Flight delay and cancellation compensation, Jet2.com ONLY

JPears

And no mention of compensation for denied boarding. Which the CAA should also be interested in (but won't give it a moments notice)
The second paragraaph, in my opinion is also weasel worded, implying another flight with Jet2, no mention of alternative airlines.


Novice - I have a copy of Vauban's guide and a little pdf I made, for easy distribution to fellow passengers, on my phone.

JPears

Yep, your free flights are a "buy off" without you being given the full information on reg 261/2004 compensation etc.
What's the bet you'll find those vouchers next to useless, like Avios with use liimited to just a few flights.
Given that a large proportion of Jet 2 flights are not to mainland europe eg Lanzerote or Tenerife.
Scumbags.

NoviceAngel

Well what can I say, nothing in that agrees with EC261/2004 and basically ignores the regulation completely.

I’m so angry just reading it. I’m sure other more informed regulars will give their view, when they catch up on the thread - but from my point of view you have a rock solid case against them. They’ve ignored literally ALL of the regs and making up their own rules!!

EDIT - We cross posted - sounds like I’m not the only one upset with J2 !

Tyzap

Reg_Hedge wrote: »

Thinking of writing to J2 to formally withdraw our acceptance of the free flights, and any consent to them treating the letter as full and final settlement?

Hi Reg,

I believe this would be a good move, include the regulation I highlighted above.

Now that you have calmed down and read the letter in the cold light of day (a cooling off period) you realise how wrong it is.

Good luck.

NoviceAngel

JPears wrote: »

......Novice - I have a copy of Vauban's guide and a little pdf I made, for easy distribution to fellow passengers, on my phone.

Rest assured I’ll be printing a few hundred copies off and handing them out at the gate - I’m ready for you this time J2.


Tyzap, I was pondering if that was a good idea to withdraw from that signed agreement and thinking about it under law - I don’t know - others on here can advise whether or not Reg should have been provided with cooling off rights under the consumer rights act of 2015?

I believe your cooling off period is 14 days, however if your cancellation rights are not given to you at the time then you have a year to challenge the contract? That’s what I understand of the law.

Reg_Hedge

Cheers.


I believe that either way the "agreement" is null and void, due to the way it was solicited.


Tyzap - I will be including your reference to Article 15, and will invite Jet 2 to offer the additional compensation, to which we are now entitled. If they cough up, I'll owe you a beer

Reg_Hedge

So, just received an email from Jet 2 saying that we must submit the claim for compensation in writing, and that it will not be considered until we do.


We then opened a letter in today's post, stating that they acknowledge receipt of the correspondence and will be in touch in due course.


Left hand/right hand!

PomBear

Sounds like Jet2 never change!

I remember with my case I claimed compensation, which they ‘rejected’ and gave me reasons. I responded with an LBA (letter before action) stating why their ‘defence’ was absurd. I waited four weeks and issued court proceedings. Two days later I received a letter denying my claim again! Completely pointless.

NoviceAngel

Reg_Hedge wrote: »

So, just received an email from Jet 2 saying that we must submit the claim for compensation in writing, and that it will not be considered until we do.


We then opened a letter in today's post, stating that they acknowledge receipt of the correspondence and will be in touch in due course.


Left hand/right hand!

Yeah sounds about right for them.

I’ve always submitted claims to their Low Fare finder address but recently they have been using a PO Box at Leeds 11 !

I’ll just switched my old pc on to get the address details I used ...


Here’s what I’ve got

Customer Operations Team
Jet2.com Limited
Customer Services
Low Fare Finder House
Leeds Bradford International Airport
Leeds
LS19 7TU



And the now new address is as:-

Customer Operations Team
Jet2.com
Customer Services
PO Box 284
Leeds
LS11 1GE


I bet all correspondence to whatever address goes to the the same place anyway. But there might be a sneaky legal way that they are now trying to use a PO Box address, send it to Low fair finder. It’s the official address of Jet2.com

Reg_Hedge

PomBear wrote: »

Sounds like Jet2 never change!

I remember with my case I claimed compensation, which they ‘rejected’ and gave me reasons. I responded with an LBA (letter before action) stating why their ‘defence’ was absurd. I waited four weeks and issued court proceedings. Two days later I received a letter denying my claim again! Completely pointless.

Cheers - did you get the compensation in the end? If so was that via a small-claims court judgement?


Interesting aside; I checked out the aircraft used for the original flight with the faulty door. G-LSAE is a 31 year-old plane! I know this is not inherently unsafe if properly maintained, but certainly strengthens the case against "exceptional circumstances" should they claim them, regarding a technical fault out of their control.