Flight delay and cancellation compensation, Jet2.com ONLY

JPears

NoviceAngel wrote: »

So does that mean it’s an open and ‘chute’ case ?

Sighs...:rotfl:


Back to the case.
Where Jet2 has deliberately fallen foul:

1. Jet2 didn't ask for volunteers. They are required to, by law.
2. We are assuming they didn't give ALL (or any?) of your rights/their obligations under regulation 261/2004?
3. Getting you to "sign", clearly under duress or you wouldn't have got a flight home, via another airport, a letter removing your legal rights.


Good job for Jet2 one of the regulars wasn't on that flight!

Reg_Hedge

NoviceAngel wrote: »

Yes, it’s not quite Judge Judy in the UK, to save you hunting, here’s a case that myself and Tyzap attended, this is my take on it all if you want some interesting reading .....

Really interesting- thanks

Tyzap

Hi Reg,

What date was your flight? 1/4/19?

Reg_Hedge

Tyzap wrote: »

Hi Reg,

What date was your flight? 1/4/19?

Yes, April fools' day... quite fitting really!

Tyzap

Reg_Hedge wrote: »

Yes, April fools' day... quite fitting really!

Ironically the original flight (LS766) was 3h 12m late retuning to MAN, so all other passengers will also qualify for compensation at €400 each.

This is what the regulations say about restrictive practices that I alluded to in an earlier post....

Article 15
Exclusion of waiver

1. Obligations vis-à-vis passengers pursuant to this Regulation may not be limited or waived, notably by a derogation or restrictive clause in the contract of carriage.

2. If, nevertheless, such a derogation or restrictive clause is applied in respect of a passenger, or if the passenger is not correctly informed of his rights and for that reason has accepted compensation which is inferior to that provided for in this Regulation, the passenger shall still be entitled to take the necessary proceedings before the competent courts or bodies in order to obtain additional compensation.

Reg_Hedge

Yeah it was crazy. The MAN flight didn't take off for ages after we all disembarked. No idea why; the airport wasn't at all busy.

Squirreling

Dear all I agree with everything RegHedge has explained about this flight. We were In the rear cabin in view of the rear toilets which were also faulty, requiring a stream of hi viz jackets pouring buckets of water down them, without any tangible service improvement.
The Captain announced that the problem requiring the engineer was solved, but 21 passengers would have to leave the aircraft. We couldn’t hear why. After a while the method of selecting the 21 from the last passengers to check in wasn’t working, so they came round asking for volunteers. The alternative flight to Glasgow at 2020 was mentioned but they were vague about onward transfers.
My wife and I volunteered to leave the aircraft. In the terminal building after luggage collection, we were given a letter timed at 1615 setting out our options, on of which was to obtain a full refund. We decided to take up this option.
Jet2 emailed me and I assume the rest of the 21 apologising for the situation. I have responded with a refund claim so far.
I’ll watch activity here with interest.

NoviceAngel

Squirreling wrote: »

.......The Captain announced that the problem requiring the engineer was solved, but 21 passengers would have to leave the aircraft. We couldn’t hear why. After a while the method of selecting the 21 from the last passengers to check in wasn’t working, so they came round asking for volunteers.

Hi welcome to the forum, this seems at odds to what Reg has posted, as you were volunteers to leave the aircraft and received a full refund for the flight, was that in addition to your ‘right to care’. In other words did they look after you, and provide food,drinks and if necessary accommodation until they could get you home ?

Cheers

NoviceAngel

JPears

Squirreling wrote: »

Dear all I agree with everything RegHedge has explained about this flight. We were In the rear cabin in view of the rear toilets which were also faulty, requiring a stream of hi viz jackets pouring buckets of water down them, without any tangible service improvement.
The Captain announced that the problem requiring the engineer was solved, but 21 passengers would have to leave the aircraft. We couldn’t hear why. After a while the method of selecting the 21 from the last passengers to check in wasn’t working, so they came round asking for volunteers. The alternative flight to Glasgow at 2020 was mentioned but they were vague about onward transfers.
My wife and I volunteered to leave the aircraft. In the terminal building after luggage collection, we were given a letter timed at 1615 setting out our options, on of which was to obtain a full refund. We decided to take up this option.
Jet2 emailed me and I assume the rest of the 21 apologising for the situation. I have responded with a refund claim so far.
I’ll watch activity here with interest.

Oh crikey, you have done this all wrong!
For future reference, when they ask for volunteers:
1. Negotiate the highest amount possible in compensation, at least what you would gain incomepnsation (depending on route/distance)
2. Assurance that they will either provide you with an alternative flight, accomadations/subsistance costs, if necessary or pay for a flight with an alternative airline.
Whatever DO NOT accept a refund. Jet2 can now wash their hands of you in terms of duty of care (but not compensation).
How did you make your onward journey?
I and others would love to see a copy of the letter you received posted up here.

Tyzap

Reg did say a couple came forward and volunteered, but he didn't seem to know they had asked for volunteers.