned, the lead name on the booking form was my husbands and he paid for myself and his 2 kids.

dino25uk

northwest1965 wrote: »

We had the same wording on our defence. As far as we're concerned, the lead name on the booking form was my husbands and he paid for myself and his 2 kids.

Folks got an update from the county court, as long as the other passengers were named and details included on the MCOL, that should suffice going to court.

clayton79

My reference to the two years was merely because I had read the comments on here and see that jet2 have been including this I'm their responses to customers.

I tried to ring the tour operator today to see if they can provide me with any proof but apparently their customer services only open 10-4.

I did pay for some of it on a credit card so I think I can probably get a statement.

The thing is they have been specific and asked for a boarding card or booking confirmation or they won't even consider my claim.... Can they insist?